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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,901
quality
23,900
This company responds to reviews on average within 5 days

Instant Feedback

74,126 reviews

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New York
1 review
0 helpful votes
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Smooth as Butter
April 19, 2026
Updated review

The ordering process is easy. The product was correct and packaged properly and fit my super glide perfectly. I've ordered from JP cycles before and will do so again.

Date of experience: April 9, 2026

What a relief
May 1, 2025
Previous review

Pegs were easy to install, adjust and look fantastic. Shipping was fast and packaged well with sufficient directions for install. The improvement in comfort during my ride is night and day better with these switchblade foot pegs.

Date of experience: April 21, 2025
1 review
0 helpful votes
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They had what I wanted, and I went and got it.
April 19, 2026
Updated review

I rode over on a nice day, and looked around, would of liked to have help looking, but I was just pointed to what I asked for, and was left to wounded a lot..

Date of experience: March 24, 2026

I am buying a backrest for a mustang seats I bought...
April 7, 2026
Previous review

I am buying a backrest for a mustang seats I bought the day before,
It couldn't find where I purchased it at, and didn't want to let me buy the wrong backrest, but someone saw the problem and fixed it for me. I went away happy 😊 thanks

Date of experience: March 28, 2026
1 review
0 helpful votes
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Site said product was a fitment to my bike but was not when received. Customer service confirmed it was not compatible and proceeded with return.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Shipping
April 19, 2026

Though I tried to change the shipping address, it would not work. Because I paid with PayPal and they automatically use my home address. Sent a tact immediately after placing the order to ccustmer service. Got an explanation but no resolution. Not a good deal.

Date of experience: April 8, 2026
2 reviews
1 helpful vote
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Simplify on line ordering
April 19, 2026
Updated review

When I purchase on line I simply want to make a purchase, not join a club, won't pay extra to get expected service, sick and tired of passwords, inaccurate carts that won't update correctly. Just want to submit my name, credit card number, address and end to transaction.

Date of experience: April 8, 2026
Kimberly E. J&P Cycles Rep
13 hours ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.


Confusing statements in item description
April 4, 2026
Previous review

Confusing statements in item description.

Date of experience: March 25, 2026
1 review
0 helpful votes
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Happy to shop here
April 18, 2026
Updated review

It is always good to buy from J&P for me, no hassle shipping, easy to contact if there is an issue, and good customer service. Still not quite happy with the online shopping interface, but it is worth it for the selection, pricing, and quality of what I purchase here. I have never had an unresolved issue from J&P.

Date of experience: April 8, 2026

Found what I wanted, but the search feature is still...
March 10, 2026
Previous review

Found what I wanted, but the search feature is still clumsy.

Date of experience: February 28, 2026
1 review
0 helpful votes
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Didn't realize
April 18, 2026

I'm guessing it's probably my fault, but I know that when I put in my search. My search results image looked very close to my battery. So I was excited and just ordered but I was actually looking for a BTX24HL-BS. And because I didn't check what my search result was and just seen the battery it looked similar to the one I had. I ended up ordering a BTX4L-BS. When you look at the numbers and letters it's only missing 2&H. When it showed up from my search, I just went with it and I'm not wanting to return stuff so I'll find a use for the battery when I later searched the website I should've actually searched for what bike in particular versus battery type. Because the bike I'm actually looking for is a battery for a 2013 Can-Am spider RS/T so the battery I currently have in it wasn't the correct battery in the first place. Honestly, though since this happened, I learned a lot about batteries after I received the battery really didn't need. So I'd say double check your orders because they're gonna send you what you asked for.

Date of experience: April 8, 2026
Kimberly E. J&P Cycles Rep
15 hours ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Oregon
1 review
0 helpful votes
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Just what I needed
April 18, 2026

I needed a battery for my Harley, and this was a perfect fit. It was packaged very well for shipping.

Date of experience: April 8, 2026
1 review
0 helpful votes
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Chain link breaker
April 18, 2026
Updated review

Was exactly as described, came on time, priced right, what else can you ask for. Thank you.

Date of experience: April 8, 2026

Very Smooooth
April 7, 2026
Previous review

Very Smooooth

Date of experience: March 28, 2026
1 review
0 helpful votes
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Tank cover
April 18, 2026

I really dig tge cover since I weld and metal grind i really needed a cover regardless of my bike being parked outside my garage while I work and i am looking to using it when my bars come in soon I hope. Thanks

Date of experience: April 8, 2026
Louisiana
2 reviews
0 helpful votes
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All good
April 18, 2026

Best price, free shipping, fast delivery
What more could you ask for

Date of experience: April 8, 2026
Indiana
1 review
0 helpful votes
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Excellent company
April 18, 2026

I have been wanting the item I bought for quite a while now, and they had it on sale. It arrived within a few days, and it fit perfectly on my motorcycle very pleased with this purchase.

Date of experience: April 8, 2026
New York
1 review
0 helpful votes
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Speaker amp Kit for streetglide
April 18, 2026
Updated review

Knew what I wanted. JP Cycles had best price on it.

Date of experience: April 8, 2026

Awesome website
April 3, 2026
Previous review

Awesome website

Date of experience: March 24, 2026
Hawaii
1 review
0 helpful votes
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A happy repeat customer!
April 18, 2026

I have always had great experiences with J&P Cycles and their staff over the past several years. No complaints at all!

Date of experience: April 7, 2026
1 review
0 helpful votes
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Harley Davidson Upgrades
April 18, 2026

My experiences with J & P Cycles has always been less than perfect, every time. I will continue to do business with them.

Date of experience: April 7, 2026
1 review
0 helpful votes
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Why do I place an order for 3 items for them to all ship a week apart for the first 2. And the 3rd still says processing? Good thing I'm not trying to get my bike together for an event of some kind or I would never order from JP Cycles again...

Date of experience: April 7, 2026
Kimberly E. J&P Cycles Rep
2 days ago

Bryant
We sincerely apologize for the delay in shipment. As mentioned at the time of purchase, one of your items your item had a lead time of 5-7 business days due to an ordering process with our vendor, who does not ship directly to customers. Based on our records, it appears that your order has arrived within the expected time frame. We appreciate your patience and understanding.


Awesome sauce
March 5, 2026
Previous review

Awesome sauce

Date of experience: February 22, 2026
Iowa
1 review
0 helpful votes
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Great products
April 17, 2026
Updated review

Easy to use website. Great products at good prices.

Date of experience: April 7, 2026

Quick ordering
December 14, 2025
Previous review

Quick ordering

Date of experience: December 4, 2025
1 review
0 helpful votes
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Exactly what I needed
April 17, 2026

Fast and exactly what it described and got perfect

Date of experience: April 7, 2026
1 review
0 helpful votes
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Excellent service
April 17, 2026

The items was exactly as described. I received it exactly when promised

Date of experience: April 7, 2026
Maryland
1 review
0 helpful votes
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I waited almost 1 year for a new tire that the manufacturer (Triumph) couldn't replace on my bike. The dealer gave me the (J&P) URL link he got from a customer with same bike (Rocket 3). Great 3rd party (J&P) results for a product (tire) that the manufacturer (Triumph) couldn't deliver.

Date of experience: April 7, 2026

Convenient, accessible parts (dealer couldn't get it)
April 3, 2026
Previous review

Convenient, accessible parts (dealer couldn't get it)

Date of experience: March 24, 2026