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I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you
I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍
J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.
JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up
Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.
I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!
Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.
Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.
Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.
The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.
Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.
They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.
Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page
Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing
J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.
Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.
Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.
Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.
J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.
Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.
Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around
Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items
Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.
I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…
Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.
Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.
The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.
The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.
The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.
I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle
Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker
This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.
I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍
Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.
I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work
Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!
I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.
Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again
I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome
Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.
Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)
I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!
Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...
Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.
Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.
The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.
Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.
Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.
DO NOT DEAL WITH J&P CYCLES, THEY ARE UNRELIABLE AND DO NOT DELIVER WHAT THEY PROMISE.
On August 9,2016 my husband ordered a Mustang Seat for my bike as a 25th Anniversary gift. He was told they were in stock and it would be delivered in 3-4 days. On 15 Aug 2016, he still had not received it and began checking daily on status. He spoke with many customer service reps and was even told it would be referred to a supervisor but no one ever got in touch with us and the seat was never received. It is now 20 Aug, our anniversary has come and gone and still no seat. After arguing with customer service we find that the seat is actually not in stock and is pending vendor arrival with no known delivery date. Needless to say we cancelled our order.
I would not recommend doing business with J&P cycles. They do not provide current valid information to their customer service department and the CSRS do not listen effectively to get to the bottom of an issue.
Today, 20 Aug, I spent about 15 minutes asking customer service if it is in stock as they told me today. If so, why does the order confirmation say "Pending Vendor Arrival". The CSR finally acknowledged the conflict after I asked that question 3 times. It took us 5 days to and repeatedly asking the same question to get to the bottom of this issue.
DO NOT DEAL WITH J&P CYCLES. THEY CANNOT BE TRUSTED.
I believe they were misleading in hopes that it would arrive from the vendor before the truth of the matter came to light. They cannot be trusted and I would not recommend them to anyone.
I understand the original owners have retired and apparently sold the business. J&P Cycles has lost my business. I ordered and paid for 2 oil change kits more than a month ago... I received 1. Still haven't received the other. Cancelled another order that I placed more than a month ago. The mantra I get is "we've moved to a new warehouse and hired employees who've never worked in a warehouse environment." The supervisor was actually pissed when I asked if they could read. I will never, ever order from this company again. Only gave them 1 star because I had to.
I ordered some luggage from my motorcycle trip that I was taking in two weeks. I was told the order would ship within 1 or 2 days from the factory. When I didn't receive it after 4 or 5 days I began looking at the Order Status and would live chat with Customer Service Reps. The Order Status always said "In Picking". The Customer Service Reps kept telling me it would ship in the next day or so. I finally had to cancel the order and place the order with a competitor. The competitor assured me the luggage will ship today. Keeping my fingers crossed, but will never do business with J&P again!
Larry, I'd like to apologize for the shipping issues you encountered. J&P Cycles continues to make improvements to our new distribution center. We're still working to match up the correct shipping estimates with products. As with any large move, there are growing pains and we're doing anything we can to limit the impact to our customers. All we can ask is for understanding during this transition and rest assured we will make it right.
I ordered tires from JP and 1 arrived, 2 weeks later the other showed up but was the wrong one we didn't order. We went on Amazon, ordered matching tires and they arrived on Sunday the next day. We will never use JP again. Oh we ended up giving the unmatched tires to a MC shop in town.
"I've been waiting 11 days for my bars that were in stock! They still can't find them. 3 calls to useless apologetic phone operators reading from a script. REVZILLA gets all my money from now on! I've received 2 orders in the same time JP haven't even shipped one! Most unprofessional behavior I have ever been involved in. Too bad zero stars is not an option. "
I ordered overnight shipping on instock items 2 days later still in picking. There is a reason why you order overnight shipping. I canceled the order. Customer service makes statements they don't keep. Told them to credit my account and they said we don't take money out till it ships. But there is a hold on my account. Just don't like liars, I will never do business with them again. I should of read the reviews first
Thank You J&P for a quick return of funds to my account... and my parts did arrive within 5 business days as promised and with no other errors. So I must give credit where it's due. I do know that ownership changes are very difficult for new owners as well as management teams and employees. Yours being an exceptionally harder business to transition I'm sure. The best of luck to you all with that endeavor. Lastly, my apologies if I seemed rude with my first review. This apology will not be followed by an excuse. But I will give you 5 stars. Again thank you... Mike
Mike, I'd like to apologize for the issues you've experienced. J&P Cycles is committed to working with you to resolve these issues.
