jClub.com
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jClub.com Reviews Summary
jClub.com has a rating of 3.7 stars from 7,425 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with jClub.com most frequently mention customer service, good quality and great prices. jClub.com ranks 244th among Daily Deals sites.
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It was a last minute gift order. I received my order in record time. It was exactly what I ordered and wanted. My customer Service Rep, Stephanie was friendly, professional and very helpful. Just when I thought customer service was a thing of the past; I find great prices, great products PLUS customer service at jClub! Amazing! You've earned my business! Thank you
Everything was as it should have been, and nothing is missing. The label was a regular king label that had a sticker placed over it specifying split king. The label indicated 1 flat sheet, 1 fitted sheet, and 2 pillowcases. In fact, the package contained one (large) flat sheetwhich is just what I wanted, 2 fitted sheets, and 2 pillowcases. It was the label that misled me into thinking the package did not contain what had been advertised for a split king set. Thank you for your active concern in resolving what I thought was a problem.The sheets are so soft and are very much what I like in bamboo sheetseven though the actual content is more microfiber than bamboo. I liked them so well that I ordered another set in navy because the eggplant color is delightfully vivid. Your responsiveness and quick resolution have ensured that I will continue to shop with you.
JClub is the best online shopping I am so happy to have found. Free shipping and returns on EVERYTHING? AMAZING
Evita was especially awesome to deal with.
The merchandise comes quickly and if I have a question, it is promptly answered by phone, email or message. It is sooooo nice to shop at jClub. Give it a try... You will NOT be disappointed... LKH
Everything has been satisfying so far. I'm waiting on some more things. I'll give another review when they arrive.
I purchased a top that was too small. I contacted jClub and they immediately refunded the money into my account (so I could purchase a larger size). I was intending to return the top but they told me to it because the return would cause more of a carbon footprint. I will donate the small top to charity. I like their thinking!
Everything else I ordered from them has been perfect and of good quality.
I ordered earpods and one was defective. I contacted JClub and received a prompt response. They let me know they sent out new ones to replace my defective ones and sent me the new tracking.
I loved the product and the customer service. I will be ordering from them again soon.
Michelle
I think jclub has a wonderful customer service department. I often asked for help with ordering and also how to return a product. Very surprised they can offer FREE shipping along with FREE return service. Never disappointed with merchandise.
I ordered size medium slippers. When the slippers arrived, they were size extra larger, eventhough the packing slip was marked medium. I emailed the company about receiving the wrong size, but never received a reply. I will never do business with them again.
I have made multiple purchases from j club and have never been disappointed with my purchases. My most recent purchase was a buy 2 get 1 free email deal. I bought Aspen cologne for men and received my order very quickly. Upon opening the box I noticed that I only had 2 boxes, not 3, as I was expecting from the sale. I called and spoke to Stephanie, who resolved my issue and went above and beyond to make sure that I was satisfied with my purchases and the company, which I am. I look forward to doing business with you again in the near future. Thank you for great customer service and making sure that your customers are satisfied. Again, Stephanie went far beyond to help me as I am sure she does for all the customers that she helps. She is an asset to your company and should be recognized as such.
Edward I do a lot of ordering on line. I have NEVER had such prompt service as with Jclub
You went above and beyond in taking care of my return. Hope you and the club have a very successful year
Jean
Stephanie was wonderful, she helped me get a return for an item that was mislabled and very hard to find. Thank you stephanie.
I had the best experience today with Stephanie. She went out of her way to assist me with absolutely EVERYTHING. She was knowledgeable, friendly, thoughtful and patient. Those are qualities that are NOT always common with customer service agents any more. She is certainly an asset to jClub! I plan to shop with jClub for a long time into the future and I do hope that I am able to visit with Stephanie again at some point. JClub has good products and they stand behind them. They are a good company to shop with!
The mail was running very slow due to the holiday. I had ordered a ring for my brother to ask his wife to marry him again. This time w/ a ceremony and not at the court house. Only it was the 23rd and no ring. I sent them a text about the issue, because it was overdue, and supposedly was to be delivered on Dec. 12th. I got a response early on the 23rd w/ a phone number and gave them a call. A really sweet lady named Evita was determined to help and went so far as over night shipping it so it got here on time! She went out of her way to make sure she made it right. She saved our Christmas! I plan to continue shopping JClub! I say YES to JClub and she said yes! Now we get to plan a wedding!
Love everything so far, happy so, great delivery! Nice clothing, prices are great, just like the a real store and YOU get what you pay for no junk!
Even though my item came slightly damaged Evita took care of it immediately. Answered my e-mail promptly. Service, to me is most important when ordering online. I will by again from jclub. Give it a try.
Customer service has been outstanding. Evita showed concern, was very courteous and ensured my concern was taken care of. Evita also displayed constant follow up to ensure my concern was taken care of immediately. An outstanding company to order from.
Waste of money did not ever work for few days. Does not plug into the car charging socket correctly, the on light never comes on, and there is no power supply coming out. It looks like a cheap product that doesn't work.
Shout out to Evita, you are awesome sauce! You take care of the clients and you truly know how to deliver white glove customer service!
From the business
JClub is a new online shopping destination for anyone who loves getting an amazing deal but isn’t interested in tricks, gimmicks, or fees.
Our team works directly with suppliers to cut costs and ensure we’re offering some of the very best prices around on products across a wide variety of categories including apparel, beauty, electronics, home, shoes, handbags, luggage, watches, fragrance, designer and branded goods, and more.
Every item, every day ships on the house. Absolutely no hidden fees and no minimum purchases required.
If you run into a problem with your order or overall shopping experience, our friendly and professional U.S.-based customer service team will be there to try and make things right.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members