JEGSReviews 408

JEGS is a complete waste of time. Ordered multiple things for my car, some of which were correct. Mostly incorrect parts &/or junk out the box. Not to mention ordered. A new set of front tires. They bill and send me 3 sets. 2 of which I actually even receive. Then to top it off, I contact there joke of a customer service department to figure out what to do with the tires. Sit on hold for OVER 2 hours and yet to speak to someone. What a F*****g JOKE JEGS is. I will never waste my time at this S**t hole again

Made a multiple item purchase. One item that was supposed to be in stock but ship from vender was now on back order. I tried calling but couldn't stay on hold for over 30min. While at work. Tried the chat bot but is was always "unavailable at this time" emails bounced back from their email links. Tried another customer contact email address but no response. Sent another email threatening a case with PayPal And that I shouldn't have to pay return shipping because I tried multiple ways of contacting them to no avail. "I had screenshots and emails as proof." I received no communication whatsoever from jegs I received a shipping label to return. Which I did promptly. They gave me a partial credit minus shipping. Thanks jegs.

For all the people complaining about hold times here is the truth. There is a grand total of 6 employees who answer phones in customer service. I worked there 5 weeks, had 1 week total training on the out dated system that is so old it requires F key commands and was fired because I asked too many questions. There are 10 supervisors who don't even come in until 11am who as far as I could see talk amongst themselves and bully new employees. So the hold will NEVER get better because if you ask for help to do a good job you get fired. I was actually amazed the customer service supervisor got up early and drove to work just to fire me considering it takes him 30 minutes to respond to questions from new employees.

Shows items are in stock. Within day to weeks items back order or unavailable. But don't cancel because your place will be lost. Just bs!

I have purchased $5,000 worth of equipment from them. But the warranty on everything. A holly fuel pump went bad within 2 weeks and when I called I sat on hold for three and a half hours. Then even though I bought the warranty to make it an extra year long, they won't send a new pump to me until they get the old one back. It's at $99 item they're going to throw it away anyway. This is bull$#*! and I'll never purchase another Penny from this worthless company.

I ordered parts for my pickup, received partial order. I waited for weeks to receive the rest of my order, which never came, I tried calling Jegs several times, however with a waiting time that was absolutely ridiculous it took several attempts to get through. I finally decided to select the number on their recorded menu that says I wanted to place an order. What do you know, I got through told the guy I was still waiting for my part he told me it was backordered and would be another 5 weeks! I told him no I cannot wait any longer I need it now so please cancel and credit my card. He said I needed to talk to customer service switched me over to that and I then waited for three hours and 17 minutes on hold! Finally at 7:30 cst somebody answered. I told the woman I need her to credit my account because item was taking too long to get so I was cancelling it. Well she then told me I was going to have to wait until she sends an email to the vendor and if they are ok with cancelling she would then credit my account and this all could take several days. I will NEVER order from this crap company again! I do not have "proof of purchase" because I never got the part.

Ordered 2 separate parts and neither one was correct. The sales experts have no clue a d the customer service is even worse.

Ordered a suspension kit back in February. Got shocks and lower control arms. Didn't receive upper control arms. Called at the end of March and was on hold for a hr and a half. Told me I would get them mid April. Didn't get them. Called and got put on hold for 3 hrs. Told I wasn't going to get them till September. I decided to send lower control arms and shocks back. Now let's see how long it takes to get my refund

I ordered tires shipping should have been free so i called 3 times just to get hung up on finally i was told on the fourth call that the shipping is the shipping for oversized which is fine but the website states something different very false advertisment and some of the worst customer service i can buy parts elsewhere where my business is appreciated and wanted

I have ordered from JEGS in the past without any problems. Well that has all changed now, I ordered a couple of high dollar items from them and have received emails that contradict each other and have tried numerous times to contact them by phone and have been on hold for hours without being able to talk to someone. They have failed to answer any emails that I have sent and it looks like I am going to have to contact my bank to dispute the purchases to get my money returned.
In my opinion JEGS is a FAILED Internet seller and buyers beware! I will never order from them again!
Signed
R McGough, A very Pissed Off customer

I don't know what part of cancel the whole order you don't under stand.i called first and checked with you to see if both of these parts were available and you said yes.i made my self very clear if you couldn't get both parts i wasn't interested in buying them.i called the first time to cancel the order and was on the phone for over a half hour and got hung up on,the second time i called it was 48minutes before i talked to some one.that's straight up bull $#*! and very bad customer service.i will never order nothing from you again.then i read some reviews about your company wow you seem to do this to a lot of people i don't know how you stay in business because you just suck $#*! all together.and now i will also go wright a review about your crappy company and how you treat people lie about your parts

Man first off this is my first time ordering from Jegs I got a lot of stuff coming and the lady at extension 2005 forgot her name she works evenings she is a total sweetheart I orderd my stuff through affirm and had some issues she helped me through it all nicest lady I've talked to from a bussiness n a very long time Jegs you all have my bussiness over anybody keep that lady she knows how to treat customers very well too of that give her a raise I couldent be any happier with how I was treated thank you so much

I ordered 2 special torq bit sockets, after being told my order was being processed. The next day I was told they wouldn't have them til March. They also want to charge me 17 dollars to ship 2 small torq bits,thats more than the price of the bits. So I contacted them and told them to issue me a refund for the 42 dollar. They still haven't done so,and its March. If i open there email and click order number it says unavailable. How do you get your money back?

I ordered a kit transmission pan,bolts,sealant and filter, a kit I received filter. And bolts ten days after that I got told the pan was back order how can you charge full price for a kit and send parts a kit contains all parts I wil be taking my business to summit from now on this has happened many times in the last few months

Each time I have ordered from JEGS the orders are slow to ship, customer service want answer the phone, the techs are smart mouths how these people are still in business is beyond me, this was the last 2 orders so not jus one bad experience

You cannot get these oeople on the phone PERIOD! So don't even waste your time like I had to. Look elsewher for your purchase! You've Been Warned

I purchased 2 seats from this store, received 1 damaged and I haven't received a replacement, customer service rep was totally rude! Do not buy from here, I was ripped off!

Placed an order on 02/18 for an in stock item, billed my PayPal on the 26th received a email refunded due to discontinued. Still have not received my funds back. No one answers the customer service line been on hold over 30 min what a joke. Last time I do business with them. On weekends there is no customer service only operators to take your money. Highly disappointed

I ordered a exhaust pipe from Jegs only reason I got it they said be here in 4 days it's day five and it's still 30 minutes from Delaware at a FedEx office and I live on the other side of the United States now this is going to take a week or more to get here terrible service

Unbelievable service! Keep giving the same excuse! Jan 10th! I ordered my shocks! Still no ETA for shipping! No tracking number no nothing!
UNREAL!