Jerry's Artarama‎

This is about the worst I've ever experienced. They boast of "fast shipping". I've been waiting over a week for a measly paintbrush I ordered... finally dedcided to track it, which was a cumbersome task in their crappy emails (links to track don't even work). Called their phone number... waited over 15 minutes listening to boring jazz music... no one answers. Ever. Clicked the like for online conversation... that link don't work.
I copied and pasted the tracking number to the usps website... says that they have "created a label", but have not shipped it yet. It is still in their facility I guess. Not even shipped.
Take some advice... stay the hell away from this horrid outfit!
One star, because that is as low as this survey will allow

Shipping is so slow it'll take you about a month to receive. They use basically the slowest and cheapest shipping method possible. Jerry's sent me a coupon for $5 off and 2 free gifts for a $59+ order on my birthday. Cart was over $100+ and coupon kept saying invalid. Contacted customer service and was told that it can't be used on anything that has a dollar sign crossed out... basically EVERYTHING on the site. What a waste of my time totally bait and switch. I will never order from such a stingy company again and their terrible customer service.

Not a good experience from this company. When it came time for check out (I had earned free shipping) I only had one option to choose from. I was charged $71 for shipping a $70 order! When I was emailed a tracking number for my package it sent me to an error message. I called to see where my order was and was on hold for an hour to be hung up on. I have better ways to spend my time! When I asked them about the shipping they were not willing to work with me as the package was sent out before anyone responded to my contact form which was done right after my order when I realized shipping was ridiculous. I had no way to cancell my order.

Previously I've ordered from $#*! Blick and everything was awesome. I reccomend you order from them instead.

I don't usually give 1 star reviews, I give every chance to make things right before I complain. Very upset with this company. I ordered a frame 4/29, it didn't ship until 5/5 which is fine, I understand the circumstances. It got delayed and I got the package a couple weeks later, which was upsetting but again, I understand the times. When I picked up the package I could hear the shattered glass. I partially opened the package, and yep, shattered glass, a good size shard cut me and I started bleeding. Contacted the company right away via online chat for a refund on 5/18 - they told me to email *******@jerrysartarama.com with photos. The chat agent was less than helpful, but I emailed them as they said. No response. 5/22 Called again, no one picked up, dial just kept ringing. Emailed again yesterday 5/28, no response.
The packaging was awful and it's no wonder the frame was damaged and broken. Blick art supplies is a fantastic alternative to this place, there is no reason to waste your time when the company does not give refunds or responses.

I received my order and had a problem with one of the items. I called the customer service and was put on hold. I dropped the call after 1hr 30 mins of waiting on hold. I again called back and chose the first option to order instead of customer support. I was again put on hold and after a min, was told that there are 10 customers ahead of me. Its been 30 mins so far, still on hold. Extremely frustrated. Will never buy from them again. I would rather pay little more and buy from $#*! Blick.

I ordered a 29 detail paintbrush set for $160 and a few other items. The order came today and I got 1 brush from the entire set. I figured it was a mistake so went online to contact the company. I called the 1800 number and no matter what option I choose, the phone goes silent and I can't get a hold of anyone. I tried the chat option and that doesn't work. I went to go leave a review, and it won't let me. I was finally able to find a way to send them a message through their website, but I do not have high hopes. I will never shop here again. This is beyond sketchy...

Never again! My order was damaged, so I sent them an email within 24-48 hours like they requested. It's been a week and still nothing. I've sent them 4 more emails since then, still nothing. I was on the phone on hold for an hour the other day and finally gave up. Then I tried Live Chat and all they said was I would get a response soon. Still nothing. So I tried again today, and they said exactly the same thing over and over again. No personal responses!
DO NOT ORDER FROM JERRY'S ARTARAMA!

Shipping department is a joke. Nothing is wrapped properly to ensure the arrival of products safely, most of the time it is damaged, broken, or completely absent. You mention this trouble directly to them or write a concerning review online stating the issue, it will get deleted if 3 stars or below. I've had bottles of acrylic paint arrive exploded, high end paint brushes broken into pieces, ink bottles shattered and still nothing is being done about it. The cost of the products buying are not cheap, everything is high end and very lack of respect that is given unto those products show a complete lack of respect for the customer and the materials purchased. Go ahead and call customer service and make a claim, good luck and may the Presence of the Almighty be with you. Customer Service is completely asleep at the wheel. You are going to be holding your breathe for an answer, nothing is going to happen. You will get an excuse and zero resolution. Currently, in the middle of waiting for a response on a current issue and a week has gone by with nothing from customer service. Over the years, noticed that everything here is continuing to get worse with zero resolution. Jerry's Does Not Care about Customers or Products being shipped in a safe and effective manner. Once this current issue is finalized, if it ever gets there, it is the last time using this company. I do not have the patience or the confidence to rely on them further for anything, enough has been shown and done over the years which has lead to this decision.

I would never order anything from Jerry's again! I placed an order, it arrived and one item was damaged. I wish I would have read the reviews before ordering. Their customer service does not exist; they don't answer the phone, you get put on hold in a black hole! I can't get through to them to get the item replaced. I've already emailed the picture of the damaged item, but have not heard anything back. Horrible service and yes, it I could give negative stars, I would!
MY ADVICE, DON'T ORDER FROM JERRY'S!

I placed an order for 20 11x14 stretched canvases and i used amazon pay to complete my purchase. Well amazon used the wrong address to ship it to me and i tried to call the customer service number on the jerrys artarama website and wound up hanging up after over an hour of waiting on hold. I also sent an email explaining my situation and asking if it was possible to change the shipping address and i never received a response so i will not be using this store in the future. I was on the phone when i sent this email and at this time i was only on hold for about 30 minutes. I waited for over an hour before i hung up. I will never use or recommend Jerrys Artarama to anyone else in my life

I just had a terrible experience with Jerry's on-line ordering/Chat Customer Service. I had ordered the wrong easel for my daughter as a gift, the box was not even opened and shipped back via UPS Ground which cost me over $120. Prior to shipping the $224.99 dollar Saint Remy Multi-Angle Studio Easel back, I spoke with customer service and was advised that if I provided them with the UPS Tracking number upon return shipment they would credit my account. I notified customer service of the tracking information and requested to exchange for 2 easels and supplies in excess of the $224.99 of which I would gladly pay the difference as the easels are on SUPER SALE. I was advised that they are not willing to either supply the credit until receipt of the returned easel (4/14) nor provide a store credit to be used during the SUPER SALE which ends this evening. SO, I am out my $120+ for shipping in addition to the $224.99 for the original purchase which I can not use toward their sale. Sadly we have three artists in our household and a budget of over $2500 for art supplies and equipment. Sorry Jerry's, you won't be getting any of it this year! Hello, $#*! Blick's?

My problems: a pencil sharpener that doesn't fit pencils larger than standard and broke after 2 tries with a regular sized pencil. It was made of plastic
Pencil case: advertised as leather, cheap plastic
Pencil: advertised as holding 50+ pencils. You will need to place 2 pencils into the band.
Must send pictures for a refund.
And... I found the same items cheaper in a local art store and amazon. If you have money to throw in the garbage can, this is the place for you.