JewelryRoomReviews 288

Invoice ******* NOT received / Invoice ******* 1 of 2 items NOT received. First it was very very difficult to get someone to reply to inquiries and requests for help and now I see they are being "returned to sender" These were ordered 01/19/2026 & 01/16/2026 TODAY IS 03/16/2026. I need a FULL refund for these orders including the postage and Buyer's Auction Fees for each order. PLEASE HELP.

I have been contacting Jewelry room for a long time, and no help. Too many missing items and no help at all. Some items say shipped and not received and hard to contact a representative for help

I was only looking for loose gems. Site is perfect for this and if you want finished products at more then fair prices this is also great place.

Shipping took at least a month to process, has gotten better. Items purchased not received, sent multiple emails. They use to respond, now they ignore emails.

Fake diamonds I was told to go to temu to get the same thing. Disappointed with the loss of the item and the time it took to arrive. The chain is so fine not what it looked like online.

I'm disappointed at how long it has taken for my items to arrive, which I'm still waiting for the goods on 2 separate invoices. The excuse that items will take 6 weeks because they are at another store is not good enough. If the stock isn't available then the items shouldn't be sold at auction. After all the money I've spent at jewellery room, I expect better.

Love looking! Always end up buying! Just shipping takes so long!

I am sharing my experience to help other customers make an informed decision.
JewelryRoom posts a large number of jewelry items every day, but many of them are not actually in stock. After long efforts last summer I finally received a refund, and the company claimed they improved their shipping process. Unfortunately, nothing changed.
From multiple paid orders they only ship the first one, and the rest simply never arrive. They do not respond to emails for months, and communication is practically impossible.
Link, the company that is supposed to protect customers' money, has also been completely ineffective. They only delay the process without providing real help
I placed three orders in November, each containing two gold items (six pieces total). Although the system marked them as "shipped," none of these items were ever delivered, and one order was never shipped at all. I received no tracking numbers and no updates from the company.
I tried contacting JewelryRoom through every available channel, but received no meaningful response for months, which made the situation even more concerning.

Won a total of four auctions, invoices paid on date received, which were spread from 11/03/2025 thru 11/29/2025. Paid for express shipping as one item was to be a surprise anniversary gift for my wife.
As of 02/03/2026, two invoices remain unfilled, with either a BS tracking number or no information provided. Contacting Customer Service is a waist of time. Outward appearance, it looks like they give
A crap and are concerned. Hell no you will be chasing that rabbit till your fingers fall off. I only received partial fulfillment of my invoices due to informing customer service that I have now take up a new cause! Spreading the word to avoid this fall from grace, crappy, waist of time, space and energy fake jewelry auction site. Let the $#*!ERY CONTINUE!

Out of nine items that I purchased, one has arrived. The other eight have been listed as still shipping for over a month. And I've gotten no response about why that is from the company.

It has been months and many pieces of jewelry have not arrived. Ed has not responded to the issues once given a list of what's missing

Misled on size, misled on quality. Did not answer phone calls or emails

It is a major issue when it comes to receiving what I purchase. Even this latest order has no information after a week! The purchase is fine but the demand for instant payment now vs delivery is laughable!

The oictures were very deceiving. The product did not look like the picture as it showed a pairbof esrrings and a gold chain, but what i got was so dainty I can't wear them at all. It took SO LONG to receive that I not only couldn't give them when I wanted to (Christmas) but I actually thought I had been scammed and gave up on receiving anything at all. Emailed several times and reply took days. Horrible customer service. Will not be doing the same thing again.

I paid for an auction that I won. I did not receive my order. When I contacted the company via email with proof of purchase, no one replied to me, and I am out of pocket for an auction that I paid for!
WHERE THE $#*! IS MY ORDER?

Cheap hollow necklaces which stated they were solid. No such thing as diamond mossanite, they are 2 different things and prices. Unable to get a return certificate and get my money back.

I beleived the bracelet to be much bigger. Very disappointed and really feel it was not worth what I paid for it

I ordered 3 rings, 2 of them came. 1 came quick, 1 came a month later and the last one STILL hasnt arrived or even shipped. I won the 3rd ring on Nov 18 and still to this day it hasnt shipped and after repeated emails to contact someone, still no one responded. Horrible customer service. Send me my ring!

I never received the jewellery I paid for, have emailed with no response. My stupidity for thinking it was real I suppose.

I am very pleased with my experience with the JewelryRoom. I have had some hiccups along the way but Ed sorted it out to my satisfaction.