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I had to return a starter. The store manager (John) was most helpful. He is a personable guy, friendly, knowledgeable, easy to talk to and he listens to you. I wish all managers were like him. John saved me from cancelling my trip up to Myrtle Beach spring rally. If you have an issue seek out John I'm sure he will help you out. Fantastic job John. Thank you
I like ordering from them because they give you a fitment of your models & makes of motorcycles! And there tech videos are great to watch! So you can do the jobs yourself! 👍
J&P has a great variety of products at reasonable prices but the search engine keeps forgetting which bike you just selected to filter products by. It is annoying as hell.
JP has a good selection and great customer service! My only gripe is that several times, things have sat in the "waiting for shipper pickup" status for an inordinate amount of time. Which is frustrating when RPM members says 2 day shipping. But their customer service makes up
Had a question on Clutch Plates for my 2008 Road King. Utilized the 'chat' - sharp young lady (?) was very helpful and conscientious. Shipping was quick. Haven't installed parts yet, but expect top quality from past experience.
I received the windshield pouches for a birthday gift. It was easy to install and looks great! I only wish they were held close by velcro... the latch MAY be an issue at 70 mph... we will see!
Super happy with communication, quality of product and price. Thank everyone at J&P Cycle for the service. Looking forward to be doing more business in the near future.
Bought open box Custom Dynamics Shark Demon headlamps. Missing installation hardware when received. Looked like tape on box may have failed in transit. J&P customer service was great to work with and corrected problem to my satisfaction.
Ordered a voltage regulator verified fit. But it was taller and the mounting holes were way off. I get a lot of parts from j and p, only second time I've had an issue so doing ok.
The inspections sticker plate that I bought was priced about where other places were. It arrived to me in the proper time frame. I've never had any real issues with J&P.
Searched online for a front tire. After numerous other sites suggested alternate sizes or showed my size as unavailable, I found J&P had it in stock at a great price.
They are always freaking professional getting my orders out right away keeping me updated through email and tracking numbers. Always ready to lend a hand with the customer service department should need ever arise. I give the company five stars.
Picked the product purchase it and waited on shipping. Shipped quicker than anticipated. Arrived a day before expected arrival date on J&P tracking page
Grips came quickly, although I did have to modify the left one because it was too long. Apparently older (1989)Electra Glides took a slightly shorter grip as they don't go under the switch housing
J&P Cycles web site is easy to navigate. I purchased a K&N air filter for my 2025 Indian Pursuit. It shipped very quickly, the price was great too. I highly recommend J&P cycles, no matter what brand of motorcycle you ride.
Headlight housing was in excellent condition, and was received within days after placing the order. I am very happy with J&P Cycles, and have tried to purchase additional parts that they did not sell.
Ordered a new pair of handlebar grips for my 98 Electra Glide. They were reasonably priced and shipped quickly. Really like them now that they are installed.
Ordered exhaust for Harley Davidson and received email 7 hrs later that it had been processed and picked up by the carrier. Item was on my porch 3 days later, A day earlier than expected! It sure is nice to see an established name in the business adapting to online sales with quick efficient service.
J&P Cycles is my favorite site to buy motorcycle parts. They always have what I need and they ship items quickly. Prices are consistent with, or better than, other similar sites.
Right part at a good price. Cheaper than all the other sites. Quick service and a long time customer... back when I used to order from the old school paper catalog that you sent out free.
Ordered upgrades for 94 Springer and 07 Road King. Winters in Alaska are long and dark, this will help pass the time until riding season comes back around
Very pleased with service. However one problem is the flat rate of $60 for shipping to New Zealand as this makes it prohibitively expensive to order small items
Setting up my bike on the website gave me exactly what I needed. Gets everything that works correct the first time. Just click, add to cart and go. Shipping was quick. Had both tires within 2 days.
I'm receiving emails with promises of 10% off and have more trouble applying than worth it. You can't get a live person and the chat is a joke. If waiting until morning (usually forget if weekends) purchase not made or made simply paying premium price. J&P has many great products however, cost more than other options. Many purchases my wife would say so when want to talk about unhappy customer satisfaction, it's best to just lump it…
Easy and convenient website to navigate. Able find what pretty much any basic part or accessory that I want for my bike and they're actually in stock. Shipped out the next morning. Delivery took a little longer than expected but that was the post offices fault.
