On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JewelryRoom Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Many customers appreciate the quality and appearance of the jewelry, often finding it to be a good value compared to retail prices. However, significant complaints center around shipping delays, poor communication, and issues with incorrect or missing items. Customers frequently express frustration over the lack of timely responses from customer service, which exacerbates their dissatisfaction. Overall, while the product quality seems to meet expectations for a majority, the company's customer service and fulfillment processes require substantial improvement to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have a strong feeling that you forgot the send it to me until I emailed you. And I am not happy about it.
The necklace I bought looked beautiful, but after wearing it about a week the stone (pear) fell off 😔
My experience has been terrible and a refusal of the platform to take responsibility for products not delivered by their service
A little confusing at the start but once I got it, it was a little easier. Needs to be more streamlined and mire communication.
I ordered earrings a few weeks ago and still haven't gotten them.
PHOTOS ARE MAGNIFIED TO LOOK SOMETHING AMAZING, ACTUALLY THEY'RE NOT. I BELIEVE THIS ONLINE AUCTION IS A BIT FRAUDULENT.
YOU CAN WIN A PIECE IF THEY DON'T LIKE THE PRICE THEY PUT THE ITEM BACK UP WITH YOUR CODE NAME ON ( AMAZING)
DO NOT REPLY TO EMAILS
BE CAREFUL
Very disappointed!
I have 2 items that I have WON, take your Money NO correspondence you send a email returned back in 24 hours basically doesn't exist
I unable to get in touch with anyone ( starting to think it might be bit of a scam hopefully not)
Just be mindful
Not good I have been waiting on things o ordered beginning of last month
I have bid on several items at the JewelryRoom auctions. Each shipment takes a long time due to shipping overseas, but it's totally worth it. While the estimated pricing for the actual worth of the items is overstated, I haven't been let down once by the quality or appearance of the jewelry purchased, and from my research, I have paid considerably less than the actual retail price.
Nightmare of an experience from delivery to the product itself, not what I thought I was buying
Customer changed his delivery address midway through the transaction that is different from his billing address. The ring itself 100% is of great quality and good solid gold weight. Please show photo of it to be fair.
Still waiting on items to arrive items have been paid for several weeks ago
It's a brezze
Communication is always spot on
Problems are always sorted
I bid on and purchased three necklaces...18KT and they are so TINY! I am afraid they will break the first time they are worn. I purchased these chains for my granddaughters that have just graduated from high school, but I will not be giving the necklaces to them...I also purchased a 18KT gold barrel pendent and it is so small you would put it on a baby...all the jewelry I received look like small children's jewelry! I suggest you be careful about bidding on the jewelry that is advertised on JewelRoom...the pictures they put on there does not represent the actual size! I won bids on the three necklaces and pendent within a two-three day auction...that meant I received them very closely together. If I had just bid on one and waited to receive it...I guarantee I WOULD NEVER HAD BID ON THE OTHER ONES!
Thank you for your feeback. The size and weight of the chains were as advertised. Customer paid really low price for each chain under $60 and it is solid 18kt gold and was shipped promptly. We offer 15 day return policy if you are not satisfied. Will contact customer if she still wants a refund as she as not contacted us.
I'm looking for a package that I need by June 6. It has not shipped, yet other orders placed after this order have shipped and have been received.
The PJR is very DECEPTIVE. Whether you say it is not related to the value of the item or not - t is assumed it has some relationship to the item - or why put it there. If it is used by you as a come-on at shows - then it is out and out FRAUD and DECEPTIVE. You need to put a REAL RANGE OF THE ITEM VALUE, as well as a search for what similar items may have sold for in the past. Without that information, I will NOT BE BACK.
Seemed to win even though not top bid? Items are becoming poor quality, break very easily.
Last few items I've bid on, received email stating "I've been out-bid" only to received another email stating I've won when auction is finished? Also email address on correspondence looking very suspect.
Every item that I have purchased from jewelryroom.com has been fantastic
I have purchased items twice on jewelryroom.com and every time I think about buying jewellery for my wife, that's the place where I'm going to be going. She is overwhelmed with the quality, the look, and the prestige of wearing such fine quality jewelry.
I purchased earrings and they were shipped promptly.
I made an order in January, didn't r6ecieve my blue diamond and gold cheetah necklace. Made a complaint and asked for my money back then recieve5d an email saying it was delivered in late April. My house bu9rnt down in early April so I'm wondering where it was delivered to?
Not happy. Would like my jewellery or my money back it's been over 2 months now
Easy to navigate however the postage time took longer than expected
I bid and won, the only thing to say is shipping is slow. Other then that very happy with pieces I purchased.
From the business
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Customer received his items that are exactly as described. He made purchases over $800 In april and was satisfied with it. And then repeated his purchases in May, June, July for much more smaller amounts under $50. Although we did not reply to your emails, all items were received in good time in Australia. To this day, we cannot find the email you are referring to. Regarding the piece you won for $5, it expired after 3 days after you did not pay. We did ship out the other 7 pieces promptly, and never once you have contacted us you were not satsified with it.