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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,874
quality
23,586
This company responds to reviews on average within 5 days

Instant Feedback

73,165 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Brake parts
June 27, 2025

I ordered caliper, rebuild kit and front brake pads on the spot. There are four vibration clips one for each piston. These clips did not come with the caliper rebuild kit or the front brake pads so I was not able to complete the job I had to go to another company to get the sad clips I chatted with a representative from JP cycles. He told me that the clips were not sold by JP cycles and I had to go through someone else to get them if this is the case I'd rather just get my parts from somewhere else.

Date of experience: June 17, 2025
Kimberly E. — J&P Cycles Rep
10 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Massachusetts
1 review
0 helpful votes
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Quick shipping and fast delivery
June 27, 2025

Looking for parts is easy to find and the shipping is quick and the delivery of the parts are delivered in a timely manner

Date of experience: June 17, 2025
Oregon
1 review
0 helpful votes
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Charger Needed
June 27, 2025
Updated review

Charger I purchased was better than others I compared. Easy to use works excellent

Date of experience: June 16, 2025

Easy and had the parts I need
June 12, 2025
Previous review

Easy and had the parts I need

Date of experience: June 2, 2025
Iowa
1 review
0 helpful votes
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Fine
June 27, 2025

Good good good good good good good good good good good good go

Date of experience: June 16, 2025
Florida
1 review
0 helpful votes
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Fast and easy
June 27, 2025

Put in your specific ride as a main search. Only whatever your looking for will pop up. Easy process. Good delivery time. My family has ordered from J&P since forever. Always is what they say it is. Delivered on time, if not a day sooner.

Date of experience: June 16, 2025
Minnesota
1 review
0 helpful votes
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New Foot Pegs?
June 27, 2025

As I expected! Quality parts. Excellent Service, Great Price and Fast shipping! If you need parts for your ride, here's where you go.

Date of experience: June 16, 2025
California
1 review
0 helpful votes
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I can turn again
June 27, 2025

Plug and play action man. Super simple. It's smaller than the original, that's good.

Date of experience: June 16, 2025
New York
1 review
0 helpful votes
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Easy and reliable
June 27, 2025

Simple. I'm not writing more than I need to. Thank you for the battery

Date of experience: June 16, 2025
Colorado
1 review
0 helpful votes
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Issue with the order received
June 27, 2025

Order quantity was wrong. Customer service is in the process of resolving the issue.

Date of experience: June 16, 2025
Illinois
1 review
0 helpful votes
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Nice product, quick delivery
June 26, 2025
Updated review

No problems, like the cover, fit bike, easy to install, will use j p cycle again

Date of experience: June 16, 2025

Process very easy
June 15, 2025
Previous review

Process very easy

Date of experience: June 5, 2025
California
1 review
0 helpful votes
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Good experience over all
June 26, 2025

Ordered a shorty antenna. Got it fast. Very satisfied. No complaints, will continue to shop here.

Date of experience: June 16, 2025
Arizona
1 review
0 helpful votes
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Better packing.
June 26, 2025

The gaskets are stacked into each other and well oullibg them apart one of the gaskets pulled the other lining off on a couple spots. For $95 that was a disappointment, hopefully i dint have any leaks from it.

Date of experience: June 16, 2025
Michigan
1 review
0 helpful votes
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Item received was as advertised
June 26, 2025

Only issue, I paid for overnight shipping, and did not receive it overnight. Product was fine, though.

Date of experience: June 16, 2025
Kimberly E. — J&P Cycles Rep
10 months ago

Thank you so much for your feedback. I'm really glad to hear the product worked out for you.

I do want to sincerely apologize for the confusion around the overnight shipping. Your order was placed after our processing cutoff on the 2nd, which meant it shipped on the 3rd and was delivered on the 4th. While that technically aligns with our shipping timeline, I completely understand how it might have felt like it didn’t arrive as quickly as you expected—especially when paying extra for faster service.

Tennessee
1 review
0 helpful votes
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Mode amounts for a can am really
June 26, 2025
Updated review

I have not put a mom yet. Haven't had time.We'll hopefully get to it this weekend

Date of experience: June 16, 2025

All good thanks
June 12, 2025
Previous review

All good thanks

Date of experience: June 2, 2025
Michigan
1 review
0 helpful votes
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Back tire
June 26, 2025

Ordering was easy and shipment wast fast highly recommended

Date of experience: June 16, 2025
Virginia
1 review
0 helpful votes
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Great, as always
June 26, 2025

Been delivering solid products and customer service for decades.

Date of experience: June 16, 2025
Connecticut
1 review
0 helpful votes
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J&P Cycles delivers again!
June 26, 2025
Updated review

Order tires for the bike, received what I ordered in 2 days which is crazy fast. One thing I loved was the tires were actually less than a year old. They weren't sitting on the shelf somewhere for 4 years, date of manufacture was very recent.

Date of experience: June 16, 2025

Always a great experience shopping with J&P Cycles
June 15, 2025
Previous review

Always a great experience shopping with J&P Cycles.

Date of experience: June 5, 2025
Illinois
1 review
0 helpful votes
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I had to find a wiring harness for the brake and tail lights of my 1998 Road King. Looked everywhere for it with little luck. J&P Cycles had the harness I needed. Quick and easy to research and order. Part was expedited for a speedy repair. I was back on the road to enjoy my ride. You can find what you need at J&P

Date of experience: June 16, 2025
Oklahoma
1 review
0 helpful votes
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Parts for my Harley
June 26, 2025

I have ordered from you guys before and never have been disappointed but I did order a part for my Harley and it was wrong so I'm a little disappointed that I didn't get the right parts

Date of experience: June 16, 2025
Michigan
1 review
0 helpful votes
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Satified
June 26, 2025

Great, friendly and informative employees. Fair prices. Very happy with transactions

Date of experience: June 16, 2025