Service, ease of web site use, ordering logistics, all perfect. Worked as they should. I've bought hundreds of items over the years from J&P and I just felt the price was very excessive for hardware to hang saddlebags.
The lowering kit was exactly as described! Worked perfect and took about 20 minutes to install! Completely changed the ride of my bike! Very happy customer.
The 4.5 fit right in on passing lamps after loosening the rings 2001-0370. The 7" had to be bent slightly, trim bolt removed, and light bar dropped 2001-0368. Took a little patience but they look great.
The dip stick with temp gauge that was previously installed kept popping up and oil spewing out while riding. The nes replacement from J&P fit like glove. No more oil everywhere. Very satisfied.
I received my order in a timely manner, I did fallow all directions. Fit my 2014 Harley road king, installed it works great, looks fabulous. I would recommend this product to any one looking for style. Thank you J&P cycle
Can't thank you enough for the replacement on my rear tire. Your Rep that helped me choose the correct tire should be compensated. Not sure who it was but u can find out and give him credit since I did reorder another tire. Was due to him. Thanks again for a wonderful experience! William Baker
This thing is hard as shh! Long distance? I don't think so. Not JP fault, just not what was advertised as soft gel filled inserts. Plan on returning it for something better (softer). Haven't called them yet, but plan to.
I ordered this item and received it within a few days! Outstanding response to the customers needs, fast shipping and just a great trusted source for your motorcycle parts. I've been doing business with J&P Cycle for decades, haven't had a problem in all those years.
I wish the shipping could be a little faster, but J&P still rocks. I can almost always find a part that will work on my bucket of bolts. Thanks for sticking around guys!
Changed out stock Harley speakers with the Kenwood speaker and amp system it is surprisingly loud and really clear even at full volume. Was an easy install due to the plug and play design. I'm very happy and satisfied. I recommend this product if you're not looking to spend a ton of money. All wiring and hardware is included. 🙂👍
Good buying experience. From scanning the site, ordering and receiving the part was without any trouble. Prices are in same range as other sellers but I found J&P quicker on the delivery process.
I have been purchasing motorcycle part from J&P for years now, and always seem to either find exactly what I need, or get help finding the parts. Keep up the good work
Ordered handlebar grips not exactly sure what I needed. I only knew which ones I wanted. They fit perfectly. Quick install easy to read instructions and my delivery arrived in 2 days!
I ordered two big twin mini fuel filters for a 91 hd sportster. They're far too large, and it will cost more to return ship than I originally paid for shipping.
Was told your jp cycle t-shirt ran a little small so I ordered xxl way to big can't even wear it should have ordered my regular size xl guess ill give it away way to big for me to wear. But on other hand the tranny an primary oils worked out fine bike seems to like em will start buying them again
I ordered a shifter peg, but it was it did not work for my application, I reached out to your company, and they sent me the correct at no charge. Awesome
Ordered product. All is what I orders. Delivery changed twice. Longer delivery date each time. But I still do and will shop cause j&p has the products or can get them.
Ness oil gauge works and looks great. Braided line so much better than plastic hose. I mounted it different place did not like the line going across the engine (see pics)
I found the tires I needed in stock! They're an odd combination of sizes (15" front and 14" rear) but received both within a few days, as well as corresponding tubes and rim liners. Plus, free stickers! Yippee!
Excellent purchase, great communication throughout the transaction... pleasure to do business with this company will highly recommend J&P Cycles to my friends...
Order process was smooth, kit was missing the inner cam bearings. J&P sent replacements within 3 days. I would like to see an itemized parts list in the description to avoid any mistakes. Overall a great experience.
Used the size chart, gloves were too small. Ordered another pair and they came 3 days after estimated day. Still don't really like the fit but easier to try breaking them in than paying to return them.
The seat arrived in good condition however we discovered it would not fit my bike and had to return it. J&P Customer service were great, will definitely use J&P again.
Wrong parts. The flat covers are for a touring turn signal. They are much bigger. Not worth the hassle of returning them. I'll just eat it like I always do.
