Jerry's Artarama‎

I bought the largest pad of heavy duty Yupo paper Jerry's offered, primarily because of the price. I have used the medium duty Yupo multimedia paper previously and liked it. When I opened the packaging, expecting to encounter the purple cover and inside cover sheet, I discovered there were no front cover and no second sheet - no identifying markings - just pages bound to the cardboard backing at the bottom of the pad. I didn't count to see if there were 10 pages.
I called Jerry's and was told the paper was genuine. They apologized and said that the merchandise was incomplete. They offered to email me the front cover art with the product info. I told them I had scrolled over the picture at the Yupo site already and knew what to expect. They refused to make any amends for the error. So I'm out the $50. I will cross my fingers and hope my project works out and will never deal with Jerry's Artarama again.
PS Should have guessed by the name.

I ordered the wrong paint brush size, and realized my mistake withing 10 minutes. On paypal there was no option to cancel the order. It was Sunday evening, and live chat was closed. The website showed an email addy to use. The paypal order remained unprocessed for several hours. This morning I called Jerrys and they said whoops too late. They claim the order was processed at 5 am, before the email division was open. Live chat could only parrot Jerrys policy. They should be upfront and say there is no cancellation allowed.

I ordered frames from Jerry's at what I thought was a decent price for what I was getting. They were marked 40% off for a sale so I grabbed five larger sized frames for a project I was working on for a client. When I received the frames one was broken and it was instantly clear why it broke. It was junk. The frames were made of a cheap foam material. Paying nearly $50 a frame at even the sales price was absurd considering the quality of these literal garbage frames. I contacted Jerry's about returning them for a full refund and finally after days of back and forth conversations trying to get them to understand I wanted a refund on ALL of the frames not just the broken one, I was told I had to pay the shipping fee to return them. The shipping fee was nearly half the price of the entire order. Complete insanity when Jerry's boasts 100% Satisfaction Guaranteed or your MONEY BACK. I shopped with Jerry's for years and never had a problem like this, all good things must come to an end I suppose.

So I am a professional artist. Was shopping for watercolor paper and saw a good price at Jerry's. Placed the order for 5 sheets Arches 300lb rough. Got the confirmation email followed by a notice that my order was cancelled. I called them and the bored CS rep said my order was flagged by their fraud department.

Now, my billing address is the same as the delivery address. The name on my credit card is the same as my email and website. I used to be a fraud investigator and I know the red flags. But no. No paper for you!

I sent them a follow up email and even a link to my watercolor artist's web page. No response.

Really, why would anyone do business with a company like this?

I recently ordered a T-square, watercolor samples, color wheel and sketchbook from Jerry's.
These items, minus the color wheel (which I did not receive}, were shipped in the same large box with plenty of room for items to slide around and bang into each other. The sketchbook was damaged.
When I called customer service I was told to take a photo of the sketchbook and send it to them. When I said I wasn't able to do that, could they send me a UPS label and I'd send it back, of course the answer was no. I have to pay for the shipment.
So, I have to pay for damaged items to be returned.
They don't believe that it's damaged? Am I a telling a fib? Did they even look to see that I never made any complaints about any other order? I don't think so!
Customer service is a "policy only based" department.
The human equation is not involved.
Did not care at all that I told them that I would not be ordering from them anytime soon.

Please, fellow creatives... stay the hell away from this business. As a senior who has been painting her entire life (and shopping), I have NEVER had this bad of an experience with customer service in MY LIFE! The product design is defective (canvas pliers), c an't be used... I'm out the price, the shipping, and after jumping through hoops, taking pictures, sending it all for documentation---"they" don't see the problem, case closed. So I'm also out the time and complete insane aggravation over a simple and obvious issue. NEVER have I been treated so poorly... what a waste of time, and they will never see another order from me or anyone I know.

I bought an "Easy View floor lamp 18W" and first problem is I paid $99.84 (list 119.99) and the item had a price tag on it that read "List $119.99 (sale price) $76.84" and the company refused to refund the balance at first and then offered a $10 E-gift card that I never received. A week later I gave the lamp as a gift, as intended, only to open it to find that it had been previously opened and obviously assembled as the pole had a small scratch and the base was scuffed. I wrote the company and sent the photos and asked that they refund at least 1/2 of what I paid as I had essentially bought a "used floor model" as new. They refused. I will never buy anything from them again. Most dissatisfying interaction.

