JEGSReviews 408

I'm on my third champion radiator they just keep blowing up. I wish I never would have bought them. The only good thing about them is the warranty so I get a new radiator and then it blows up. So I just have a headache all over again every year. The same f****** headache from champion and jegs. Now they sent me a brand new radiator that's so out of square. I can't even put my fan shroud on yea. What a waste of f****** time. Maybe you guys should look at what you're selling Made in the USA Go out of business, please.

Purchased an item, 8 days later they sent an email and said it was back ordered, two days before that they said it would ship next day. Cancelled the order, they told me they would refund me after they notified the manufacturer that I cancelled. This was not a special order item! I thought I was dealing with Jegs not some unnamed manufacturer. So they are basically holding customers money for days then notify it's unavailable then take days to refund.

I purchased 2 griffin radiators within 2 month period, I ended up not needing them. (My mechanic was able to fix my original one in the car) Sent the two radiators back full refund including the refund for the insurance I also purchased for them, now I'm out 419.00. One radiator cost me 1100.00 the other 800.00, I bought two not knowing exactly which one would have fit, its a 71 firebird. Apparently they charge restocking fee, which is OK but they do not give a refund on the tax I paid if they have to charge a restocking fee. I called them, tried to at least work something out, I wasn't being rude, just trying to understand what the hell? No budging on their part. Out of all the restocking fee's, no refund on taxes I'm exactly out 419.32. I'm just stating the the facts. Think twice before ordering anything from this company, there are a lot more companies to choose from that don't have this stupid policy. Hope my experience helps someone else.

I made an order of almost $10,000 and my order was missing 1 rear shock. I called and they said they would send another one. I got the wrong shock (a front shock). I called again. They refused to send me my missing part that I already paid for and held it hostage until I sent back the wrong part they sent. JEGS still refuses to call me to make the situation right.

The guy on the phone literally told me I'm an idiot when I signed up it gave me an option for free shipping. I put my email in it got the code and now it says free shipping on orders over $350 well with all the rest of the reviews, no wonder, this company sucks

Ordered a clutch kit they give me confirmation number and to website enter number says invalid call them said it's coming straight from manufacture. Texted them again said same thing will you know heard nothing so I cancelled order tires of waiting hope I get my money back they said it would be two to three days
Who knows what a joke

I ordered a control panel for my heater the beginning of December 2023 called today was told it's being pushed out until April 19th for delivery... BULL$#*!. I got a refund. I'll NEVER ORDER FROM JEGS AGAIN and from the looks of the comments below I should of looked at these first before ordering. Now we'll see how long it takes to get my refund before I call again and rip somebody up..

First time customer. I ordered a hard-to-find part that I needed right away. They processed my order and took my payment, then told me it was back ordered for 60 days. 60 days! I needed the part, so had to buy a much more expensive part that was readily available at my local parts store. It's been three days since I cancelled my order and I still dont have my refund. First time customer and now, no longer a customer.

Customer service is bad takes forever to answer phone.Had topay return shipping,witch is left out of web order. Restocking fee they dont mention Do not do business with this company, You will reget it go to Summit racing

Very bad experience with jags would never want to deal with them again very slow to return money took about 15 to 20 days when they messed up the order

Ordered a set of polished ssr spike wheels. Showed they all in stock. Rear wheels came mounted them then got an email saying their on back order. It's now been 4 months and still no wheels. Have ordered from Jegs for years but will be using summit from now on.

I purchased from Jegs hydraulic press and come in shipping only one box second bax wass missing After many photos emails the approval return item I paid 140 I received 112 shipping was missing

Ordered 3 parts on 12/9 that were sold as a set. Received box 1 of 2, that had 2 items in it. Looked through tracking. I was missing box 2 of 2. Stated it was in Ohio, then for 3 days in St. Peter's MO. Staying delivery date unknown. Next to Sauget IL for 4 days, with delivery date unknown. I called the Sauget office, which is within miles of my home. She thinks there was a similar box with no package label, sent it back to "goods".
I called Jegs on 12/18, explained the situation. I was reassured to have a follow-up email by the end of the day. That did not happen. I called then next day. They were waiting for FedEx to investigate the tracking. Who knows how long this will take. I asked for them to resend my already paid for item. Just to be told NO. Once it's located in FedEx, then it will be delivered to me. All I want is the part that I paid for. I did not purchase this from FedEx. Jegs should send a new one and get the "located" one from FedEx. This was supposed to be a surprise Christmas present for our son.

