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I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you
I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍
J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.
JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up
Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.
I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!
Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.
Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.
Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.
The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.
Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.
They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.
Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page
Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing
J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.
Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.
Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.
Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.
J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.
Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.
Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around
Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items
Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.
I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…
Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.
Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.
The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.
The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.
The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.
I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle
Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker
This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.
I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍
Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.
I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work
Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!
I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.
Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again
I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome
Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.
Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)
I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!
Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...
Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.
Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.
The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.
Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.
Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.
Ordered tires... tires! Not some hard, special doohickey, just tires, site said in stock, ships 1-2 days, on sale 30% off... I took the bait. One tire showed up 4 days later, here it is 9 days later and my order still says " in picking". Been on 4 live chats, one person named Gill just didn't respond to my question of when will the other tire ship. The other three just gave me the same line about warehouse issues and one guy told me my order got sent to another warehouse and would ship tomorrow... that was 3 days ago. Joni just simply said "we cannot tell you when your tire will ship until warehouse assigns it a tracking number" really" It's a tire, not a custom gas tank or some long lead item. If you know your going to have a week plus delay stop advertising 1-2 day in stock shipping, its poor business. First and last purchase from Junk & Publishing cycles. Too many other options out there to put up with businesses that will not answer a simple question!
Ordered an "in stock" item 8 days ago, listed as "pending vendor arrival", with no ETA on shipping, still hasn't shipped. Customer service were not able to provide me with a shipping date (after waiting on hold for nearly an hr on the phone). And my card has been charged for the item. Do NOT use J&P, they will screw up your order. These people are a bunch of incompetent boneheads.
I ordered 1500. 00 worth of parts, waited a month and only got a helmet. They said parts were in Stock, ha! As if. Called and called them, 3 to t days I was told every time. Now I cancelled my order and been waiting 2 weeks for my money. Awful service, never again!
Loyal customers of J&P Cycles,
We continue to make strong progress on receiving our backlogged inventory. We have successfully hired and trained additional personnel to add to our team, they are currently working around the clock to resolve these issues. With all the extra hands on deck and progress we have seen, we are looking forward to accelerating our shipping and receiving of orders. As we continue to address problem orders and blitz shipment of items, we will provide updates in the near future. We sincerely apologize for any inconvenience this has created with your ability to get out and ride. We thank you for your patience.
I am at a complete loss to why, after more than four weeks and 20 attempts to get an answer from the various representatives at J&P Cycles no one has been able to provide a delivery date for the seat which was ordered and paid for on the 28th February 2016.
Probably worse that the lack of delivery date, is the way in which my requests for information or progression status updates have been continually ignored by their so-called customer service representatives.
Its a complete disgrace and if there was a way to penalize or condemn untrustworthy e-commerce websites like J&P Cycles; they should be shut down and forced to stop trading.
I have already asked their company to refund me in full if they are unable to provide the goods paid for. Unsurprisingly, this request, like all those before it have been ignored. They now leave me with no other recourse than to obtain the refund by Paypal, which has been put into motion.
FOR YOUR OWN SANITY - Order from somewhere else. I wish I had.
I have shopped with them for years and it seem that they are having a little trouble at this time from what it was told they have moved there warehouses and are behind on getting out some orders and it may take a few extra days to get my stuff to me but for all the money i have saved using them i can over look a few extra days of waiting yea its a little pain that i have to wait but i will still always buy from them when you call in they have all kinds of people that are willing to help me and willing to answer any question when you ask them
Harley, thank you so much for your support.
Been waitinf for over a month for fork extenders giving the run around wont send them they will take your credit card money don't be a victim they are phony
It's been 2 weeks since I ordered some bars. Customer service will not answer the phone. Live chat is useless No one will come on line. Emailed multiple times. Not one person from this company will answer me. Invoice just shows processing.
J&P is absolutely terrible! I ordered an "In Stock" item over a week ago and my order still says processing. I tried calling customer service and was on hold for over 20 minutes before reaching someone and they told me that their warehouse was backed up. I cancelled my order and found another company to work with. I'll have it in hand this weekend!
I ordered a part from this company after a week I called to follow up on the item I was told the warehouse was behind and that the order would ship Tuesday, I called again on Wednesday and was told they were waiting on the part from the vendor. I canceled the order it has been 3 weeks so far since order was placed. Won't buy from here
Try calling customer service and wait on hold 20 plus minutes trying to find out where my parts are this will be the last time I ever order anything from these guys
Ordered on line, parts were listed in stock. That was about 1 month ago. Never again. Was told after 4 weeks that warehouse was having problems and parts would ship in 4-5 days. That was about 10 days ago. Still no parts.
