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I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you
I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍
J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.
JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up
Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.
I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!
Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.
Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.
Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.
The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.
Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.
They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.
Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page
Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing
J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.
Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.
Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.
Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.
J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.
Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.
Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around
Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items
Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.
I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…
Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.
Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.
The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.
The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.
The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.
I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle
Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker
This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.
I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍
Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.
I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work
Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!
I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.
Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again
I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome
Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.
Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)
I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!
Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...
Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.
Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.
The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.
Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.
Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.
Have used J&P many times & had no complaints. Ordered a set of Michelin Scorchers and received within a day. The only problem is that they were manufactured over 6 years ago, in 2012! Old, dried up rubber tires are not safe to put on a MC! I tried for an hour to contact J&P by phone & could not get thru. Finally reached "Nick" on live chat. Was told "No problem, just return the tires for a full refund." This is a problem because now I must wait for a refund and find NEW tires from a reputable source. In the meantime, J&P can sell the OLD tires to someone else! Nick said they use many warehouses across the country & cannot specify exactly which tire you receive. Just wondering... how many consumers have been injured or killed due to J&P junk parts?!?!
We bought lights for our HD Street Glide. Item description listed our model and they didn't fit. We returned them, with our own shipping label. They refunded the lights and not the shipping. Even after an email to customer service, they chose not to refund our shipping charges. If they need my $8.00 enough to lose a customer over, then so be it. I won't be ordering again from this company.
Bought a set of parellis front and rear for a r6. Tires arrived very fast within 3 days. Took the front tire to the dealer ship to in stall, when on the tire machine the front tire cracked along the bead. After calling JP cycles they sent me a shipping label and told me as soon as I dropped off both tires at ups they would send me my replacents. The very next day around 2pm I didn't see a change online. The woman I spoke with told me the guy I spoke to the previous day did not work there. So after going back and forth I told her I wanted my money back. This was on a Tuesday when I requested my money back. Thursday I call again and they say they have not received the tires yet even though my tracking number showed they got there wednesday. On Friday I finally got someine to acknowledge the tires were in there possession and would get my money back. On Saturday I finally get my money back but only for 1 tire. I call again... this time I'm told because there is damage to the tire they have to send it back to the factory and that could take a "few months" to hear back. Oh and I won't get the rest of the money back until they hear from the factory. So at this point in time I'm pretty sure I'm not getting my 140$ back I spent on the front tire. I will never use JP cycles ever again.
If I could give this company 0 stars I would. I ordered 1500 dollars of products, then went to go pull money out of my account and found that they had charged it twice! They are saying it's a pre authorized charge and will drop off within 5-7 business days.so your telling me I need 3,000 in my account to buy 1500 of product? Then have the nerve to tell me I have to wait for it to drop off?! Horrible customer service! Now I have to do I claim thru my bank and still waiting to be refunded the second charge. If I want to buy 1500 worth of parts, I expect to only be charged 1500! Their policies are absolute garbage!
I wrote a bad review a couple weeks ago over a no return contact, as it turns out they got ahold of me made it really simple and easy to return for exchange my parts, My brother explained to me that J&P cycles supplies and ships all over the world so they are really busy and ya gotta give them time cause they are always slammed because of the millions of bike riders world wide using them.ive tried removing my bad review but can't seem to figure out how so I have flagged it for removal
The worst experience Ive ever had ordering online. Would not ever recommend anyone to order from this company. Ordered a windshield for my bike. Was supposed to be instock and even sent me an email stating it has been shipped. 2 weeks later it is still mia. I leave tomorrow on a 5 day ride without it. I called and canceled it and my GOLD membership. Lmao. That really means a lot.
I ordered a synthetic motorcycle oil kit for Harley Davidson 2018 FREEWHEELER and the first kit I received was 5 quarts of Primary Chaincase oil and 1 chrome filter. I NEEDED TO CHANGE THE OIL IN MY BIKE. SO I WAITED ANOTHER FOUR DAYS... I Received... Two quarts of 20w50 synthetic motorcycle oil and THREE quarts of PRIMARY CHAINCASE oil. The new Milwaukie engines use 5 quarts... And the same oil everywhere else. I will go everywhere on the internet and write a review about this company and how crappy they are...
The jet kit I ordered was supposed to be in stock. It took so long that the MC shop needed to get my bike off their lift. Returned but I had to pay shipping both ways. I'm out $13 with nothing!
Ordered Rainjacket that they said wa in stock and would go out that day to be delivered for a upcoming ride. Label wa created but not shipped as promised. Called next day to cancel then again the day after and both time they said it would be cancelled. Called a third time before it was shipped but again would not stop it and shipped it anyaway the day it was origiginal promenade to be delivered. Was told to have ups redirect it to where Id be on the trip. Seriously. Have phone logs, email and screenshots to back this up. Avoid this company looks the plague. Unethical, untruthful could care less about there customers. Alex
I placed an order for tires; one for my husband and one for myself. The tires arrived to our Canadian home within 4 days, which was awesome. My husband's tire is exactly what I ordered. My tire, however, was a substitute for the one I ordered. While it was a Dunlop Elite 3 tire, it was not the 170/80-15 I specified; it was an MV85B15. They substituted one for the other without checking to see if I'd accept a different tire. When I made them aware of the problem, I was told I could certainly return the tire, but that as an international customer, I'd have to cover the shipping myself. J&P was unwilling to acknowledge their responsibility for the situation. Color me unimpressed.