I don't know how a business can conduct themselves in such a condescending manner. After my personal experience, I've shared with many how awful it is they ship used items with missing parts and then treat the customer like an idiot.

I deeply encourage everyone to shop elsewhere. Don't waste your money (you'll just receive defective products with an attitude when you report the defect and/or the return of a product).

Overall, my experience is well on its way to a fraudulent experience.

$#*! these guys! I'm just mad because they refused to cancel my order. I know nothing about art. Or art equipment. I just know I wanted to get something nice for my wife... Saw them online and I ordered the SantiFe 2. It looked really nice! Didn't realize the price was completely ridiculous.
I was driving down the road on my bus route and I saw eisals in the window of a art supply shop. I went back later after my work day. I priced them. I felt my heart sink! The price of eisals were a fraction of what Jerry's Art whatever was charging.
I'm furious! More with myself than anything. But they are definitely taking advantage of people! $#*! them! I will $#*!ing find them!

I ordered Golden Acrylic Paints in 5 colors all of which were on sale. They delivered 4 of the paints although the invoice had 5 on it and they charged me for 5. When I called they told me the warehouse had notified them that one of the colors was out of stock. So I asked why they didn't notify me? They said because they have no way to do that. But they would send the missing color as soon as it arrives. A month later I called and they had the paint back in stock although they didn't send it. They apologized and said they would give me a $10 gift card and send the missing paint. They did send paint but it was not the color that was missing from the original order and there was no $10 gift card. I could have sent the color back as it was incorrect and waited for them to send me the color I actually ordered but Instead I just ordered from Blick. The point is if I had not been closely watching they would have been very happy to charge me for 5 paints - send 4 paints and pocket the extra money.

I purchased 1 gold, 1 silver and 1 brown frame. The silver and gold have markings and lines, where supposedly the gold or silver leaf is attached. It looks so tacky and cheap. When I tried to return, they said that is the way they are made.

I would be embarrassed to put one of my paintings in these frames and try to sell them!

I would expect that if a customer considers something to look as if it is poor quality, they would do a return without a cost to customer.

I just placed an order with Jerry's for the absolute last time. I've said this before, but this time I mean it. It took me about an 1 1/2 hours to place this simple order. The website is super slow and non-user friendly. I have always been able to get the free shipping to my PO Box (I do not have home delivery where I live unless it's sent FedEx or UPS), and they wouldn't send that way without charging me. But... this wasn't made clear. I had to try and change my address over and over, then tried live chat and was told if I called they could fix it for me. I called and was rudely told that there was no way I could have it delivered to my PO Box without a charge. I finally got around it after numerous tries by doing what my local PO told me to do... put my box number on the same address line. If you offer free shipping on orders over a certain amount or by using a code, then you should honor it or make it very clear up front. Even still, that's just bad business in my opinion. Not only all that... and that has been my experience with them for the last several years, but my orders take forever to arrive. Last time I ordered there was one thing backordered and I finally cancelled the order after 3 1/2 months. I've been ordering from Jerry's for over 20 years and this good relationship has changed in the last 5 years or so. I bet you're losing many longtime customers!

I was looking for a portfolio protector to protect a 24"x36" foam poster I had made and google led me to Jerry's Artarama. I've a very safe person so I googled them and saw all these bad reviews on this site, it made me rethink from ordering here so I seeked out alternative options, but the other place was trying to charge me $13 to ship my item because it's "oversized" so I decided to go with the cheaper option that gives free shipping for orders over $35 and order through Jerry's. Of course my order got canceled so I called them up and ask them why. They told me the address was funky so after confirming my address they manually overrided it and put in the address I told them. I didn't have faith that my order would arrive in one piece since so many reviews said their items were beat up etc. It took 6 days for my items to arrive but I got it and WOW- the packaging is FANTASTIC. It actually took me over 5 mins to unwrap it all because it was packaged so carefully and thoughtfully! Props to Jerry for good packaging and sending my correct items and good service on the phone.