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I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you
I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍
J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.
JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up
Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.
I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!
Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.
Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.
Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.
The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.
Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.
They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.
Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page
Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing
J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.
Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.
Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.
Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.
J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.
Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.
Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around
Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items
Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.
I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…
Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.
Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.
The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.
The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.
The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.
I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle
Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker
This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.
I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍
Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.
I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work
Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!
I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.
Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again
I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome
Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.
Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)
I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!
Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...
Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.
Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.
The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.
Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.
Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.
Got a recommendation from the online tech for a turn signal kit for one of my customers bike.the kit came with only half of the mounting hardware and no instructions with no part list "shady" then when i called the customer service tech that had no knowledge of a motorcycle he actually recommend for me to take it to a tech. Lol. When all i needed was the hardware.so when i ask about returning them he said they cant accept return on them because i open the box they came in. What a joke
I bought an air breather kit while on a Florida trip. Sale went well. Then I found that it had to be returned two days later. It was not touched. You should have seen the attitude I got with that return. It was enough to keep me from shopping there. Bye Bye. JP..
Ordered several items with no issue. Ordered 2 tires that had a $50.00 debate. Got tires with no invoice. Cant submit rebate paperwork without invoice. First person (chip) total $#*! $#*!ed I didn't have a correct email address. Funny I got email saying order was received two more calls and email. Never got an invoice.
Ordered a pair of boots two days later the zipper on the side split. I was told that I would have to talk to the manufacturer, it wasn't their issue. From what I am reading if your item is right there is no problem, but since you cant inspect your order before shipment, AND CANT RETURN IT Its a roll of the dice. This is the type of return policy that made me decide that anyone I can warn and myself will never order from them! Wish I could give 1/2 or 1/4 star instead of a full one star. They dont deserve that!
Ordered a throttle assist for my Suzuki. Received parts that are for a Yamaha. Waste of my time and money to return. I clearly ordered a different part number. Won't waste my time trying again. Should of ordered directly from Kurayakan in the first place.
I ordered a primary cover on recommendation of their tech. It came with no starter bushing. I called back to ask my this wasn't included and why this isn't mentioned on the website. I also paid for second day air, btw. I was told "I don't know why it wasn't included either but here is the part number... order it if you want to buy it". They didn't even say sorry or match the shipping I paid for. I'm a motorcycle shop and they've just gotten the last dime from me ever!
Their return policy is non existent. Even their manager Dennis Sweet stated it doesn't make sense. Do not purchase from JP if you need to return anything. Terrible business. With their customer service they should try through cable TV business. Shame on JP.
Bought an advertised OEM Harley windshield from J&P after being assured by their "Tech Services" department that it was Original Equipment. Got the windshield, measured it and determined it was 3" shorter than the original windshield. Called J&P and was told that windshield was returnable as long as it hadn't been installed. Spent the $53.00 it cost to send it back, only to then be told that the chrome strip on the windshield was "rubbed" and the windshield itself had a scratch in it... Likely from all the shipping back and forth, so item was NOT returnable. It appeared back on my porch 1 week later, so now I'm out 231 +53= $284.00 for a windshield that is useless to me.
Don't worry J&P, you'll never get another dime of my hard earned money for any of your "stuff", and as for your 100% Customer Service/satisfaction-it's a flat out lie,
Purchased a defective klock works windshield from JP cycle. The windshield had a rainbow
Effect throughout the entire windshield and spotted up when washed with soap and water.
Had it on the bike for 2 hrs. The windshield was obviously defective. When I sent it back they
Refused the return, indicating it had evidence of damage or wear. The only damage was from
The defective windshield. JP cycle would come up with any excuse not to return a product.
Website showed my bike, parts that fit it, and green also indicating proper fit.
Part did not fit.
They said I have to pay shipping and insurance to return to them.
After several phone calls they agreed to pay "this one time" as if it was my fault.
I emailed a print screen showing how their website was wrong.
Once the item was returned, they did not pay back the shipping of $31 and additionally charged $8 restocking fee.
No one will return my emails, and I am not calling a 5th time as they make me so angry trying to make me feel like the bad guy for trusting their website.
Horrible experience
Update: They refunded the shipping. Just left the restocking fee.
Alot of work in phone calls, emails, and trying to correct their mistake.
Still will never recommend them or utilize their services. And I'm out the $$$ for restocking.
I have been ordering Harley Davidson parts from these guys for about 6 months now. Never received anything but the correct parts and Fast Delivery... i have read some other reviews. My only complaint is its hard to find Discount codes for these guys... I am very Happy with these guys
Horrible experience, lied to, horrible customer service and will not stand behind their products. Will purchase all other items from anywhere else. Never again will I place an order with j&p cycles.
Truly a bad experience. After getting a recommendation on a baffle from their online consultant, baffle ended up not doing anything. Top things off... they won't accept a return because I had to put it in to test. Customer service was never apologetic or sympathetic. Just made excuses.
Fantastic customer service and shipping speed. First time ordering and they lived up to the good reviews. Can't speak for anyone else's experience good or bad, but mine was very very good. I gave the wrong address for my cc and was contacted quickly, but I thought it would delay the delivery & I was disappointed, but to my delight the package arrived far quicker than I had originally expected.
I'm very happy with the packaging and accuracy of the order.
Online customer service chat was convenient, knowledgeable and easy as well, with a follow-up email of the conversation.
First class operation!
Ordered a mini speedometer for my Sportster. Was told it would fit, even ordered the adapter to be on the safe side. Received the parts, didn't fit. They screwed up and I was charged the return shipping plus a 10% restocking fee.
This place has a lot of hard to find items. Be a little cautious of the cheap import items, cause they will bite you in the butt. All in all a great place for antique items if you don't have local hard to find part shops. I shop here on a regular for my Harley! Helpful staff as well.
I shop J&P cycles mostly for yamaha tires when they go on discount. When I found out about this site I stopped buying retail as the markup is more than what J&P has on their tires. I burn through a set every 2 months so this is the most expensive part of cycling for me.
I have ordered motorcycle parts and accessories from jpcycles.com for several years. The website is exceptionally user friendly. A search can be limited by make, model and year of a motorcycle to help avoid order a wrong part. In addition, there is an online technician available by chat to further confirm a part to particular motorcycle. There are shipping discounts available for large orders. My orders are always correct and the merchandise is always of quality. I have never had to make return due to order error or defect of an item. Pricing is very competitive. On average, I save 20-40% when compared to buying from local retailers. Shipments are well packaged and arrive within 5-7 days of making the order.