Awful shipping practices, I ordered a sissy bar and it took them 7 days to ship the item. What a joke
Rick, J&P Cycles continues to work through shipping issues related to the relocation of our distribution center. We continue to make strides in improving our shipping times. J&P Cycles appreciates your understanding during our transition.
I am a Canadian customer. This company normally sends out their Canadian orders via UPS... bad idea as UPS charges exorbitant custom brokerage fees. The default shipping service should be the USpostal service as they don't charge custom brokerage fees. Terry, the customer service supervisor is aware of this problem but doesn't see fit to use the postal service as the default shipping method for Canadian customers. When I tried to bring this problem to the attention of the customer service representatives, they couldn't care less. They wouldn't even agree that it was a problem. I have been a loyal customer for over 20 years... no longer. This company is going down the tubes
Jamie,
When placing an order, customers have the option to choose your preferred shipping method, either USPS or UPS. At this time, USPS does have longer delivery times. UPS on avgerage takes 2-4 days to deliver once it ships. USPS on avgerage takes 10-14 days to deliver once it ships. If you have any additional questions or need any help with your order, we'd be more than happy to help.
I ordered over $250 worth of parts in June. I used a gift certificate leaving a balance of about $3 to put on my credit card. A few days later I see that my credit card was charged $437! After a run around from customer service, I got my charge reversed. Then the parts came and the real fun started. One part was wrong so called customer service and shipped it back. They got the part and deducted $7.99 from the return. I called CS again and explained that they shipped me the wrong part and I shouldn't pay the $7.99. They agreed and send they would refund the whole amount. Next thing I know I get a gift card in the mail for the returned part but they deducted the shipping charge. I called CS again and they agreed to refund the shipping cost. 10 days went by and still no refund so I called again. Once again they said they would credit my VISA card. That was last week and I'm still waiting. Will NEVER buy from here again.
Ordered four items in June they received payment from PayPal the same day. All items said were in stock check status after a couple of weeks only one item in stock all others waiting on vendor. Wasted way to much time trying to call an email them total waste. Finally asked to cancel and credit my PayPal account 7/19/16. Now let's see if they do it.
I ordered a large helmet and I recieved a XXL. I returned the item which was easy but did not receive any notification of when they recieved it and when I would expect it to be shipped back with the correct size that I ordered. After contacting them they tell me they recieved it 4 days ago but it can take 3 to 5 days to process returns but he would expedite it for me. So 5 days go by and nothing I didn't even get a tracking number and I didn't even get an apology for their mistake in the first place. So I contact them again and they tell me well because of the holiday... um no I contacted you 5 days before 4th of July and was told this would be expedited and shipped. Oh well no it wasn't, and even after that I didn't get an apology. Then finally 3 days after that I get the helmet and luckily it was the right size! Helmet is great but customer service is no good.
Michelle, We appreciate you choosing J&P Cycles. I'd like to apologize for the customer service experience you went through exchanging your helmet. Due to ongoing issues in our warehouse, receiving and processing returns and exchanges is taking longer. This is also affecting notifications to customers as well as our customer service department.
J&P Cycles is not making excuses for our issues, but rather trying to be as transparent and pro-active as possible. Should there be anything else you need, please don't hesitate in sending us a message.
Thank you again,
Neil Parker
Brand Marketing Manager
Ordered a tire for my Harley, website said 3-5 days. After 5 days I called, they said it would take 11. After 16 days it was not even shipped. I asked for a supervisor, put on hold... no supervisor available. Asked what could they do, they said nothing. So I cancelled order and ordered it thru Amazon. DO NOT ORDER FROM J & P!
