JoyfolieReviews 165

I paid for 2 day shipping. My item was delivered 5 days later. CS says processing time is not included in shipping times and can be up to 5 days. No one pays for two day shipping thinking they'll get it 7 days later.

This dress is exactly as pictured on the website. The quality is spot on. I cant wait for my 10 year old daughter to wear this.

According to their chart I'm M. I'm 5.5', 130 lb. ordered dress M size and it's big. The quality of the fabric is very cheap. I will be returning. I wish I read all these reviews before purchasing. They moderate all negative reviews on their website. Now I will get only credit and have to purchase something again.

I was hesitant to shop at Joyfolie because there are TONS of bad reviews out there, but most of them pertain to their understandably unpopular return policy so I decided to order one outfit on sale instead of placing a large order to begin with, knowing that I would end up with store credit if it didn't work out. The package arrived four days after ordering, which was great, and the outfit (a matching burgundy skirt and top) in terms of quality AND fit definitely exceeded expectations. I got an XL (I'm 5'10) and the items fit like a dream (and the maxi skirt is long enough for me which is a BIG DEAL) and seem to match the measurements listed on the website. I've ordered a lot of clothes online lately and sizing is always sketchy and fit is almost always subjective so I've had to return a lot of items. It's very nice to find a website that fits my figure without me having to spend a bunch of time altering items to make them fit. I'm very happy with my purchase and would definitely order from them again.

I have been shopping with joyfolie for going on two years now and when I first started shopping with them, the quality was FANTASTIC, the styles were cute, and the sales made the clothing affordable. In the past year I have noticed a decline the quality of the items. I have received multiple deflective items, which the fashion consultants have always been super helpful with. However, it is SO frustrating to have this continue to happen. I am constantly told that this never happens... but it has happened to me a significant amount. I will admit I order A LOT from them. Maybe it is due to the amount of items that I purchase? The thing that also is a bummer is they give you store credit. You can never just get a refund for anything. I understand the reasoning behind that... but at what point is their accountability for what is going on? It also takes 7-10 days to receive your credit. Which seems EXCESSIVE. I recently was offered a credit, but could not use it on a $500+ order. I received the credit literally the next day. Will the adjust the balance on my order? Absolutely not. I know the staff is small and they want to give off the boutique vibe, which i LOVE. I love that it is a group of women, which was the major appeal to me, however, I don't feel like the customers carry any value with the company. I hope as they continue on (which i absolutely hope they do) that some of these policies change and exceptions are made when they need to be. The styles are very cute and the idea behind the company is great. Just some kinks that still need to be worked out, along with better quality control of items.

I am new to the joyfolie family and have only purchased 2 items so far. I had to send an item back due to a sizing issue. The items themselves are fantastic quality and so unique. Upon trying to return the item, I came across a few issues (my end of things) and they were happy to respond and help me figure out the best way to accommodate me. When I shop online this is the kind of service I look for... especially when I am trying out a new shop! I will definitely be giving my business to them in the future!

At a friends recommendation, placed an order 1/2/2021. As a first time customer, struggled to decide on a few items between all of the adorable stuff to test the quality and fit. Narrowed it down to three dresses my daughter.

Eleven days later, get an email saying "we're sorry, but we oversold everything and can't find ANYTHING comparable in size 7 across our entire shop". We'll refund you're money in 7 - 10 days. As a gift, here is a coupon for $20 off $50 that you have to use within 90 days.

As a first time customer, I find that embarrassing and insulting. If you couldn't find ANYTHING comparable in the size I ordered, why in the world would that be a "gift". Oh, and that "gift" can't be used on anything that is on sale or discounted.

The every day sales/coupons end up being a better deal than this "gift".

After reading the reviews here, I'd say I may have lucked out on getting a (full) refund rather than store credit.

I ordered earrings & two belts one with rhinestones. The rhinestone one was missing one large rhinestone on arrival. I sent an email to the company and they quickly sent out a replacement. Madeline Anne gave great customer service and this is the kind of interaction that makes me happy to recommend this site to others.

