Jerry's Artarama‎

I had a frustrating, inconvenient, and unprofessional experience — and when I tried to resolve it, customer service was not only unhelpful but very argumentative. I was interrogated about an order that I placed four years ago— which they botched! And I believed was resolved. I was never informed about the blacklisting. Recently I decided to order again and after waiting a few days I discovered my purchase was denied (they did not inform me). Instead of trying to rectify, they treated me like a problem and ultimately refused future service. No accountability, no respect for the customer. I won't be shopping here again, and I advise others to avoid this store unless you're okay being punished for their mistakes. No love lost... there are many other places to buy art supplies!

The product I ordered did not come as described or pictured. They would not cover shipping to return and it will cost more to return than the refund. Horrible service. Horrible company. Use other suppliers. NOT THESE CROOKS!

When returning a defective item, they expect you to jump through hoops. After purchasing an item that sporadically turned off, I was expected to sit and wait while recording the item to prove the item was defective. So, sit for potentially hours for nothing to happen, or for something to happen? Your business isn't appreciated here. Thankfully banks offer chargebacks. Good riddance to this scam of a store.

This has happened more than one time. 2 days ago I ordered 85 items for $200. When I went to check out, they added one item for everything I ordered, which made my $200 order $300. Don't buy from them. They are a bunch of thieves. I gave them a chance to answer or solve this problem and I got no answer and now they are blocking my emails. Jerry prices are good but they make it up by stealing from you at checkout. They never did this before so the only thing I can think of is that they need money or go out of business. So, someone in the company decided to steal from you is the answer. Don't buy from them!

I accidentally ordered the wrong item Sunday night and then ordered the right one. I filled out a cancelation form but because it can take them 24 hours or longer to view the form, I called first thing Monday morning after they opened to speak to someone. Lady assured me she would get.y cancelation straight to the warehouse. 3 1/2 hours later I get an email from Emily at Jerry's stating the ticket had been printed and it was too late to cancel! BS! I have now been on the phone on hold for 48 minutes and counting to speak to someone again! Because, as you know for home delivery the delivery person will leave it at your door and not get a signature. Jerry's knows this. That's why they tell you to refuse the package. That'd be great of you got that option but you don't. So now I am going to return Both items and close my account with them. I don't recommend them. I've ordered from them before and just do not see the quality in the products but I definitely don't like the Hassel you go through to cancel or return something.

Bought a wall frame for paintings, came broken. Did not expect so poorly done. Wanted to write a review on their web site, I could not, they are blocking it.

I bought Artfix linen (oil primed) and it has such a bad smell that it triggered allergies and I can't be in the same room with the roll. Also the primer is yellowed so badly that I don't want to paint on it. Jerrys will accept the return, but forces me to pay for shipping which, as this is a rather large roll (85 inches) is close to $100. This roll should never have been sold just based on the color of the primer, and the fact that when I touch it, the powder from the primed surface comes off on my fingers.

Horrible. Never again. Slow website. No customer service on Sunday. Order was screwed up due to slow response on the website.

Jerry's sent me a defective Mabef M22 easel. I contacted the company multiple times including filing a damaged item report, sent photos, and follow-up emails as I was being completely ignored by customer service. I also called and spoke with an agent twice. The first time, I was blown off. I was finally given permission to return the damaged item yet was only given a partial refund for an improperly manufactured item. Apparently, Jerry's Artarama does not stand by the products they sell, ignores their customers when there is a problem, and short-changes them if they think they can get away with it. Better Business Bureau complaint filed. I should have been given a full refund for this item - including the tax I paid them, which they have also kept. Bye, Jerry's! There are SO many other choices out there for Artists.

Familiar with jerryartarama when they had a brick & mortar store in Manhattan since gone! First time placing online order and unfortunately received some damaged Lukas acrylic pour paints! Today called to confirm that a refund has been processed Astonished when a female employee reviewed my account and found that nothing had been documented by the male employee who was undoubtedly a disingenuous
Liar! She recommended that i ask for a female when possible as they are responsible employee's She asap corrected and processed my request also apologized! Be aware that calling jerry's will undoubtedly include a incomprehensible long wait before your able to speak with customer service representative!

They must not need money or care about having a job because the incompetence is overwhelming. Who needs 9 business days to process a marker for shipment? They must be like a drop shipper. They don't actually have anything in stock. When you place an order, then they order it for you. So just skip the middle man and find what you're looking for online, and I'm sur it will be be a better price.

