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JEGS Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, particularly regarding its customer service and fulfillment processes. Common complaints include excessive shipping fees, delayed shipments, and difficulties in communication, with many customers struggling to reach support or resolve issues. While some customers appreciate the product selection, the overall sentiment leans negative, highlighting a lack of responsiveness and accountability. The company appears to prioritize profit over customer experience, leading to a growing trend of customers seeking alternatives. Addressing these service deficiencies could enhance customer loyalty and improve its overall standing.
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JEGS is GREAT! The only people I go to, forget those other guys. They have cool knowledgeable techs, and if they do mess up and send me something that doesn't work the customer service dept is super helpful and willing to make it right. Unlike those other guys who make me jump thru hoops to fix their mistakes! I've been doing business with JEGS for years and will continue to do so.
Ordered some items that were needed asap and even told them I was willing to pay extra for two day shipping. She assured me, after I gave her my address that the extra shipping fee was not necessary as it would get to me in time. She lied. When I called back to find out why I was lied to about the shipping, especially since I was willing to pay the extra money, I was left on hold by a not very bright woman named Susan. Will not buy anything from them again.
Hi guys
I ordered a couple parts from you for my car project. Overall it was a great experience except and item showed in stock and then you sent me an email that it was on backorder for 2 weeks. Other than that thank you for the experience.
JEGS is a high performance auto parts website. They have fast shipping, good customer service, smart staff, great selection of quality parts, returns are not a hassle, and they do price match. I would place 5 stars but i never ordered from them, i read many, many reviews of this site, and just passed it on here.
From the business
1 million+ parts, 800+ brands All in-stock at guaranteed best prices. Buy by 11 pm & your order ships same-day. Trust JEGS to get it right. Shop now!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members