I received the loveliest email regarding a dress being out of stock. They gave me a couple of options based on the choice I had made. I purchased one of them and not only did they give me free expedited service but also applied a new discount that had happened since my new order. Love these people. Unfortunately the Dress that came was much too small in the upper arms, so it has to go back. Hope my new order to replace with another dress comes before Christmas.

I recently bought a dress that was over $100.00 for my daughter and they sent me a size 14 instead of a size 10 that is clearly stated on my receipt. They asked me to send pictures of the packaging, the dress and the tag? Why? You wronged me? But I sent the pictures anyways and now I can't get a response from anyone. It's been a week and nobody will respond to my emails as it's the only way to communicate with them. Very disappointed and will never shop here again. They lost a loyal customer!

I ordered clothes for my daughter from JoyFolie for the first time and it will be my last. While the styles are absolutely adorable the quality is lacking even for the sale price. I ordered 2 sets of PJs which were see through when held up to the light with 2 layers of material. (Not appropriate for a 12 year old.)
The robe is super cute but for the price I expected it to be velvety soft which it is not, it's not rough per se it's not soft either, It's meh.
I will not be returning these items because I do not want a store credit (bought everything on sale) and don't want to have to pay shipping cost for return. I failed to read the return policy.
I will still give these items to my daughter for a Christmas gift and she will love them... I just feel they are way overpriced for the quality. I don't mind paying for a good quality item just not a premium for sub par materials.

I will never order from Joyfolie EVER AGAIN! I ordered three dresses. Although they did look nice, two out of three dresses fit very weird in the bust area... The third one it's very pretty but it was damaged (Even though it was damaged I was going to take it somewhere to be fixed) Got in touch with someone from Joyfolie as to how to go about sending two out of the three dresses back... Let me tell you... They make it almost impossible! (I think they make it impossible so the people just keep their product and not send it back!) Each item has to be placed in each individual plastic package in which they came in, and they have to be placed in the plastic bag in which Joyfolie sent them to you in (hopefully When you opened your merchandise you didn't rip the plastic bag that they mailed your merchandise in) (even though those plastic bags are not really made to be used again) OK. If all that is not a problem (luckily I saved everything that my things were Sent in) Well... If any of your merchandise was on sale they will only give you credit and you have to pay for your own shipping back! Needless to say it's not even worth it to send it back, and I don't want any of their credit because I won't be purchasing anything from them EVER AGAIN!

I have ordered from Joyfolie several times and have never had a sizing issue until recently. Ordered according to what sizing chart said, size 8, and when I recoeved them they were too small in the waist and chest area but length was perfect. Emailed and was informed I had to pay shipping both ways to exchange for larger size. When I received larger size 10 fit the same as 8 only length was a little too long. 4 dresses! Emailed again and was told customer is responsible for ordering by size chart. Which I did So why does an 8 and 10 fit the same in these high low dresses? Also I have had several issues with shoes, bows and blinds falling off 1st time worn etc... Joyfolie is definitely compromising their quality

My husband ordered a ton of cute dresses for me for my birthday - all of which were size M and extremely large. I ended up having to return it because y'all have this bogus non return policy. He was asked to even have the bag it came in. Who keeps the bag after you open it? Anyways, I returned it for store credit and went to choose some other things. EVERYTHING I wanted was out of stock. I decided on a few shirts and a dress in a size S considering the M was way too large. Got my order and lo and behold, the S is ridiculously small. I am so disappointed with this company. Everything looks super cute online, but this stuff is cheap fabrics made in China. At first, I was so excited to tell everyone about Joyfolie because the clothes were so cute and now I just hate everything I've purchased from you guys. Nothing fits, fabric is thin and cheap and not as described online, and customer service is lacking. Worst experience I've had shopping online for clothes.

Superb customer service! I ordered a dress it arrived 5 days later, or was to big so I emailed them, got an immediate response with direction on how to exchange for a smaller size. My new order was processed and shipped promptly the whole time this company always remained in contact with me. I will definitely be shopping with this company again. And the quality of the dress was far better than I expected. Thank you Joyfolie for being so pleasant..