Very happy with the speed of shipping. Parts appear to be good quality. I have not had a chance to ride the bike yet because we've been buried in snow.
Hi so I orded brake & clutch leavers & air filter for my 07 883 Harley-Davidson sportster total amount $138 to my door thay empted my bank account them said Nar we never took any money so I went to the bank and the bank go's you have 11 cents in your account just dead set rats don't use them thay will $#*! you over
I ordered a Dunlop 4 series tire and called a few minutes later to change to a Dunlop 3 series. Less than 15 minutes after I placed initial order. Amy the customer service so called supervisor said they couldn't change the order after 15 minutes, well she kept me on hold and on phone for 10 minutes and I did in fact called within that time frame. I called on a Saturday morning and found out tire wasn't shipping till Monday. They lost a sale and a customer. Ridiculous that order couldn't be changed from a Dunlop 4 series to a Dunlop 3 series. Buy elsewhere Amazon, eBay, Bike Bandit or any other vendor. Very unprofessional customer service
David, we sent you a private message. Can you please get back with us so we can identify your order information and help get the answer you are looking for?
I ordered a HCI 105 polo style half helmet on 2 MAY 2019 and did not get no email confirmation or and updates as to where my package was. So after 6 Business days of not receiving my package I decided to give them a call and see what the deal was. After talking to their head supervisor named Amy she told me that the website states "package usually takes 2 to 4 business days to ship" in which I told her six business days has already passed. She also stated that they were not sure when they would receive the package from the vendor but when they did she would do overnight shipping. So in other words if I get my package it would probably be well over 12 business days and that's where the misleading and false advertisement come into play. The problem I have is them lying to customers about their ship time making people think they will get the package within 2 to 4 business days when in reality they do not even have the product to ship out and are unsure as to when they will even get the product from the vendor since they do not have it in stock. If you do not have an item in stock, at least state it some where on your website where people can see and know that it might take a month for them to get their package. I will never order a single item from this company ever again and will tell every one of my friends and never order product from here unless they want to wait two weeks to a month to get their product.
Patrick, we sent you a private message. Can you please get back with us so we can identify your order information and help get the answer you are looking for?
I need to purchase you pistons for my bike. I went to jp cycle website, found the Pistons I needed and purchased. According to the website and marketed them as the set buy the title of the part as being "replacement Pistons with an s" and the picture showing Pistons side by side. When placing the order it asked me for quantity because of the picture and the description I assumed that it was buying the set so I put in quantity of one. When my order arrived there was only one piston in the Box. It pissed me off because I could have gone somewhere else and purchased the set for $10 more. When I called customer service basically they told me too bad. Last time I'm shopping with them
Still holding my money hostage for a gold card purchased over a week ago. To date no money and no card. 90.00 for a gold card I'd just like to get my money back now iam not sure I trust this place anymore... wait I did get the 3.99 seat bolt, this is ridiculous.
It was my first time ordering from this place. I order a rear and front tire plus added 69 bucks for next day delivery and after a week of not showing up I called them to complain. They stated that due to me being a first time ordering and because my purchase was 420 bucks the flagged my purchase until I called them. They stated they do this all the time to prevent theft. I wonder how they get repeated customers if the very first time someone orders they $#*! them around and hold their money hostage.
$40 to join their "Gold Club" on the promise of $15 off your next order
Of $50+... What they don't tell you upfront is that any brand of
Interest (see jpcycles.com/promotion-e) is excluded from this so-called "promotion". You find out only during the check-out process.
I detest their practices, their prices are high, and I feel cheated out of $40. Never again
I purchased an avon tire for 140.00 in march of 18. March of 19 (a few weeks ago) I noticed horrible deep cracks all along both sidewalls when getting my bike ready for spring. I put less than 3500 miles on it. Emailed J&P pics and they said since its been a year they cant really do anything without an avon rep giving the ok. I called the avon dealer THEY referred me to and the avon dealer had no idea why J&P would have sent me their way, and explained they are a wholesaler and don't do installs, this ciuldnt diagnose my tire anyway. Ling story short, J&P doesn stand behind their products, gave me the runaround, and I'm out 140.00. Just bought a shinko super classic from amazon for 69.00 and free shipping. Never again J&P.
