On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles Reviews Summary
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Customer service was awesome. Description on Internet web page gave false information. What I'm looking for JP cycle's doesn't carry, even tho they did.
The parts showed up earlier than expected and were a perfect fit
Needed tires and an oil filter. 15 minutes online and delivered on time.
Great pricing and an incredible service department. Thank you.
From start to finish, I had an excellent experience. From the ease of ordering, ease of tracking, and free shipping.
Very easy to shop and get the parts i needed and very reliable
Very happy with part and fast time getting and quality always had a good experience
J&P cycles is on top of customer service always providing the fastest shipping and highest quality products. Highly recommend.
First time using tool it broke, not very Sturdy or worth the money spent on it.
I hate being forced into a review, but you won't stop emailing me
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Business as usual. Large selection. Great prices. Fast order processing.
Order online got air filter kit but had wrong air filter in box
I chatted with the personon the chat box asking the lengrth of the wires chat person told me 24" i said perfect …. I went bought item …paid for item paid for overnight delivey( they were shipped ground) when arrived they were NOT 24 inches and were not overnighted and when i called to complain they pretty much called me a liarwith out calling me a liar when the finally found the chat proof the agent wuited 24 inches. The agents remark go me was ……. THEY ARE NOT 24 INCHES / THEY NEVER WILL BE 24 inches/ do you wsnt to send them back?
We're truly sorry for the experience you had, and we appreciate you bringing this to our attention.
It's unacceptable that you were given incorrect information regarding the wire length, and even more frustrating that your shipping was downgraded after paying for overnight delivery. To make matters worse, we understand how upsetting it must have been to feel dismissed when you reached out for help.
We've shared this issue internally to ensure better communication, accountability, and support moving forward.
I clicked i orderd i didnt get a discount
My bearings were almost a week behind which really screwed things up
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.
Hard to find what I'm looking for and for some reason it wouldn't let me use my PayPal account to check out.
They have knowledgeable tech assistants. Products are shipped on time.
Eventually going to purchase a new top end for more hp on my 1993 HD Softail Custom. Definitely going to use the technical support since this is my first bike upgrade.
Always receive products on time and the techs that I have spoken to are very knowledgeable.
Tour Pack Latches were exactly as described. J&P even confirms the fit by year & model.
My wife and kids told me they loved me for the first time in years after I bought this
Very smooth. Just cycles has been helpful over the years. I will use them again for sure
Ordered the helmet, got it quickly, went for a ride on my bike.
I am not sure how it happened but the windshield was delivered to the wrong address. Same numbers but a different street. I was able to recover it from my neighbor. Other than that, the experience was great.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to complete our survey and share your feedback about your shopping experience. Your input is invaluable in helping us identify areas for improvement and enhance the overall shopping experience for our customers.