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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,880
quality
23,639
This company responds to reviews on average within 5 days

Instant Feedback

73,310 reviews

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North Carolina
1 review
0 helpful votes
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Tire search
July 25, 2025

Had a hard time finding a tire combo
I wanted on multiple sites. J&P Cycles
Had what I wanted at a good price with fast shipping. Will certainly use J&P Cycles again.

Date of experience: July 1, 2025
Maine
1 review
0 helpful votes
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My motorcycle battery was put in a large box with nearly no packing material (only a small amount of craft paper). The outer box of the battery was heavily damaged, it was clearly battered quite a bit due to the lack of packing. Time will tell if the battery holds up after this rough shipping process. It doesn't appear to be leaking at this point.

Date of experience: July 14, 2025
Kimberly E. — J&P Cycles Rep
9 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Arkansas
1 review
0 helpful votes
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Didn't fit
July 25, 2025

The lights I ordered for the bike didn't fit. Therefore I'm returning them

Date of experience: July 14, 2025
Maryland
1 review
0 helpful votes
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Fast, quick and reliable.
July 24, 2025
Updated review

So far, they seem to have everything in stock that I'm looking for or on top of that, my bike stays in my profile. So when I log in, I can put what i'm shopping for and it keeps me on those products and tells me if it fits or doesn't fits.

Date of experience: July 14, 2025

Great company and great prices
July 10, 2025
Previous review

Great company and great prices

Date of experience: June 30, 2025
Illinois
1 review
0 helpful votes
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Solid asf
July 24, 2025

It was good over all I just need some bars for my bike and found em on your site it was easy and cool just to see your selection of items

Date of experience: July 14, 2025
Tennessee
1 review
0 helpful votes
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Awesome site
July 24, 2025

Id like to thank the lady that helped me so much locating my parts even helped me find some that were not on the site and was back ordered now to just get into my local J&P and get everything mounted and balanced.

Date of experience: July 14, 2025
New Mexico
1 review
0 helpful votes
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Jpcycles reveiw
July 24, 2025
Updated review

All my orders have been on time and exactly what I wanted great place to do orders

Date of experience: July 14, 2025

All my orders have been good
July 13, 2025
Previous review

All my orders have been good

Date of experience: July 3, 2025
Missouri
1 review
0 helpful votes
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I was very impressed on how fast my rear tire showed up... but after only 500 miles of riding I could start to see the steel belt... at 1000 miles it was wearing through the steel belt... now I'm stranded hunting a used tire to make it home... I can't believe I paid over 200$ on this tire for it to leave me stranded after 1000 miles...

Date of experience: July 14, 2025
Kimberly E. — J&P Cycles Rep
9 months ago

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!

Arizona
1 review
0 helpful votes
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Awesome service
July 24, 2025

I was more than satisfied with the purchase
I would recommendmy purchaseto anybody that is lookingfor a seat and pigs

Date of experience: July 14, 2025
New York
1 review
0 helpful votes
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It is time for new tires.
July 24, 2025

The front tire was worn and the rear was old enough that I wanted a new set. J&P Cycles was recommended by a coworker so I went to the website and searched for sport touring tires in the sizes I needed. They were in stock, at a price I was willing to pay and the shipping was free. I placed the order on a Thursday afternoon and got the tires on Saturday and Sunday.

Date of experience: July 14, 2025
Pennsylvania
1 review
0 helpful votes
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Good
July 24, 2025

Fast delivery good product would order again and would recommend to a friend

Date of experience: July 14, 2025
California
1 review
0 helpful votes
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New PS 444 Shocks
July 24, 2025
Updated review

Ordering and shipping was simple and quick. Nice shocks and pretty easy installation. Like the hand adjustable pre-load and adjustment.

Date of experience: July 14, 2025

Quick Service
September 8, 2024
Previous review

Shift lever suddenly broke so ordered new that arrived in time for ride! Good service.

Date of experience: August 29, 2024
Utah
1 review
0 helpful votes
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Good experience
July 24, 2025

Great knowledge by order tech. Helped me out with order details

Date of experience: July 14, 2025
Connecticut
1 review
0 helpful votes
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Newer parts
July 24, 2025

Order a new dash and tank cover. While the tank cover fit great the dash was too tall for my set up. My factory one was just a little shorter and the bolt is only long enough to fit that one. I did utilize to pieces from the new dash to make the old work and I'm still very satisfied with everything. I would have preferred the newer chrome one, as mine is filled from being 20 plus years old but it wouldn't stop me from ordering parts again or recommending them

Date of experience: July 14, 2025
Wisconsin
1 review
0 helpful votes
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Wrong part
July 24, 2025

I was told by tech support that this part would work and does not. Severely disappointed

Date of experience: July 14, 2025
West Virginia
1 review
0 helpful votes
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Tire tools and front tire.
July 24, 2025

J&p ha excellent customer service and fast shipping. Thank you.

Date of experience: July 14, 2025
Massachusetts
1 review
0 helpful votes
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Parts
July 24, 2025

Parts were what I ordered. Not good details about the product. Web site shopping was weird to navigate if it didn't keep kicking me back I would have probably ordered more

Date of experience: July 14, 2025
New York
1 review
0 helpful votes
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Great products and great service.
July 24, 2025

Easy to find exactly the correct part at a great price. It was very easy to navigate the site

Date of experience: July 14, 2025
California
1 review
0 helpful votes
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So good
July 24, 2025

Saddle bags are attached and here are the rest of your 50 character minimum

Date of experience: July 14, 2025
Kimberly E. — J&P Cycles Rep
9 months ago

Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.

Nevada
1 review
0 helpful votes
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Quick delivery
July 24, 2025

Very quick delivery, product came as described. Very happy with the process.

Date of experience: July 14, 2025