jClub.comReviews 7,425

UPDATE: Still great customer service! I recently returned a pair of tanzanite earrings. They weren't at all what was pictured. No problem. I got the RMA the same day, but it did take some rooting around on the website. I recommended that they make this process easier, such as a clear return button on the item with instructions from there, like Amazon. I will still give them 4 stars for my overall experience with them with this CAVEAT: Be sure that you request either a refund or store credit for your return or it defaults to store credit, Also, if you get store credit be sure that there isn't a minimum purchase threshold in order to apply your credit (like they do in promotions: i. E. $10 credit w/purchase of $40). This happened to me by mistake so be sure to check that.

I have ordered a few items with admittedly varying luck on the items. However, the customer service has always been spot on. A watch I ordered was broken. No problems with the RMA and shipped it back immediately. Store credit was not a problem for me. I also received a huge size discrepancy the other day. I wear a 8/10 pants and ordered a L sweats. They fit like S/XS. I notified them and told them I could not return them as I had discarded the packing. Surprisingly, they gave me a $10 credit. Pretty cool for a $16 pair of sweats. I'll try them again.

I bought a dozen tee $#*!s from these losers. I ordered XL, but they were too small even though I have bought many XL shirts and they fit just fine. So I contacted what was then NoMoreRack, and they sent me a return authorization. I boxed up the shirts and sent them back. Never heard a word. I forgot about it for a while then I remembered and contacted Choxi, as they are now known. They contacted me back and told me that the return authorization had been cancelled and their was nothing they could do about it. Well, I disagree, there is nothing that ARE WILLING to about it, plain and simple. They told me that they would have to have confirmation from the manufacturer that they received the shirt back, and that is EXACTLY their problem, not mine. I bought the shirts from them in good faith, the shirts were bad, and now Choix is shirking their responsibility. If they want to lose business from me and whoever might read this WARNING, then its there loss. NOt a very good business model. DO NOT BUY FROM THESE SHYSTERS!

I will never again purchase anything from this site. It's a joke! I made the mistake of purchasing a 14kt gold necklace from them. Part of my order showed up and the rest I am still waiting for. The necklace looked nothing like online and it was not worth the price either. Choxi has the worst customer service EVER. You have to E Mail them and tell them why you want to return an item and wait for authorization number and a packing slip to send your item back. It took 3 days to clear this up. Then they tell me my Choxi account will be credited the money I spent. I spent 125.00 for this necklace and I do not want to buy Anything from them, but I will have to or loose my money. Think twice before buying anything from this company. I wish that I had.

I returned an item to NoMoreRack within 30 days with a return authorization label. I never received a refund to my credit card. When I questioned them this was the response I received:

"We use store-credit as our default compensation so that customers will be able to use it right away to repurchase the item or towards a new purchase."

I think this is a very sketchy way of doing business. Had I not followed up with them 4 weeks later about my refund they never would have given my money back - BUYER BEWARE!

I greatly appreciate the previous review about it takes 15 emails to try and get a RMA for a return. I would like to add to that. I would suggest to NOT buy ANY necklaces and or Electronics from Choxi. The necklaces you get differs from what's shown on the site. In reference to the electronics, i recently purchased the BLU Studio w/ $40 Simple Mobile Sim card bundle for $109.00. It arrived and i was sent the wrong Sim card (lycamobile $29.00sim) not $40 Sim card. I needed to use the sim card fast, so i went to the website listed under the BLU product description entered the SIM card number and got error. I then called the 800 or 877 number listed, it just rings and am prompted to leave a voicemail. I call Choxi, they sent a request to manufacturer. It's been over 1 month no resolution. I just got off the phone a few minutes ago to see if they could just add the $40 to my account as in store credit, the manager said No, they must wait for the "manufacturer" to respond back and then they will know if they can apply credit. They did offer for me to return the phone. I told them it's in use and they wouldn't even offer a courtesy credit for all the inconvenience. So BUYER BEWARE. I've placed several orders with them and was pleased up until THIS issue.