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I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you
I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍
J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.
JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up
Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.
I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!
Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.
Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.
Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.
The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.
Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.
They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.
Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page
Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing
J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.
Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.
Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.
Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.
J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.
Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.
Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around
Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items
Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.
I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…
Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.
Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.
The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.
The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.
The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.
I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle
Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker
This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.
I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍
Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.
I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work
Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!
I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.
Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again
I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome
Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.
Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)
I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!
Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...
Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.
Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.
The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.
Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.
Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.
Prior to proceeding with checkout, the shipment / delivery information states "Ships within 3-5 days".
This is not true. What it means is "Items usually ship between 3-5 days from leaving our warehouse, it could take up to two weeks to get the product to our warehouse".
So basically "it will ship when it ships". False information being given, be careful.
They said they had pipes on stock. I ordered 2 and then they said they only had one but for me to get the other one they would need more orders. Meaning if no one else orders that same pipe I wouldve never got them! I called they said by the 20th they should have more and I would get it by the 25th when I had ordered on the 3rd! Then they said by the 30th?!?! They should update their website instead of saying in stock... never would I buy again...
I apologize for the issues. Can you please supply the order so I can look into this further. Thank you.
Ordered a V-Twin solo seat kit. Said it would fit my 01 Harley 883 Hugger. The bolts that came with it obviously did not fit. My mistake was not sending it back immediately so I set it on the shelf and said I would tackle it at a later date now it's just over a hundred twenty days and I contacted the helpline who said they're very strict about 120-day policy. Nobody's fault I guess except mine but you would figure when you ordered parts that they sell as a kit and say it fits that it would actually fit your motorcycle. I'm so frustrated I'm out $250 stuck with something I can't use. I wish I would have read the reviews prior to ordering from this company. Will never make that mistake again. While I'm at it never order anything from V-Twin manufacturing as they will not give you any customer service because they only deal with legitimate motorcycle businesses, not legitimate motorcycle customers of their products!
Alex, can you send a message with your order number? While we do have the 120 day policy on the return, I would like to see what I can do to resolve this.
I called their service tech inquiring about fitment of a Primary Stock Derby Cover Gasket for a '16 FLHTK. Was told the James Derby Cover Gasket would fit. I questioned this since it is different looking than the stock gasket. The Tech assured me it would fit. So I ordered it & IT DOES NOT FIT & IS OFF BY A 1/2" in hole location. I called them & told them about this. I also told them they need to update FITMENT IN THEIR CATALOG. I am returning & NO more ordering from these guys!
APPARENTLY THESE CLOWNS CHARGED MY CREDIT CARD FOR $139.00 WITHOUT ME EVER BEING A CUSTOMER. ARE THEY DEALING IN STOLEN CREDIT CARDS NOW? IM IN SO CALI AND HAVE NEVER BOUGHT FROM THEM, BASED ON THE REVIEWS ALONE. NOR DO I OWN A MOTORCYCLE. TURNED INTO FRAUD INVESTIGATION AND LOCAL POLICE DEPT.
John, we apologize if you have received a fraudulent transaction. We do have fraud checks in place but when someones information is stolen and entered the system cannot automatically detect this because people that master these mimic an individuals identity with their information. If you give us a call at (800) 397-4844 we can get you to the correct department to help with fraudulent charges. We understand the frustrations this causes and do everything possible to help prevent and resolve these issues.
A simple tire order turns to a cluster ****. Damage is done I only hope enough people "Read " the reviews and JP goes belly up. Nice!
KB, I apologize for the inconvenience and would like to help with the tire issue. I understand what has been done is done but I would like to resolve if at all possible. Please email me at [email protected] attn. Sitejabber. Please give me your order number or customer number and what has happened so I am able to locate your order and work with you for a resolution. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Ordered a travel bag on 7/19/17. Still in process. 10 days go by Went to live Chat got the "WE are waiting on the Manufacturer to send". Just got off Chat again8/2/17 as soon as I showed displeasure I got the anything else I can help you with. Not to mention the bag is not even available on their sight anymore. I have dealt with J&P for years and NEVER had this happen. Going to Leather Up to get my Bag :)
Robert, I apologize for the frustration we have caused with this order and I would like to help. Please email me your order and or customer number to [email protected] attn. Sitejabber so I can locate your order and help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
For small trinket items they are ok. If it is a larger purchase, watch out. I tried to buy a seat from them, and they say "usually ships in 2-4 days". Been over a month and still no seat. No help from customer service, so cancelled the order. They also tried to charge me twice for the seat, which cost me money to put a hold on the payment. Also charge a card over $500.00 with no authorization to do so. Now waiting for days to get my money back. Extremely dissapointed in JP. Can't trust them either.
