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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
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I purchased a headlight bezel for my 2016 FLSS (standard Harley Black paint) and the color is off by quite a bit. The bezel arrived quick and was packaged fine, however, the paint issue was disappointing.
Easy to locate the part I needed; easy ordering; easy shipping, Overall, it was a really easy transaction!
Part arrived in good condition but I unfortunately ordered the wrong part... returns are super easy.
Fast delivery of my new shinko tire! I have had shinko in the past and they never failed me yet!
I don't have any complaints. They have always been reliable and delivered promptly.
I got everything on time but the product was not what was pictured. To much work to send it back
So i just ate $70 bucks
Always good, always on time. With parts and customer services. They have what you're looking for.
I ordered fork seals and they said it would fit my motorcycle. I received the package and they were not compatible. I returned the item and that cost me ten dollars.
Hi Junior, we’re sorry to hear about the compatibility and return shipping confusion you experienced. We appreciate your feedback and are always striving to improve both our product information and customer service to make things smoother next time. Thank you for giving us a chance, and we hope to work with you again in the future.
Fooled by a photoshop picture, pipes did not fit my bike. And there was no way to properly mount them.
Thank you for sharing your experience, Micah. We’re sorry to hear the pipes didn’t fit as expected and that the photos caused confusion. Your feedback allows us to improve our listings and avoid similar problems in the future.
From day of order to delivery was tracked and updated me by email as it headed my way!
Experience was great. Part arrived on time and packaged well.
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You sent the wrong chain master link! I ordered a chrome chain with a clip master link and I got a rivet master link, had to use my old one that is not chrome.
Also the chain breaker I got is junk, I'd return it if I didn't have to pay $10 bucks for a shipping label. Probably not going to order anything else from you! 😡
Donald, I'm truly sorry we fell short with your order and the chain breaker didn't meet your expectations. Please reach out directly so we can make this right by sending the correct parts and finding a better way to address the return; your satisfaction really matters to us.
Ordered rotors for my Harley, catalog said they would fix but wouldn't. I've reordered different rotors that should fit.
Problem is I had to pay $9.99 to get a label to send back the first order that didn't fit.
Part description states "left/right" mirror giving the impression that this part is a 2 pack for both left and right mirror, not that it's universal for both sides and only comes in a pack of one. Seems like a $#*!ty way of getting customers to come get another mirror.
Quick shipping and excellent customer service. Great quality in their products and packaging was completed with care.
Ordered a tire and it came on time and as described, I will order from J & P again.
Product came fast, with instructions, and clean! I ordered a new belt after a return. Customer service was responsive and helpful. Thanks J&P!
Easily navigated to what I needed, shipping and checkout was standard. No fuss - just the way we all prefer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Donald, I’m really sorry to hear the luggage rack didn’t meet your expectations and that the hassle of returning it has been frustrating. We truly value your feedback and would love to make this right—please reach out to us directly so we can explore the best solution together. Your satisfaction means a lot to us.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!