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J&P Cycles

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.


jpcycles.com
Founded in 1979
Philadelphia, PA, United States
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J&P Cycles Reviews Summary

J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.

This summary is generated by AI, based on text from customer reviews

service
2,864
quality
23,482
This company responds to reviews on average within 5 days

Instant Feedback

72,884 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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2001 Harley Roadking
April 6, 2026

Easy replacement, fast service, exactly what I was looking for

Date of experience: March 26, 2026
1 review
0 helpful votes
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New part
April 6, 2026
Updated review

It fit as usual. I've never had problems with their parts

Date of experience: March 26, 2026

Great help today
October 13, 2025
Previous review

Great help today.

Date of experience: October 3, 2025
1 review
0 helpful votes
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Two day shipping took 3 days
April 6, 2026
Updated review

Products were great... shipping was not. Paid for two day ( ordered on Tuesday evening) but didnt recieve items until late on Friday. Not sure whose fault it was, but items didnt arrive when expected.

Date of experience: March 26, 2026

Okey dokey
April 17, 2025
Previous review

I wanted a part. I bought a part. There was joy in Mudville once again.

Date of experience: April 6, 2025
1 review
0 helpful votes
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Helpful but not perfect
April 5, 2026

I appreciate that first item was returned hassle free. Second seat did not fit, correctly and I had to modify.
But at least u guys responded quickly. I'm still waiting for some part from some other co.
Still haven't heard back! Thx!

Date of experience: March 26, 2026
1 review
0 helpful votes
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Fork seals & fender bib
April 5, 2026

Items were exactly as described. Ordering was easy and delivery was quicker then expected. I will shop J&P before shopping elsewhere.

Date of experience: March 26, 2026
Texas
1 review
0 helpful votes
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New Seat for 24' Road Glide
April 5, 2026

There were some adjustments I had to make, but too easy. Had to adjust the 2 mounting tabs, other then that it looks and feels great

Date of experience: March 26, 2026
Minnesota
1 review
0 helpful votes
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Ignition switch cover
April 5, 2026

The stamped sheet metal part was too small to fit over 1955 panhead ignition switch. I pounded a socket into it to make it go over okay but it cracked in the process. Looks okay for now

Date of experience: March 26, 2026
Missouri
1 review
0 helpful votes
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Poor Packaging
April 5, 2026
Updated review

I ordered 2 expensive spark plugs and 2 bottles of oil, they put it all in one box. The spark plug boxes and spark plugs were completely smashed by the oil bottles during shipping.

Date of experience: March 26, 2026
Kimberly E. — J&P Cycles Rep
19 hours ago

Jeffrey
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.
📧 Email: [email protected]
📞 Call: 800-318-4823
💬 Live Chat: jpcycles.com
We're here to help!


No need to go to the Harley dealer with J&P
March 20, 2026
Previous review

No need to go to the Harley dealer with J&P.

Date of experience: March 10, 2026
1 review
0 helpful votes
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Long time customer.
April 5, 2026

I rebuild my first bike in around 1990. I used parts then ordered from J&p Cycles. I have used them off and on since.

Date of experience: March 26, 2026
Oklahoma
1 review
0 helpful votes
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I received my order promptly as usual however one product was not as advertised. The Letric Lighting Co. 3" Flat Style Turn Signal Lenses For Harley were not 3" they were 3.25'. I needed 3" for my 97 Dyna but decided to keep them for my 17 Road King.

Date of experience: March 26, 2026
Kentucky
1 review
0 helpful votes
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Excellent
April 5, 2026
Updated review

Superb service and product availability is what makes J&P cycles the company i chose to use

Date of experience: March 26, 2026

Have looked high & low for this part was told had to...
March 25, 2026
Previous review

Have looked high & low for this part was told had to buy whole wiring harness. Will be ordering from J& P from now on.

Date of experience: March 14, 2026
Alaska
1 review
0 helpful votes
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Shopping experience
April 5, 2026
Updated review

I found that navigating through the web site was extremally easy. But, there where some items that I was looking for that were out of stock and had to look elsewhere. No big deal.

Date of experience: March 25, 2026

I find that everything I am looking for you have and...
March 18, 2026
Previous review

I find that everything I am looking for you have and is very easy to find. The site is extremely easy to deal with.

Date of experience: March 8, 2026
California
1 review
0 helpful votes
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Service and chat techs
April 5, 2026
Updated review

Always had good delivery with J&P Cycles. Parts look like they will seal better than the banjo bolt washers I had that were leaking. I do know that I spent 30 minutes looking for a longer bolt only to be given part numbers of parts I already have! Some chat techs need more training! Custom trike with T to hook up each wheel and brake master cylinder. Master cylinder line to T fitting always leaked. Wind up just trying the new style washers.