Ordered online, didn't get an emailed Receipt like the confirmation said, called in to explain I'd like receipt, they sent me a new receipt, new order number, AND CHARGED ME FOR THE ORDER TWICE AND ARE REFUSING TO REFUND!
You might as well go with Amazon these days. At least then you'll get your parts on time. I placed an order on Mar 7th. Most of my order was processed timely, but I never got confirmation of shipment for my cams. 6 days later chatted with their customer service'. Got BS answers... about an hour later I got an email saying my order shipped. The charge for that order just hit my bank tonight. A week to process an order that is in stock... sorry excuse for a business. Go elsewhere for your motorcycle parts.
I ordered 1 part for a motorcycle, paid with a bank card, was told that it would be 4 to 6 days when I will receive it. I was also told that I would get an emailed confirmation and receipt. 2 days later, I never received a confirmation. I called and spoke with them, I was told that it takes up to 4 days for credit card to be verified before the item will be shipped. I am angry now but keep my composure. The person I spoke to could not explain why it takes so long. I was asked for the last 4 digits on the card and exp. Date for verification. I gave him the info and he said ok we will get this out today for you. I asked if I will get confirmation was told yes within an hour. The next day, still no confirmation, I called them and asked to speak to a Manager. I asked why is it taking so long to get a part that you had in stock? He took my info and placed me on hold. He came back and said we had shipped your item a few hours a go. I asked him why I didn't get a receipt or confirmation, he blamed it on his system. The guy showed no sign of remorse, just told me I will be receiving it in a few days. He gave me a tracking number, when I tracked it after the phone call, It stated that the label was created not yet en route. First time using these guys and last time.
I ordered a cam cover for my 2000 Softail Standard. The part I ordered is shown to fit my bike. When I got it, it was printed clearly on the box, that it was for a 2001-2012. JP Cycle said it was a mistake by their web people. They should have corrected it years ago. Shop somewhere else. These clowns are incompetent
Did not ship o rings for air cleaner said it would be a week till i get them i paid good money for this product service is crap sent email regarding order before it ships never herd a thang from these idiots
Try to return items I purchased because it was too tight I was going to be charged a fee for the return
I ordered parts Jan 22nd expecting it to ship 23rd, but was informed the parts have to be sent to the warehouse prior to being shipped by plane. I became impatient and kept checking if the parts changed from processing status to shipped status but nothing changed. I kept in contact with their customer service through chat through updates (how I found out the parts had to go to the warehouse first), and I was getting different time frames on when the item would arrive. I started to feel unsettled, until I noticed it did change to shipped on Jan 28th and my item arrived with all items as advertised on the 31st of Jan. I would say J&P Cycles is perfect for the motorcycle enthusiast, but please know that patience will be needed if living outside the main part of the United States (i. E. Alaska, Hawaii, or any other plane requiring shipments). Also side note, J&P cycles will let you know that they had to cancel part of your order if certain things like chemicals could not be shipped, but they will still honor the rest of the order.
I have spent many thousands with this company over about 20 orders.
They NEVER have supplied good service.
They show items in stock but they are not.
Then they hold your order till they purchase them.
Products are good.
Service is REALLY BAD.
I am looking for another supplier.
I ordered parts and I paid for one day air and I get it 4 days later I would never buy nothing from them again
Ceci est très utile pour moi car j'ai essayé de trouver certaines parties mais je ne pouvais obtenir aucune partie. Mais je suis allé ici, j'ai trouvé ces parties.
I was billed twice, the first customer service person I spoke with over the live chat just said there records didn't show a double charge and there was nothing else she could do about it. So I called the phone number and spoke to a guy who said that the second bill would be removed after the item ships out... Wtf? That makes 0 sense. No other website I've ordered parts or anything from has ever billed me twice until the items ship out. So if you absolutely insist on ordering something from them, make sure you have double however much you want to spend. Or your account will go negative and you'll get fees from you bank. Seriously seems like something shady af going on with this company.
The customer service and tech departments are a waste of time. They do not stand buy the things they sell and not willing to help or solve problems to help customers. I leaned the hard way and should have read the reviews before I purchased from this company.
Aaron, we sent you a private message. Can you please get back with us so we can identify your order information and help get the answer you are looking for?