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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,873
quality
23,572
This company responds to reviews on average within 5 days

Instant Feedback

73,157 reviews

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Minnesota
1 review
0 helpful votes
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Bought the tire more easily and for a significantly lower price than I could have through any of the local shops. Only problem is that I had to take it to a local shop to get it mounted and balanced, and they tend to get their panties in a bunch. J&P partners with a few shops around the country for tire mounting, but nothing near me. It would be nice if J&P would be able to expand that network.

Date of experience: May 7, 2025
Michigan
1 review
0 helpful votes
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Fast delivery
May 17, 2025

Product came fast and undamaged. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice. Nice.

Date of experience: May 7, 2025
Arkansas
1 review
0 helpful votes
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Tires & Tubes
May 17, 2025
Updated review

Ordering was easy, delivery timely but did come in two deliveries.

Date of experience: May 7, 2025

Good shopping experience
May 3, 2025
Previous review

Good shopping experience

Date of experience: April 22, 2025
California
1 review
0 helpful votes
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Breather better
May 17, 2025
Updated review

No issues were experienced; the product is in excellent condition. I highly recommend this site for future online shopping.

Date of experience: May 7, 2025

I am writing to express my satisfaction with my recent...
May 6, 2025
Previous review

I am writing to express my satisfaction with my recent online order. The process of purchasing the breather kit through your website was exceptionally smooth and efficient. I encountered no difficulties whatsoever during the transaction. Thank you for providing such a positive customer experience.

Date of experience: April 25, 2025
Georgia
1 review
0 helpful votes
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Customer Service
May 17, 2025

I purchased a set of Bassani pipes for a softail duce. The fit was great, I placed my order on a Friday, was waiting on my email for delivery date, the product was delivered on Saturday, before the delivery email was sent.
Fast service is why I keep using J& P Cycles.

Date of experience: May 7, 2025
Michigan
1 review
0 helpful votes
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Tires
May 17, 2025
Updated review

I ordered in store, the people were very helpful.And shipping was fast.

Date of experience: May 7, 2025

Rear tire
April 17, 2025
Previous review

Was great. Was what i ordered at reasonable price. Received in reasonable time.

Date of experience: April 7, 2025
Virginia
1 review
0 helpful votes
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Terrible customer service
May 17, 2025

Ordered the part for it in started install got to the point where I noticed it wouldn't work contacted customer service and was told it couldn't be returned to sell it on Facebook.

Date of experience: May 7, 2025
Kimberly E. — J&P Cycles Rep
11 months ago

Our return policy is for new and uninstalled parts only. Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Tennessee
1 review
0 helpful votes
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Shipping was fast, everything was just as described. Great selection. The peace of mind knowing they selected and shipped to me the items that I ordered without having to contact them. I am so pleased with my experience, I will definitely be ordering more soon from J&P Cycles.

Date of experience: May 7, 2025
California
1 review
0 helpful votes
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Excited to try them!
May 17, 2025
Updated review

I have received my order, but have not had time to install them on the bike. I am extremely excited to try them out, but at the moment I cannot say how the seat performs. It does look like it's made of excellent quality but at this time it has not touched my bike or my butt so I do not have a proper answer.

Date of experience: May 6, 2025

As always J&P win's the sale with their level of service!
May 6, 2025
Previous review

As always J&P win's the sale with their level of service! Thank you all for the great job y'all do!

Date of experience: April 25, 2025
Ohio
1 review
0 helpful votes
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Purchased Commander 3
May 17, 2025

Absolutely thrilled. Quickly delivered. And who can complain about the discounted price?

Date of experience: April 22, 2025
Illinois
1 review
0 helpful votes
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All good, the parts were exactly what I ordered. The fit was perfect. As advertised

Date of experience: May 6, 2025
Alabama
1 review
0 helpful votes
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Purchased parts
May 17, 2025
Updated review

Everything has been great, they are prompt and helpful. Great to deal with.

Date of experience: May 6, 2025

Easy to locate parts
February 27, 2025
Previous review

Easy to locate parts. Helpful chat service.

Date of experience: February 17, 2025
Ohio
1 review
0 helpful votes
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Happy gramps
May 17, 2025
Updated review

Got a sealed barring for inner primary on my harley. J p really took care of me... and parts came fast...

Date of experience: January 27, 2025

Fast easy accurate
November 3, 2024
Previous review

Fast easy accurate.

Date of experience: October 23, 2024
Arizona
1 review
0 helpful votes
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Perfect service!
May 17, 2025
Updated review

I needed to replace a broken latch and easily found it on your website. Placing my order was simple, and the package was received in time for a long road-trip. Happy and satisfied.

Date of experience: May 6, 2025

Mine broke
May 5, 2025
Previous review

Mine broke. Big trip coming. JO comes thru again!

Date of experience: April 24, 2025
Wisconsin
1 review
0 helpful votes
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Fast shipping and quality product
May 17, 2025
Updated review

Got part delivered fast and undamaged. Always have a great experience with JP Cycles!

Date of experience: May 6, 2025

Great speed
May 6, 2025
Previous review

Great speed

Date of experience: April 25, 2025
Texas
1 review
0 helpful votes
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Bike Tires
May 17, 2025
Updated review

Great customer service - I used the online chat and it was 100% satisfaction.

Date of experience: May 6, 2025

Online Chat helped alot
May 5, 2025
Previous review

Online Chat helped alot

Date of experience: April 25, 2025
Illinois
1 review
0 helpful votes
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Harley gaskets
May 17, 2025

Shipping was fast and J&P had what I needed. The parts were of good quality and had no issues after install.

Date of experience: May 6, 2025
North Dakota
1 review
0 helpful votes
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Great
May 16, 2025
Updated review

Very good service, just what I us looking for in a tire. Very happy

Date of experience: May 6, 2025

First time useing J&P cycles, all went well so far...
May 1, 2025
Previous review

First time useing J&P cycles, all went well so far.

Date of experience: April 21, 2025
Pennsylvania
1 review
0 helpful votes
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Rear tire, brake disc
May 16, 2025

The shipping is fast and product is very good quality. I always use J&P for my parts. No hassle like some other well known websites.

Date of experience: April 14, 2025
Arkansas
1 review
0 helpful votes
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Tires
May 16, 2025
Updated review

Came in quick just what I ordered. Just wish they would have came on the same day's

Date of experience: May 6, 2025

Easy to use, great prices
May 2, 2025
Previous review

Easy to use, great prices

Date of experience: April 22, 2025