Bill, Can you provide the order number for me please? I would like to personally look into your issues.
I have been J&P Cycles customer nearly 15 years with purchase of items for my club and myself over 30kUSD. Now it seems they don't want my orders anymore... I wanted urgently tires for my Steet Glide, placed order and found out that it was cancelled! When asking this from chat I was told it is possible scam and need to place new order via paypal. Doing that just to found out again from their website (no mails nothing to me) that order has been cancelled again. When asking from their super $%# friendly chat, I was told that I have cancelled the order...? Never sent anything there. When sending mail to their customer service (with attachments and explanation) got one line back saying I have cancelled order... I ordered tires from ebay and no more J&P anymore!
Can you please provide the order numbers in a PM so that I may review these orders?
Two different orders, one with spot light that advertise sealed beams and were not, bulb burned out on second ride! J&P said to send it back and they would look at it! Paid $122 bucks and then had to order bulbs because I didn't want to be without them for an upcoming ride! Second order was for a windshield that did not fit as advertised, customer service rep had no idea what he was talking about! It was easier to order a replacement from somewhere else! They had no intention to help in any way! I will take my business elsewhere!
Joe,
I apologize for the customer service issues you encountered with us. Please provide me with order number by PM. I would like to personally look into this issue.
Order black straight pipes, shipping was quick (live in Ontario) came with scratches on ion pipes but would not be visible when i installed then, 2 hours to install on bike, looked good sounded better 5 minute run time and black bubbled of f pipes, contacted JP via email, no response, 3 hour to reinstall my old pipes a few hours trying to contact JP, will be sharing my experience on every websiite and bike meet i attend
Can you please supply the order number? I am not sure if you tried during these hours. We also have our chat team available.
Customer Service & Returns
Monday-Friday: 7 a.m.–9 p.m. CST
Saturday: 7:30 a.m.–5 p.m. CST
Sunday: 8 a.m.–5 p.m. CST
Toll-Free 1-800-318-4823
Technical Support
Monday-Friday: 9 a.m.–8 p.m. CST
Saturday: 9 a.m.–5 p.m. CST
Sunday: 11 a.m.–5 p.m. CST
Toll-Free 1-800-318-4823
International 1-386-603-7070
Important Exhaust Notes:
• Note: With any new exhaust, we recommend changes to carburetor jetting or use of an aftermarket fuel injection control module.
• There is no warranty on exhaust pipes and mufflers with regard to any discoloration. Blueing is caused by tuning characteristics, cam timing, carburetor jetting, overheating, etc. and is not caused by defective manufacturing. No refunds on exhaust pipes once motorcycle is started unless there’s a manufacturer’s defect.
2 and a half weeks for a $#*!ing helmet, are you $#*!ing kidding me, never again I'll go to the manufacturer from now on
James,
Can you please supply an order number? I do apologize for the delay. The delay could be from our manufacturers end as they didn't have stock to send us?
I have been a long time customer and gold club member. I have endured the companies attempted use of drop ship sites tolerated their horrible costly and time consuming mistakes. I recently went into the store to purchase items and attempted to use my gold club card and was told it had just expired 34 days ago and that my points disappear 30 days after expiration.
The clerk could do nothing. The next day I called customer service to see if they could remedy the problem and get my credit back so I could renew my membership. She advised that my points were gone and she would sell me a new membership. At no point was I alerted of the expitation and the renewal date despite them having my email and phone number.
I guess I will no longer be using J&P as they apparently have no concern for the people who keep them in business.
Kathleen,
I do apologize. We do send emails to our customers letting them know membership is about to expire. If you didn't receive it, we may need to verify the email address we have for you on file. Once membership expires, we do not have access to points that were lost.