I ordered item# 555-******* transmission cooler lines. Line was bent & customer service asked that I straighten it myself. Customer service said that's how they come. Defeats the purpose of ordering new lines. Should've used old ones.

Was rudely informed by a supervisor (Chris) after escalating a price issue that "They don't legally have to honor the shown price". They also have been having "this issue all week". I will be taking my business elsewhere to never return, hope it was worth the $20.

I ordered a product they're selling on Amazon and it still hasn't shipped and it's already two weeks. And this is a very small item, can you imagine if this was a $6,000 transmission, horrible service. On the advertisement in Amazon it says it will ship in a couple days. I try to get a hold of them no answer. I normally buy from summit, never had any issues like this with them. This is the last time I do business with them, I will spend more money with summit and never again with jegs

Jegs sent the wrong parts, then refunded me $30 less than what I paid. They sent part that did not fit the vehicle at all. Kept the shipping charge, then took the shipping cost of the returned item. Then have the nerve to charge a restocking fee.

I ordered over $8000 of automotive items from Jegs in June. This included an ATK crate engine, headers, fluids, fuel pump, shifter, hoses and other items. The sales rep (Bert) appeared really helpful and knowledgeable, and we talked over a 4 day period before I finally decided what I wanted. Bert assured me that all of the items would work with my 1987 El Camino.
The first items to arrive included the shifter (over $400) which would not work with my application and the 2004r transmission. Jegs accepted a return but I had to pay the freight for an item I was told would work, but was would not. Strike 1
I received the other items and the crate engine sometime later and all appeared to be what would work.
After spending over $8000 on parts, I had to save up to be able to have a mechanic install the engine and other items (I'm 75), Fast forward approximately 4 months of eating ramen noodles and beans and I have the money for installation. The mechanic had the engine installed and was working on the in tank fuel pump ($403.95). The mechanic called me and said the pump would not work with my stock fuel tank.
I found a universal fuel injection rated pump from Jegs and ordered it. Then I called the customer service department to get authorization to return the incorrect pump. Answer: NO, YOU CAN NOT RETURN IT. NO NOT EVEN WITH A RESTOCKING CHARGE.
I promptly cancelled the Jegs order for the universal fuel pump and placed an order with Summit for the same pump at the same price. Summit rocks!--Jegs will not get another dime of my business.
You would think I would have learned not to trust everyone in the 75 years I've been here, but I guess I'm just gullible.

Ordered a toolbox beginning of October, was told it wouldn't ship until late November. When it didn't ship I contacted Jegs about a status, no answer, it was shipping from manufacturer and they would be in touch. Today, December 7th still no email or update. So I check my account and they credited my purchase back to my card without explanation nor apology. This is my last dealing with Jegs (Jokes) for anything, plenty others such as Summit, 4x4 online, etc..

I purchased a set of (incorrect) piston rings based on their websites incorrect fitment info. JEGS wont make good on an exchange for the correct rings. They said 30 days had past since the purchase date, so they couldn't do anything. The reason 30 days had past was because I was waiting for backordered parts (due to supply chain issues) and could not send the engine to the machine shop.
The incorrect rings cause a 10 gram imbalance issue and the rotating assembly had to be rebalanced. I can't fault the machine shop for charging me more because its their labor invested. I didn't ask for the extra money it cost to rebalance the rotating assembly, just swap out for the correct piston rings. JEGS customer service rep just said "sorry 30 days have gone by since the purchase". This will definitely affect my decision on where to buy parts in the future.