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Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
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Always good parts and fast shipping. Great customer service
Simple and the product came when they said it would!. Nicely packed and fit well.
I purchased a helmet where the color of the helmet was described on the website as "Pearl White." Upon receipt, the color was obviously not pearl white. Even the tag on the helmet said "gloss white." I returned the helmet and was not charged the return shipping charge.
Easy to order parts easy find on the website and they had plenty of information on year fitment
Product ordered was delivered on time and the correct items shipped. Easy process.
I shopped a clearance Sissy Bar Bag and I love it. The bag is huge and can store a lot of my riding gear, tools, and any accessories I might need. The price couldn't be beat, and delivery was quick! 10/10 Would recommend!
Easy to find what I was looking for and easy to order. The rain cover fits my seat perfectly and doesn't blow off like my old one. It stays put! So far hasn't let a drop through.
The wrong screw was sent and quickly replaced with what I hope is the right one. Fingers crossed.
It's a nice add on if you need the extra boost. I've learned that if you're going to far, to just buy the damn bars.
Always a great experience with J & P Cycles. Very professional and helpful
Fast shipping Great Company to order from. They also have the stuff I need at a great price.
I've been ordering from J&P for years. No matter the part, accessory, or gear, this is usually my go-to!
Disappointed that even though I shopped my model that I got the wrong item.
We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!
Needed a part to fix my bike so that it will operate correctly
Found 2 items close to what I need for my bike
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.


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