Due to the Jerry's website entering the wrong price for an item I ordered, I was sent the wrong item. When I phoned, they said they would add a $5 credit, which I thought was fine. I still had to go and buy the item physically in another store though as I needed it that week.
But I was making another order online today and I noticed that they didn't add any credits to my account at all. $5 isn't going to make a big difference I know but it's the spirit of the thing. It was their mistake after all. I think I've spend a lot of money at Jerry's over the years but I'm constantly irritated at the website's clunkiness and this just annoyed me too much. There are many other suppliers out there and so I'm off to the competition. Just too many mistakes and their clunky website is very frustrating.

Buyers be aware- they used to be trust worthy in the past, but not anymore. They forced me to pay for T Force Freight shipment which was over $300, and then proceeded to use UPS to send the valuable package. Once UPS lost the package and did not deliver correctly, and didn't take any responsibility, I contacted Jerry's- The worst customer service ever. DO NOT TRUST this site. DO NOT ORDER FROM HERE. It is a scam. They take your money and do not take any responsibility.

The pictures of the product online were extremely different then what showed up and when I e-mailed pictures they claimed it was my computer monitor... they were screen shots from my iPhone. The return shipping was $112 dollars for the 4 frames I ordered. Wish I had looked into the company more before purchasing.

Somewhat disappointed about the concept dule tipped markers. 2 out of 6 pk. Were duds and dryed out.

I received an order today for oversized canvases which I was charged an additional $242.00. For. The box and 3 canvases were all damaged. Upon placing my call immediately to CS at Jerry's Artarama I was told someone would get back to me quickly as soon as they received an email from me with images depicting the damage. Following sending my email with images within minutes, I received an email approximately 5 hours later. The email was not clear or specific as to when a replacement order would be shipped if I opted for a replacement order. I followed up with a phone call to CS and ultimately had to speak with a supervisor.
The supervisor was not helpful, rude and continued to talk over my questions. In addition when I requested a refund, she told me she would not credit my account or refund me the additional fright charge of $242.00 and could not commit to a ship date if I were to continue with a replacement order.
As a professional artist and painting instructor I will no longer be doing business with Jerry's Artarama and will make it a point to share with my students and other professional artists about my negative experience.

I bought some large canvas stretchers from them looking to save some money. I have been stretching canvases for overt 50 years and am an expert. These cheap chinese made stretchers broke, warped and bent. They refused to refund me, let me ship them bqck or even give me credit because ''you took too long to tell us''. As if you stretch big canvases the second you get them. You better know what you are getting before you buy from the, This was the first and LAST time for me. You guys suck Jerry's Artarama! And who would call themselves that silly name in the forst place. Sounds like a clown house.

After shipping me an empty box that UPS discarded I received multiple vague responses on when my replacement would ship, and told me it was the fault of UPS. I waited until Monday to call back only to find out my money was refunded and a replacement not sent. Again the girl on the phone offered no explanation and simply abruptly ended the call. This was an expensive order…. I don't think I will ever order from them again.

I bought a $40 pack of brushes based on all of the great reviews. I wanted to upgrade from a set I have already had for a few years. When they arrived, I was so disappointed. They were just cheap, poorly balanced & the ones I already had were WAY nicer. So obviously I didn't want them.

Well- on my $180 purchase these were the only things I was not happy with, so I requested a return based on how dissatisfied I was with the product. They even had little paint splatters on the handles from a sloppy manufacturing process! I'll simplify the drama of the back & forth for you, but after they said they would return them as defective product, they sent me a prepaid shipping label & I sent the brushes back. I didn't hear anything more from Jerry's, but then I saw a credit back to my card not for the $40 I paid- but for $25.

Jerry's apparently received the product back and didn't think the fact that this product is junk was sufficient justification for a return, so even though they had said they'd cover return shipping & sent me a label, they apparently changed their mind, shorted me $15, and didn't even tell me! Completely shady & unacceptable business practices! (The CS employee who handled my transaction & stole $15 from me without even taking the time to tell me was EMILY).

That $180 was the last money Jerry's will ever get from me. Check the BBB & other sources- their scores are terrible for a reason. Thankfully, there are plenty of alternative sources for art supplies who are smart enough to realize return shipping is a small price to pay for maintaining a customer relationship & their ongoing business. Also- how is a small bubble mailer sent ground $15 to ship? They just shorted my return arbitrarily. I ship from my business account nearly every day & that's not an appropriate rate for a small pack of artist brushes.

If you make the mistake of doing business with Jerry's, don't be surprised to find they basically don't allow returns even though their product is trash.