Date of experience: March 25, 2026

Returning customer
March 22, 2026
Previous review

Returning customer. Always great service and easy checkout.

Date of experience: March 12, 2026
South Carolina
1 review
0 helpful votes
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Organic brake pads
April 5, 2026

Parts were delivered quickly
Brake pads seem to be a pretty good quality
Did have to grind the metal on the pad to get it to fit in the caliper, but that is the normal experience

Date of experience: March 25, 2026
1 review
0 helpful votes
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!
April 4, 2026

!$$$$$$! *******

Date of experience: March 25, 2026
1 review
0 helpful votes
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Brake pads, 2018 Ultra
April 4, 2026
Updated review

Pad selection was good, could not locate the pins or springs.

Date of experience: March 25, 2026

Pins for the calipers could not be located, nor the...
March 21, 2026
Previous review

Pins for the calipers could not be located, nor the retaining springs; should be able to purchase with the brake pads

Date of experience: March 11, 2026
1 review
0 helpful votes
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Review of J&P Cycles.
April 4, 2026

Not a positive experience for me. I was given a code to get a ten percent discount (on a thousand dollar order). Then I was messaged I couldn't get the discount. Got the cylinders but the oil line, etc, took for. Ev. er. The whole experience held up progress. That's a drag.

Date of experience: March 25, 2026
Kimberly E. — J&P Cycles Rep
2 days ago

Charles
We sincerely apologize for any issues you encountered while applying the promo code. To ensure you're eligible, please verify that you're logged into your account, as guest accounts may not qualify for promotional discounts. While we offer a variety of promo codes for both new and existing customers, some manufacturers restrict discount eligibility, which is why exclusions do apply. Additionally, certain promotions may have additional restrictions. If you have any questions before placing your order, please don’t hesitate to reach out to us. We’ll be happy to assist you in confirming any exclusions or restrictions. Once again, we appreciate your feedback and look forward to serving you in the future!

Washington
1 review
0 helpful votes
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Messed up order.
April 4, 2026

I ordered Wiseco piston rings for my 95 inch upgrade along with grips and compression release valves. I recieved one set of the correct rings one day. The next day the grips came.
The following day I got the compression release valves and another set of rings that were for an 88 inch bore and one of the rings was bent. Customer service refunded me the price of the rings but had none available of the proper ones. I will be returning the one set of rings and have recieved the proper rings from another supplier.

Date of experience: March 25, 2026
Kimberly E. — J&P Cycles Rep
2 days ago

Tim
Thank you for sharing your experience with us. We're sorry to hear that we didn’t meet your expectations. Your feedback is incredibly valuable, and we want you to know that we take it seriously. If there’s anything more we can do to make things right, please don’t hesitate to reach out.

Canada
1 review
0 helpful votes
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$
April 4, 2026
Updated review

When I proceeded to check out, there was a note saying all money is in Canadian funds. Then when I was charged on my credit card, there was an extra approximately $50 because the funds were not in Canadian. I also did not like the fact that I was only given one shipping option the fast $32 option I would rather get it shipped for way less money than that and wait a week or two for it if I have that option that would be great. And then there was a surprise bill for duties and taxes altogether that part cost me $200 Canadian. I hope it is completely awesome when I install it in the spring. 😜

Date of experience: March 25, 2026
Kimberly E. — J&P Cycles Rep
2 days ago

Hi there — thanks so much for sharing your experience, and I’m really sorry for the frustration this caused.

I just want to clarify that all pricing on our site is listed in USD, and this is noted on the website. That said, I completely understand how the currency conversion, along with additional charges like duties and taxes, can come as an unpleasant surprise — especially when it all adds up.

Regarding shipping, we hear you. At the moment, we only offer the faster shipping option in certain cases, but we understand that having a more economical, slower option would be helpful, and we’ll definitely pass that feedback along.

We truly appreciate your patience through all of this, and we really hope the product exceeds your expectations once you get it installed this spring 😄 Please don’t hesitate to reach out if you have any questions or need help along the way.


GOOD WEBSITE-EASY NAVIGATE
March 19, 2026
Previous review

GOOD WEBSITE-EASY NAVIGATE

Date of experience: March 9, 2026
California
2 reviews
0 helpful votes
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Searching for parts for a 46 year old Harley-Davidson
April 4, 2026
Updated review

This particular purchase was for turn signal lense replacement. Although I didn't find the lenses, I did find all four turn signal replacements. The ones I have were the original 46 year old units which were worn and the chrome wasn't that great.
The new ones are great and replace the originals just perfect. For the money paid it was worth it.
Thanks.

Date of experience: March 25, 2026

Fast easy and responsive
October 29, 2025
Previous review

Fast easy and responsive. Prices are good and a good selection.

Date of experience: October 18, 2025