I ordered a Burly Fairing from them, the site said ships in 2-4 days, 6 days later i called them and asked why i haven't received a confirmation on my shipping, they told me they don't carry that part and the vendor they get them from hasn't received it either, i don't know how many times this changes hands before it gets to me, but 3 times is way to many. They didn't try to save me as a customer, i was polite and told him i ordered this, i was told i would have it by a certain day, that's not going to happen now, what can you do? He said all he can do was apologize. No discount was offered for the inconvenience, gift card or anything, i canceled the order and i will shop else where. Don't sell a product that you don't have and have no idea where to get one. My money and time shouldn't be put on hold while you figure it out.
It would have helped if the "one in" handle bars had been 1'. They 3/100ths over my stock bars. Now my clutch and brake clamps do not close and my switches don't seal. My risers don't fit either.
On May 1st 2017 I ordered a DYNOJET POWER VISION TUNER from Jpcycle. It was posted on the site 5-10 business days! Ok first thought not a stocking company, larger ticket items are ordered when they get an order. (I could do this out of my garage). 12 days later called for update, was told that it would arrive at there warehouse for Monday 15th of May. I called Tuesday giving them a day to receive the product and was told that I would not get the product before the 26th of May. Wait that is 25 days from order, or living in Northern Michigan 1/5 of my season gone waiting on part! I told the CSR that I was told that three of them would have arrived at their warehouse on Monday the 16th. "Oh yes they were but our receiving department is very busy and will not be able to receive them till the 26th!" Dumb excuse, stupid answer and the guy is talking to himself as he is looking it up and says something stock received and shipped. I asked them to cancel the order on the 16th and was told it takes two business days to cancel the order. No its pushing one button on the computer and its done at the speed of light, kind of like you taking the money from my account!.
No I hear rumors that they are having cash flow problems and this is why things are slow and money is not getting back to the account very fast. Companies like this are important to people like myself that live a min of an hour and a half from a dealer or parts company. I ordered the same part on Amazon and received it in two days free shipping. I hope things improve at Jpcycle. I have another open order with them but we will see, could be my last.
I ordered a Siisy bar for my motorcycle on April 7th. I made two inquiries in separate dates on it arrival. Both times the reps said they couldn't supply info because they were have computer problems. After five weeks of waiting I called back and was told the order was on back order. Than I was offered a discount because I was canceling my order. I'll never by from them ever again.
No, just trying to leave a bad review I'm not buying from JP ever again. I have bought from this web site. They are good as long as you don't have a problem. I bought a windshield and it did not come with the hardware, I got a front fender and after I tried to install it bit could not get it to fit right, and of course that my problem. They just don"t care, be very careful when you order because they don't care.
Randy, I apologize for the inconvenience. If we can help at all to get your issues resolved please email us at [email protected] with ATTN SiteJabber. Include your order and or customer number so that we can find all your information and we will do our best to make things right for you. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Ordered floorboards from here. Got them and upon looking at them found out I needed the original stock controls in order for to work. I have jardine foward controls on the bike. So I sent them back. No damage what so ever. Get home today and they're on my porch. Open the box and they said no return because of damage. They hustle throwed everything in the box with nothing to protect the product at all. Called them said once returned back to me I can't get my money back but we can send you a 100.00 gift card. Payed 283.00.
Lee, I apologize for the inconvenience and delay in getting a response to you. If I can help to resolve this please email me at [email protected] with ATTN. SiteJabber. Include your order and or customer number so that I can find all your information and I will do my best to make things right for you. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Received a Memphis Shades windshield and it looked worse than the one I took off my bike after 6 years of riding. Scratches everywhere, dirty, and rattling around in a very. Cheap box and almost no packing. Would never order anything from J&P again.
Kerry, I apologize for the inconvenience and delay in getting a response to you. If I can help to resolve this please email me at [email protected] with ATTN. SiteJabber. Include your order and or customer number so that I can find all your information and I will do my best to make things right for you. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Kevin, We do apologize for the delay. When we quote the time on the website that is what is given to us per the vendor. At times, it could be delayed if there is a delay on the vendors end to ship product to us. If you would like to discuss this further please feel free to email us at [email protected].