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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,895
quality
23,815
This company responds to reviews on average within 5 days

Instant Feedback

73,889 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Quick Response Time
June 9, 2025

JP had all the parts I needed. They were in stock and were shipped out quickly.

Date of experience: May 30, 2025
Tennessee
1 review
0 helpful votes
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Works well on my Ford 3000 Tractor.
June 9, 2025
Updated review

Works well on my Ford 3000 Tractor but not on my Mahindra because the filling cap is too low for the quick spout to work.

Date of experience: May 30, 2025

First time ordering and it was an easy process
May 29, 2025
Previous review

First time ordering and it was an easy process. I appreciated the military discount also.

Date of experience: May 19, 2025
Alabama
1 review
0 helpful votes
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All good
June 9, 2025

Great products, easy website, quick delivery ………………………………..

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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Good quality and efficient
June 9, 2025

Easy to order parts and there was a nice big selection to choose from with lots of quality name brands.

Date of experience: May 30, 2025
Maryland
1 review
0 helpful votes
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Just looking for an inexpensive but good quality 3/4 helmet and J&P was the only place that was able to provide both.

Date of experience: May 30, 2025
New Hampshire
1 review
0 helpful votes
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Great expereince
June 9, 2025

Ordered a tire, easy to find the one I wanted on the website, great selection. After ordering it, the communication from J&P was excellent. I was kept updated and the order came in on time. Great job overall.

Date of experience: May 30, 2025
New Mexico
1 review
0 helpful votes
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Motor mount
June 9, 2025

The part was exactly what I needed and very reasonable price and quick shipping thank you

Date of experience: May 30, 2025
California
1 review
0 helpful votes
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Ordered a motorcycle helmet
June 9, 2025

Shipping was and delivery was very fast and well packaged. I was very pleased with my items

Date of experience: May 30, 2025
Nebraska
1 review
0 helpful votes
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Modular Helmet
June 9, 2025

Ordered helmet online after debating on which size, ended up choosing the wrong size. Easy enough to file for a return. Just stuck at the point of sending it back as I don't have a easy fedex drop point in town and haven't left town on anything except the bike for a week.

Date of experience: May 30, 2025
Arizona
1 review
0 helpful votes
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Used not new Aquatic av
June 9, 2025

Open and damaged box like it came out of the trash and been beaten up by a hammer Aquatic AV radio seemed like it was used even the rubber seal was squished on the side and scratches along where the bolts go. Missing speaker wire connector, and the antenna connector was squished to an oval form. Previous order of a windshield arrived, scratched, and badly packaged. Will not be ordering from JP again.

Date of experience: May 30, 2025
Kimberly E. J&P Cycles Rep
10 months ago

Jester, thank you for your honest feedback and for bringing this to our attention. We deeply regret the condition in which your items arrived and understand how frustrating this must be. Please reach out so we can make it right and ensure better experiences in the future. We're sorry to hear you're experiencing an issue.
If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Vermont
1 review
0 helpful votes
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Quality parts at fair price with fast shipping. What else can anyone expect?

Date of experience: May 30, 2025
Wisconsin
1 review
0 helpful votes
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Parts order
June 9, 2025
Updated review

The upper gasket set and rocker locker I ordered were shipped fast. They arrived quick and complete.

Date of experience: May 30, 2025

Easy to find and purchase parts!
May 29, 2025
Previous review

Easy to find and purchase parts!

Date of experience: May 18, 2025
Indiana
1 review
0 helpful votes
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Satisfaction as always!
June 9, 2025
Updated review

Best prices, best selection! The parts I needed were in stock and shipped quickly!

Date of experience: May 30, 2025

Always what I need!
August 7, 2024
Previous review

Always easy shopping and knowing the parts I order will fit!

Date of experience: July 28, 2024
Ohio
1 review
0 helpful votes
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Bearing puller
June 9, 2025
Updated review

Came fast, worked great. Another fine job from j&p cycles. Thank u..

Date of experience: May 30, 2025

Always excellent service
August 26, 2024
Previous review

Always excellent service.

Date of experience: August 16, 2024
Washington
1 review
0 helpful votes
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For the second time in succession I have ordered a product that was a guaranteed fit that did not fit. I have emailed questions per the listed opportunity on the item page and never received an answer which would have eliminated the need for my return of the item.

Date of experience: May 30, 2025
Kimberly E. J&P Cycles Rep
10 months ago

Thank you for sharing your honest experience, Gerald. We appreciate your kind words about our inventory and customer service, and we're truly sorry for the trouble caused by the fitting issues and the unanswered emails. Your feedback highlights important areas for us to improve, and we’re committed to making your future purchases smoother and more reliable.


Great service and customer support
April 19, 2025
Previous review

Great service and customer support.

Date of experience: April 9, 2025
Pennsylvania
2 reviews
0 helpful votes
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Saddleman Road Sofa
June 9, 2025
Updated review

Shopping at JP is a breeze. Great selection, and great prices. Always easy to deal with if something isn't right. JP will take care of you.

Date of experience: May 30, 2025

Awesome site and quick ordering
May 29, 2025
Previous review

Awesome site and quick ordering

Date of experience: May 18, 2025
Florida
3 reviews
0 helpful votes
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Arlen Ness Mirrors
June 9, 2025

I received my order of Arlen Ness mirrors for my 2012 Victory Cross Roads. Unfortunately, I was shipped to rights.
I called spoke to customer service, they expedited a left mirror to replace the incorrect one. Very customer focused to make the situation right on a timely basis.

Date of experience: May 30, 2025
Idaho
1 review
0 helpful votes
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Seat order from J&P ended up being drop shipping from the maufacturer. Took 2 weeks to arrive, as a memeber I generally qualify for free 2 day shipping, which often is more like 4 or 5 days. But 2 weeks should be noted on the site when an item is being drop shipped and extended shipping is expected by the seller and not expected until after the sale by the buyer.

Date of experience: May 30, 2025
Iowa
1 review
0 helpful votes
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Wrong description
June 9, 2025

Said brake pads were universal front and rear turns out they work only for rear brake

Date of experience: May 30, 2025
Kimberly E. J&P Cycles Rep
10 months ago

Nicholas, thank you for bringing this to our attention—we understand how important clear product information is and apologize for any confusion. Please reach out to us directly so we can help find the right brake pads for your needs and ensure your complete satisfaction. We look forward to assisting you again soon.

Illinois
1 review
0 helpful votes
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Very positive and professional
June 9, 2025

I ordered tires for for my 1999 flhtcui, Shinko sr999 Long Hual 130/90r16, rear white wall (all info found, even on manufacturer site had load index for this item at 77H) and front black wall (white wall for front was on back order and I'm not really worried about the match as I was in need of tires ASAP to get keep on the road). Items were delivered on time and I was satisfied with the front tire yet the rear tire had 73H as the load index on the sidewall. Since it did not match the spec info online I contacted customer service to get some sort of correction. They looked at what they could find all showing spec for that tire at 77H so I shipped that tire back and received a replacement yet was still 73H. Contacted JP CS again for same thing to happen again (3rd rear tire to receive) so I called Shinko CS directly and they are to correct their information online that was wrong. All parties were eager to please.

Date of experience: May 30, 2025