Jerry's Artarama‎

I was recently overcharged almost $100.00 by this company. They will not answer their phone about this matter. I have contacted my credit card company to let them know I was overchared bt Jerry's. I will never order from them again! If you place an order with them be sure and check your credit card to make sure the charges are correct. What they did is fraud, by overcharging me so much. I am extremely upset-over the large overcharge on my credit card. The fact they won't answer their phone makes them all the more suspicious. Buyer beware!

JerrysArtarama.com
This is a very horrible company. I requested to be shipped as a gift without prices but was emailed they can't remove prices so why did you take the order if you couldn't fill my request. I told them to cancel the order, and close my account, 10 minutes later I got a email stating item was shipped so now posting my review all over as well as filing a dispute with my credit card. I will order from blick who know how to satisfy its customers and give 1000% customer service, not a bunch of bullcrap, sounds like they dropship their products.

Wow, what can I say? How about DO NOT ORDER FROM JERRY'S UNDER ANY CIRCUMSTANCES! Where to begin? Well, lets start with the fact that their website is slower than a turtle wading through molasses in January. As soon as I added items to my cart, the website took forever to load the shopping cart page. Check out took about 20 minutes (18 of which were spent waiting for pages to load). Their shipping is also incredibly slow. I only live a couple states away from their warehouse and it took a full 9 days to receive my order. They offer free shipping on certain order amounts and use the slowest, cheapest possible service to keep their profits as high as possible. Simply processing the order took 4 of those 9 days. I should note that I am only counting business days, not weekends. I've ordered things from California (complete opposite side of the country for me) and received them in 4 business days. Customer service? Yeah right. I tried reaching out to them about their website speed and never got a response. Not even a generic "We apologize for the inconvenience." I got my order and nothing was broken, thankfully. But the final nail in the coffin for me is the fact that JERRY'S GIVES OUT YOUR NAME AND ADDRESS to their partners. So now I am receiving junk mail from various artist related magazines trying to get me to subscribe. I know they got my information from Jerry's because part of the deal the magazines offer is a 10-15% off coupon for Jerry's. I've never encountered this with any other art supply retailer. Do yourself a favor, STAY AWAY. Unless you like waiting for almost a week and a half to receive your supplies you paid good money for and want useless junk mail for overpriced magazines. Go order from Jerry's major competitor (you know who I'm talking about) like I usually do and save yourself the headache.

Placed an order in min-January, none of the items ordered were labeled as back ordered. A few days after, I received an e-mail saying one of the items was backordered. I contacted them twice over the month after that regarding the back order status. I was told everything in the order would ship by February 24th. On the 11th, however, they canceled the entire order on me, after I'd been waiting over a month for the items to arrive. I had to buy some of the items in the order locally, which cost more money, while waiting for the order. I wound up wasting a lot of time and money waiting on Jerry's Artarama, and the customer service was not very helpful. I gave them 3 attempts to make it right and they didn't. The worst online store I've dealt with in over 15 years of shopping online.

I ordered some mats and tape from Jerrysartarama a few weeks ago for a photography class. Everything was shipped pretty promptly. My main issue was the tape was wrapped up in some plastic shipping film. The tape was not in it's own package. The edges are dirty and it looks like it has been sitting somewhere collecting dirt. I had to cut the tape to remove the dirty edges. I didn't want to use dirty tape on my carefully cut mat boards.

Placed an order months ago. Jerrys phone does not answer. Ordered over 100 dollars which has been held up for a five dollar paint brush "not in stock ". "arriving in sept " -sept comes and goes. No order. Months go by.
Cannot reach them to send the majority of the order that was "in stock".

Horrible service -Do not fall for the "free shipping". You wont be getting your items in any reasonable timeframe and they wont take responsibility for it.

I buy A LOTof art supplies from Jerry's. I think they need new web developers. Their website has been less than robust for several years. Sometimes, especially during holidays and sales, their website just goes down. Sometimes it works in one browser but gets 404 messages in another. Sometimes the links and buttons work and sometimes they don't. Today they changed my mailing address, and 2 hours later when I called to change it back they said it was too late.

I really really want to keep shopping at Jerrys, but I have to really prep myself for a bad experience when I shop with them.

PS, I've tried to talke to a manager about this, but apparently their hierarchy doesn't permit such conversactions.

RR

Jerry's Artarama

On 11/29/10, I purchased a child's easel (Fundamentals) which was on sale until 12/31/10 for $69.99 plus $11.95 shipping. Ten minutes after I made this on-line purchase, I saw the same easel at ASWExpress for $59.99 and shipping was $5.00 cheaper. I chose not to cancel, believing that it was my 'error' in not searching further before making my purchase. Then on 12/1/10, I received an e-mail from Jerry's Artarama showing this easel that I purchased was now on a SUPER sale for $54.99. I called Customer Service and was told that they couldn't do anything about the $15.00 difference. I then spoke with Steven Gilmore, the Customer Service Manager who said they would issue a store credit for $15.00 but, I would have to pay for shipping, unless I purchased an item when there was free shipping on purchases of $70.00 - $100.00. Therefore, I would have to make a large purchase from Jerry's in order to get back that $15.00. Mr. Gilmore said that it was store policy. Any store I have ever made purchases from, whether on-line or brick and mortar, honors price changes within a reasonable amount of time. This was two days from my purchase and Jerry's refused. I would suggest that everyone who chooses to shop from this entity, be aware of this consumer 'unfriendly' policy. I for one, will never make a purchase from them again.