Ordered over $300 worth of parts. They charged us TWICE! Once when we ordered, and AGAIN when it shipped (it took over a week to even ship.) After being placed on hold for 20 minutes, finally reached someone to say that I would have to call my bank. I've never had any problems with being charged twice other than through this J&P Cycles. Still have yet to receive our items, and have the other charge credited back (which probably will not happen.) Had to call my bank and tell them to NOT let J&P Cycles withdraw any more money!. BE CAREFUL.
After several calls about a specific handlebar kit, I finally spent a large chunk of money on a new handler bar and extension kit. My bike is a daily driver, so I waited till the night before to dissemble handlebars. Next day kit arrived, and was wrong. It took me days to finally get someone on the phone. Only to be told I was wrong. Took almost an hour on the phone with a tech for them to finally realize they had indeed sent me the wrong kit. After long convo, he assured me they would immediately send out correct kit. A week goes by and no communication about new kit. I call in, and was told " Oh yea, its on back order"! It has been almost 2 months now, and I am still without my money or a new kit, with a bike still sitting in pieces.
I ordered slip on mufflers and a tail light, neither fit, returned them the day after receiving them. A week later I called customer service, they said that they had just received them and would send a credit to my credit card company it would take 3-4 days. Here it is a month later and I find that no credit ever went to my credit card company. I called JP cycles as soon as I got off the phone with my credit card company. Today JP cycles service rep said that they had issued a refund yesterday and it would take another 3-4 days before the refund would get to the credit card company. Its been a month! I will never do business with JP cycles again! Go to Dennis Kirk or Drag Specialties, these guys suck!
Ordered frt tire over 9 days ago (June 15) set on hold for 20 minutes finally got to customer service tried to cancel order but unfortunately they said no couldn't tell me when or if it would ever ship they get your money good luck getting your order will update everyday to see if I ever get it
I returned a part that had rust on it for replacement over a month ago. Because I misplaced my ups tracking # that I downloaded from j p they were of no help finding my return. I was told that it was probably a mess up on ups side. After I found my tracking # it was discovered that my return was accepted and signed for at j p over 3 1/2 weeks earlier. After I talked to a supervisor on a Saturday to let him know my displeasure he assured me that a new part would be pulled and shipped 1st thing Monday morning and that I was guaranteed to receive it by Wednesday. You can guess my disappointment and anger when I received an e-mail Tuesday saying that my part was shipped that day and not on Monday like was promised. Here we are Wednesday and no parts delivered. Another call to j p (at least my 5th or 6th one with 20 minute waits each time) and blah blah blah is all that i'm hearing from the supervisor. Never once was I asked what could be done to make this up to me.my bike has been sitting idle for over a month while our short riding season dwindles away. Thank you so much j p cycle. My advice is to spend your hard earned money elsewhere. I just hope that when I do receive my part that it is o. K. and doesn't need returned.
Like most others whom have dealt with these scam artists I too experienced lies, lack of caring, absolutely NO customer service, hours on hold to talk to a Rep. Only to get a minimum wage employee with an answer sheet. Found out my order was still in "Picking" for 8 days with No answer as to when it might ship. After not getting through to customer service I called to place an order on same item, was told it was In Stock & would ship in 1 business day whereupon I informed them I had already ordered said item and it was still "IN Picking" after 8 days. Woops employee then stated mass orders at this time and they were unable to keep up,,,,,, whoa there trigger... you just told me it would ship in 1 business day.
Worst company i've ever delt with! They get you to pay for next day shipping but wait 10 days or more to ship it. They say it has to go through processing first which takes around 5-10 days! There customer service is a JOKE takes 10 min. On hold if your lucky!
If you return an item you never hear from it or your money again! I talked to customer service and ask if i could cancel my order and get refunded, there answer was that i would have to ship the items back! When i told them that they had never shipped them to me THEY LAUGHED AND HUNG UP ON ME!
Sue, I apologize for the issues you had with your anniversary gift and the experience you had with our customer service. It is not our intention to mislead any of our customers or try and delay the customer's expectation. We continue to work on our new distribution center and order management system so that they reflect the correct information to our website, customer service team, and customers.
I once again sincerely apologize for the issues you encountered and do hope you give us another opportunity.
Neil Parker
Brand Marketing Manger