I got 1/2 of my order after 3 business days. When I checked on the other part it was "in progress". The 1st agent I spoke to said "rules are, ships in 5-7 business days". Now is 5 business days. Still "in progress". 2nd agent says that the part was on back order but is in and she has asked to have the part released. May take 1-2 days to ship and 3-5 business days to get here. That means next week. Asked for an expedite got an apology.
I placed the order and when I check the confirmation that added Rush shipping charges and Aria build my card I called immediately to get that corrected and they said they didn't wasn't certain I could get it corrected in time the next day I got an email that my item is shipped I will never use their services again I suggest finding somewhere else
They sent the wrong part I called them they said they would ship the correct part. And when I get my new printer to print a return label and send the incorrect part back. No email to confirm. Called them next day to confirm. Nothing will get fixed until They receive the part in transit from UPS. This is not the first time this has happened. I'm a Gold club member, I think they should be a little more respectful to there customers. I will send the whole order back and buy from another company. I will not do business with this outfit again! They have cost me money and time, just not worth the hassle.
Ordered monster sucker air cleaner and FP3 programmer and received in about 3 days. Also ordered mufflers at same time spent over $1100 and thousands over the years. They sent wrong air cleaner talked to them they said they would process an exchange and get it out to me. After not seeing it sent 4 days later called they told me then would have to send other one back before they shipped new one. Their policy use to be they would send new item and a return label in box to return wrong item. A tway nailed there item back then a day later get an email saying my new order would be shipped the following day. They charged me an additional $35 and sent it slow as they could a week to receive replacement. Have bought my last parts from them will be buying from Dennis Kirk or Revzilla in the future. Worst customer service ever
I placed an order on 03/08/18 for a jacket and after 5 days of the order being "in process" even though it was paid for, I called and was told they were waiting for the vendor and my jacket will be in by 03/15/18 and will ship by 03/16/18. I was told to check the status on 03/16/18 and if it still said "in process" to call back. I checked on 03/17/18 and of course had to call and was told the jacket was in and will ship early the following week. Well here we are more than 1/2 way through the following week and it's still "in process". Riding season is about to start and I have no jacket. I should have read the reviews first
Their standard reply "apologize for the inconvenience".
I was going to buy their Gold Club package, went through most of it and it came up with, HAD TO HAVE A PHYSICAL ADDRESS TO SHIP PACKAGE, how much room in my PO Box does it take to send a credit card size package?
I have no mail delivery at my house, and I have had a lawn mower delivered to my PO box, the only other company I have ever heard of doing this is Disney and I made one call and they said no problem, BUT NOT J&P BICYCLE PARTS, they wanted me to put in the local post office address and then my PO Box #. Who ever thought out this idea is a complete MORON web site only shows most expensive non related parts. I have gone back to the store, and really looked hard at the quality of their products not that good. Will not buy from them ever again, you do not save that much money, not worth the aggravation. This is not the only forum I will be posting on.
Just ordered a $230 Vacuum fuel valve. They sent me the wrong one. I had to send them pictures to prove that i know my right from left. And that even though i ordered a left they sent me a right. Then sent me an email back saying that i was right and that the correct item is back ordered, "Can you make this work" NO I CANNOT MAKE THIS WORK! OH, did i mention i am currently stationed in SOUTH KOREA. So now i have to ship this back, and hope that i get reimbursed for the shipping and cost of the part. I wouldn't order another part from this company if it were free. They wouldn't even give me the curtsy of a return label to ship it back
Ive ordered so many parts from these guys over the years and constantly get the wrong part, being in australia im sure they ignore all my emails to customer service about sorting it out. They do not respond to anything, what does gold member mean ZIP.
Do not use them they have gone down hill big time, they will say anything to get your money and then send you completely wrong parts. I have so many parts i can't use but no its beyond a joke.
Don't ask their so called technitions for advice on parts as they will treat you like a dumbass and say yes it fits! You ask are you sure? They go, is there anything else we can help you with?
HELLO send the right fx*king parts you smartass, and if someone questions you double check.
$#*! service stay away
Im not going to be able to receive a refund for my express shipping because they were closed this New Years Day apparently they were not last New Years Day and no I have paid 30-40 dollars for a product to travel one and a half hours down to Melbourne Florida not only will it not come the expecting time 3:30 1/2/2018 Tuesday afternoon its coming tomorrow 1/3/2018 which may not seem like a big deal but I paid extra to have it shipped a day ahead of time when it couldnt even be shipped ahead of time! What crooks.
First time buyer, I made an order and Paid for 3 day shipping just to find that part of my order was shipped half missing. So all I got was a Sorry and we'll ship another set. And the killing part is when u need it. And Paid for 3 day shipping and still Gotta wait til next week!
David, we apologize for the inconvenience and frustrations we have caused in this order. I would like to resolve this for you and earn a second chance in earning your future business with J&P Cycles. Please email me your order and or customer number to [email protected] attn. Sitejabber and I will reach out to you directly. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Hi Michael, we apologize for the inconvenience in this order. Please email me your order and or customer number to [email protected] attn. Sitejabber. While holidays do affect shipping times, we would like to see what we can do to restore your confidence in us. Thank you for choosing J&P Cycles, and have a great day on 2 wheels.