I placed two orders, both were delivered with half missing. I was made promise after promise and they did not deliver. I continuously tried to cancel my order yet they wouldnt do it. They took so long I went somewhere else and purchased what I needed. I no longer need the parts and just got an email a month after I placed my order reading that my package has shipped. Wiskey Tango Foxtrot! Thanks for nothing J&P I will NEVER buy $#*! from you again.
I ordered tires on the 2nd and said would ship in few days. 9 days later and still have not been shipped. Was told tires are in picking and would be shipped in couple days. This was last week... Stay away from them... Shop some where else..
They are liars. Their website says they ship out next day but they dont. Worst customer service I've ever seen. I hope they go under. No one should ever order from them. I'd rather shoot myself than go back to them.
Trying to be fair with the two star rating.
This is my third experience with this company the first I would rate an A+ though a small order it arrived on time and in good shape but second and third has deteriorated, the second experience my order was shipped improperly as the box was ripped wide open on arrival, the item was too heavy for the box they packed it in but it did arrive on time as stated. And fitment was not exact but workable. The third experience is where things went ridiculously wrong and was the biggest investment into them $600.00) the website said that all items were in stock and would ship the next day as was right on with my last experience's but Two days later when I didn't get an email stating that it shipped I tracked and it said that it was still in process I did an instant chat with a J&P rep and he stated that they opened up a new facility and that they're shipping system was in chaos but they had the problem work out and that my order has been packed and it's ready to be shipped but two days later it still said it was in process so I did another instant chat with a different Rep and she told me the same thing basically and here it is 4 days later and still says it's in process. Do not trust the website and its shipping time frames! Note! The website to this day is still saying that they will ship the items in stock overnight. With no information or explanation at all on delays in their system. This is false advertising in my book, Interesting a company this size gets away with it with a large amount of $$ one could invest in them
The worst online service I have experienced. J&P advertises item shipped in 3 to 5 business days, bs. My order was placed 7 days ago and I have only received one item. I have been lied to more than once by customer service which I found out because another customer rep told me that I was told that to get me off the phone. I have called everyday after the 5th day and its been one bs story after another. $750.00 order, never again. THE WORST!
They don't really have a customer service department. It's actually their customer disservice dept.
I haven't even received my first order from J&P and they've already lied to me about when they would be shipping my "in stock" item - 3 times in the past week alone. They are slow to ship, but they certainly wasted no time processing the charge to my credit card.
There's a saying - "Fool me once, shame on you. Fool me twice, shame on me." I promise I won't make another purchase from them.
The only reason I selected one star is because there isn't a lower rating. If there was, J&P Cycles would certainly qualify for it, hands down.
I've just bought a set of riser bushes from jp cycle, £30 to buy, to get them delivered to me in uk it cost in total, £100! I was not aware that it would cost so much for what is, a very small delivery! £30 part, £45 delivery then £15.69 on the doorstep for vat! Thats almost £100 for a £30 part. NOT ACCEPTABLE!
Used online advise from jp site... bought part,, didn't fit,,, is past return time, I am stuck with it so much for exact fit will never buy from jp again they are just interested in a sale don't believe me? Read the other reviews
My friend and I went to Reno Motorcycle show and Jpcycles stuff told us" get the hell out of the way" to us when we were taking some photos. There was no sign we were not supposed to take photos over there.
The best way to start this post is with an apology. We are very sorry for any issues you may have encountered regarding shipping delays of your orders from our company. It is not acceptable and we have no excuses. We dropped the ball and it is affecting each of you in a negative way.
While an apology is just words, I want to ensure you there are actions being taken to make things right.
First, we have teams working around the clock in our Louisville facility to receive product into inventory that were ordered for the busy season. This includes everyone on our teams with people coming from Iowa to Texas. In changing the location of our warehouse from Anamosa, Iowa to Louisville, Kentucky, we underestimated the impact of these changes and how they would affect our ability to serve you. You might ask why we even started to make such a change - really it was in response to how we could ship products faster from a location that would improve delivery times. Yes, we see the current irony - we are now slower and shipping is taking longer. However, once this initial roll-out is corrected, all of our customers will be pleased with the ability to receive items ordered much faster.
Second, we recognize the importance and value of your time. With this said, we are currently exploring meaningful options that we can provide to our customers who were impacted by these delays.
We are receiving items and shipping items every day. It is slower than planned, but improvements are already being seen. Right now, we are targeting to be back to normal ship times by April 8th. While longer than we would like, we want to be realistic with you.
We are very sorry for this unfortunate slow down and negative experience with J&P Cycles. Our customers are paramount and we want you riding as quickly as possible. Thank you for your patience. We will continue to provide regular updates so that you stay fully informed.
If you would like to check the status of your order, the most up to date information is available on our website. If you wish to call, you may reach us at 1-800-318-4823. Please be patient as we are experiencing heavy call volume.
Humbly,
Zach Parham
General Manager J&P Cycles
Kevin Strawbridge
President