jClub.comReviews 7,425

On April 30 I ordered a light from jClub. My order was confirmed and approved on May 1. In late May (around the 25th) I emailed the company as my item still said it was "processing". I received a reply that due to COVID they were behind with getting items shipped but mine would be finished and shipped the first week of June. It is June 25 and my item STILL states "processing" and I have emailed the company again on June 17th but they have not answered. I am very disappointed with this company and I just would like to know why it is still taking this long to receive my order.

My problem with this site has to do with honesty and transparency. I have made several purchases over the past couple of months and have been very pleased with every purchase except one. I posted 5-star reviews of the jewelry I had posted and those reviews appeared on the site immediately and are still there. However, I also posted a 2-star review for the one item that I was extremely disappointed in and, although the review was confirmed and immediately appeared on the page, it had disappeared when I refreshed the page. That happened twice on two different days and I can't find any other negative reviews on the site, so it appears to me that all negative reviews are being automatically deleted, and I have informed them that I will no longer purchase anything from a site that obviously has something to hide.

Everything I have ordered from these folks has been backed by them! I ordered a much needed kitchen gadget that was incomplete & was to go to the company that dealt with it and they were no help and actually lied in their emails to me. JClub went above and beyond and made it right when this other company just kept my money! They refunded me since I couldn't get what I should have from the other folks. They really back what they do and what they show. So different than what you see now a days, plus they respond back to you! They are truly great to work with and I use them a lot due to their customer service!

I recently contacted the customer service department and had the pleasure of speaking to a representative by the name of Samantha. Samantha went above and beyond to assist me with my issue. I recently turned 80 and I now have trouble hearing at times. Samantha was kind and patient with me, she truly reminded me that there are still great people in this world. Jclub not only has a great selection of products to choose from, but more importantly have people working for them that truly care about customers. When I thanked Samantha for her outstanding service at the end of my call, she replied back telling me that her Manager trains everyone to treat the customers with care and kindness, that at the end of the day, the most important thing is the customers happiness. What an amazing experience and what a great company.

I have purchased several items that I have been very happy with. Unfortunately, I had a problem with 2 items in this last order (of several items). When I went back to the item to make sure I had read the description correctly. Evita popped up in a chat window.

Even though I had received instructions to contact *******@jclub.com if there's a problem with my order, I thought I would ask Evita if she could help me. It was all taken care of in just a few minutes. I received my emails with instructions before we finished talking.

You can't ask for anything easier than that.

I recently purchased a garment for a great sale price, but when I discovered that it had been delivered ( but quickly), to another state, I contacted customer service and Evita could not have taken care of it more quickly or been nicer, she stayed in contact until it was completely resolved. There is no better sign of a company you can trust IMHO, than the smiling, efficient, and personal customer service. JClub has my business.
Thanks Evita! I would add PROOF of purchase as requested, but my order is in transit.

I received my order quickly. However, it was shorted 4 panels of curtains. I had ordered 8 and 4 had arrived. I called and spoke with Stephanie, and she asked me to send a picture of the label on the package, which showed that there were only 4 panels inside. I sent the picture and two days later another package arrived with the balance of the curtain panels. Not only was Stephanie, polite, friendly and ready to help but she accomplished what needed to be done very quickly. I would definitely order from J club again.