Jerry's Artarama‎

I call customer severice yesterday several times and finally had someone to answer. I told them that most of my order didn't arrive. The customer service representative acted like he was not concerned. Didn't even apologize for my inconvenience. I had to call them many of times in the past just and not have anyone answer the phone and when they do its not pleasant at all! I haven't received an email as to my issue but the representative said it would taken care of and my order would be sent out again. I hope so, because I need my art supplies as I am an artist. I think I will find another company to order my art supplies! Customer service is very important because if it wasn't for the customer they wouldn't be in business the start with! Until they get customer service right, I do believe they will lose customers.

I love going to this store. The all staff is very pleasant and helpful. The products are good quality. I recommend going to Jerry's for all that you need.

I attempted to place an order on their website, but did not receive a confirmation. My account showed no order. Customer Service does not have live support, so went into Chat. Chat had no record of an order. I then placed an order with another company. The next day, I see that an order has been shipped! Again, customer service does not respond. Again, I went to Chat. I was told to "simply refuse the shipment," which is what I did, charged $5.95 by USPS to return the shipment which was a mistake on Jerry Artarama's due to a glitchy website. I was told on Chat to email customer service. NO RESPONSE. I am a hobbyist. Excellent service from $#*! Blick and Scrapbook.

Was a little weary of the reviews but I ordered a wooden drawing bench. When the item finally arrived it had dents and chips on it from its travel. I'm guessing it probably came from overseas. Luckily it is made of solid wood otherwise this drawing bench would have come in pieces. Packaging is awful. My bench came packaged in a box within a box. No packing material, so it was moving around inside the box. Forgot to mention the box inside the box was so delicate, that I can poke a hole in it with my fingers. I reached out to jerrysartarama about my damaged item. But they never got back to me. My bench is still useable but it's dinged up quite a bit.

If you buy Ecoline Watercolor from Jerry's Artarama online beware. This is how mine arrived. Broken, leaking, shards of glass everywhere. I waited on hold for over an hour with customer service only for them to say they need me to send it back— broken, leaking and all— before they consider a refund or replacement. Why would I send back shards of glass!?!?! The postal service had to put it in one of their large parcel boxes to leave it on my step. The box it came in had no stickers on it to indicate it was glass or fragile. I did send multiple pictures of it to them. Today is day 2: no response to at all.

This is the second review I've written on Life's Abundance dog food, my girl is now 1 year old and she is and continues to thrive! I've used this dog food 99% of the time and there was a BIG DIFFERENCE when she had another brand (her and her business smelled way worse). I couldn't be happier with the quality and dependability of this product, even the packaging is awesome (pretty sure I said that before as well). From the time of order it takes about 3-4 days to be at my front door and I can honestly say I never regret spending the $$ on this food, it makes my life just that much easier. Stars 100% of the time!

Their customer service is nonexistent. They don't care about their customers. They do not return calls and when you call them you get stuck on hold until you give up. Same with live chat. No interest in helping. The prices sound good but spend a little more and find a reliable company.

I can only add to what others are saying about their shipping, their customer service, and in my instance a very poor misleading website listing that had me ordering frames w/o glass when that is definitely what I did NOT want. Will never order from them again.

I've been trying to get some empty aluminum paint tubes for months. Each time an availabilty date is given, it is changed at the last minute to another date about a month in the future. This KEEPS on happening. Right now (as of 5-16-21) the availability dates given are 6/5/2021 and 6/30/2021. But just watch! These dates are a lie. They'll change again in a few days. I gave Jerry's Artarama my email so that I could be notified when the tubes are in, but all they do is swamp my email address with lengthy commercials, TWO of them a day.

TREMENDOUS VALUE. I had an excellent experience with Jerry's. I ordered some unfinished wood frames, which are way nicer than what I expected. Beautifully built, beautifully packaged and protected. Pre-sanded. Came with hanging hardware. I just stained and applied poly to match my trim. I also bought some Mat backing boards and crystal clear acrylic glazing. Everything got to me at a tremendous price and within about three days of ordering it. It's a pleasure to thank them and i give them and these products FIVE STARS FOR SURE!

There was a mistake and I had to pay postage that was almost as much as I paid for the item. I blocked all their emails. Never again

I wish there are negative fave stars I can rate to their customer service. Whatever you say and you do, all you get is NOTHING. No e-mail answers and phone calls don't go through. The only chat that you can get hold of the person will tell you "wait" no matter how many times you contact. I've been waiting for a bad shipment replacement in the past month and got NOTHING. This is ridiculous and I really don't understand why they are in business.

I've ordered several items from Jerry's Artarama and had nothing but great results. The only complaint I have is their customer service which is awful.

Received a shipment of acrylic paint and one of the tubes had emptied in the box. I contacted customer service and they asked me to forward photos (see attached). I asked that the entire order be replaced and even offered to return the rest of the order (if they would send a return slip). They shipped a new tube of paint and I'm stuck with the rest of the mess at full price. I feel ripped off and needless to say I will not be ordering paint from them again!

On Dec 8,2020, my brother attempted to order a gift card for me for Christmas. When the card didn't arrive in a week, he called the company and was told that it would be as long as one more week before its arrival. He tried to call them again today (Dec 21,2020) and was put on hold for 30 minutes with no one ever getting back on line to assure him that he was going to be helped. He finally hung up and called his credit card company to begin processing a dispute for the charge.

As an artist, I have been a long-time patron of Jerry's Artarama, but after hearing how rudely my brother was treated by the so-called customer service agent and his experiencing unnecessary aggravation, I am sorry to say that I will never use this company again.

I did take time to read the reviews on this company and I was appalled at how many low stars it has with most of them being about NON-EXISTENT CUSTOMER SERVICE. Management, where the hell are you and what are you doing about this lack of commitment by your customer service agents to your patrons. You just lost a very valued patron, and I will be sure to share this review with the 3 art leagues for which I belong. SHAME ON YOU.

Beware their gift card shipping policy. Web site contains maps about how fast products will arrive, but apparently they only ship gift cards by US mail, and you can't upgrade. Based on the web site, I waited longer than the estimated delivery time, then called customer service. A smug little jackweed named Silas proceeded to tell me that it was on their web site "somewhere" that their shipping policy didn't apply to gift cards. I told him I wouldn't do business with them again. Without my knowledge or authorization, he zeroed out the gift card. When the card finally arrived, I gave it to the recipient, not knowing it had been cancelled. I then tried to reverse this whole process with Andi, the equally smug Chat operator, who basically claimed I had told them to cancel the card. She claimed all I could do was place another order, but it was of course too late because my gift had already been given to the recipient. I understand there can be mistakes and misunderstandings, but these people have zero interest in actually solving problems. Their web site looks like a carnival and to this day I haven't found the fine print about gift card shipping. When there is an error, the customer service reps have no interest in helping. I recommend you avoid this company at all costs. There's a reason Amazon is successful and these guys are still small time. It's called customer service.

I have been ordering from Jerry's since I have been in college. I have never had an issue with shipping, things have always come individually wrapped and delicate items, from aluminum paint tubes to brushes have always arrived in perfect condition. I can't speak to Jerry's online customer service. I am lucky enough to live close enough to a Jerry's store that I can return anything very easily there. The customer service at the store I visit, is always great.