Jerry's Artarama‎

I have been on the phone on hold for 1.5 hours. I sent an email and no response. I did the chat, and the chat person was rude and said I needed to wait till someone reviewed my photo of damaged products. I have ordered several thousands from this company and just this last month I ordered a ton, but when a box came damaged cause they did not insulate the products the gesso was all over all the other stuff. I made the mistake of opening this up in my bed. You can imagine how gesso got all over my bed. Do not order from them. Their customer service is a complete nightmare. I will be disputing this charge. Such a shame cause i had such high hopes for them.

I did order products and received them as described, however, within days of ordering, I started getting a ton of emails ($5 coupons, sales, "haven't heard from you in a while," etc.), so much so that I tried to opt-out of their delivery. NO GO. When you click the link to opt-out, it takes you to their sales page, where there is nothing about removing your email address. I took it a step further and emailed them directly to remove my email address - and that's when the SPAM really started! They must have sold my email address to "duckduckgo.co.uk" because now I receive about ten spam emails a day from them. SO NOT WORTH IT!

I have had good luck in the past but not recently. I ordered a large linoleum block, which came damaged. After submitting a photo I was promptly advised that a replacement would be sent right away. Still no replacement and still waiting. Packing was inadequate for something this heavy. Corners were not protected. I am skeptical about the condition of the replacement. SInce I already am ready to go with all the preliminary steps in place and it's an unusual size, I have no choice but to continue, or to start over on a big project. Disappointing for sure.

I've been buying my art supplies from Jerry's for almost 2 years now and they are without a doubt the best supplier I've ever dealt with. Customer Service is a pleasure to deal with, Ive only had to call them twice and the person that I dealt with, Emily, was pleasant and knowledgeable. The quality of their products are just great. They have a wide selection of art products and two Youtube channels to show you how to use them in fun and interesting ways.

I bought several hundred dollars of items from this store. Unfortunately they sold me some expensive Kosinski brushes which I used twice. However, I didn't use them within a month of buying them. They are junk. But since I didn't find that out soon enough... well, I can't return them and will only get a small credit back. I don't want the credit... I want some decent brushes. Will never use them again. *** Warning... use the materials right away... otherwise... no returns.

Jerry's Artarama is a complete disaster. May god help you if you order anything from them. Do yourself a huge favor and avoid this company like the plague. If they send you damaged stuff, you have to pay out of your own pocket to return it to them. In the meantime, the almost non-existent customer service will be happy to give you the run around. A complete joke of a company. As a working artist, I don't have time for their garbage.

I have used Jerry's Artarama almost exclusively for watercolor and drawing supplies for 9 years. I order quality professional products and they have always arrived well-packed in a timely manner. This includes large products like full-sheet paper. (A few years back they experimented with sticky cardboard "mailers" which could not be opened without tearing around the supplies stuck inside. I complained immediately, and never saw this style of mailer again.) My orders are precise and complete. When calling them about back-order items, the staff found my order and researched my inquiry promptly. Their prices are competitive; some super buy prices are amazing bargains.
I started with Jerry's as a student; I now take commissions, and teach watercolors and sketching, suggesting Jerrysaratarama as the main source for my students.

As many reviews here stated, if you need an assist with their defected product - it will NOT happen! DO NOT WASTE YOUR TIME! After four phone calls where I gave up after 55 minutes on call waiting, finally 1 hour and 22 minutes someone answered, only to let me know to video-record myself using their defected product, then send it back in my expands and then maybe or maybe not I will possibly get their store credit minus shipping... You are better off with BlickArt or other companies!

Jerry's is absolutely fine until you need help with a product you have purchased. Then, GOOD LUCK! I received a box of stretchers with a split stretcher and I am on my second phone call, this time on hold for over 1.5 hour, the first call I gave up after that length of time. I also emailed customer service over a week ago and no response there either. I just don't understand why a company with direct competition like $#*! Blick would allow such poor customer service?