Jane ClosetReviews 260

This site should be rated a 0 star. I purchased a pair of shoes from Jane Closet. They arrived with uneven stitching on the toe and heel. I wrote to them asking for a refund and return address. I was told (after another request and a week of waiting) that they do not refund shipping costs, but would refund cost of the shoes once they were received. The problem is that they needed to be returned to Vietnam and the cost was $25.00. I was not going to wear the shoes, so I decided to return them and at least only lose 1/2 my money. I sent them off, and then received a request from someone in Vietnam for the phone number of the business because the address was a large building with many businesses. Another couple of emails to Jane Closet asking for a phone number has elicited no response. So, at present I am sending emails to Vietnam and to Jane Closet trying to get help and am now out another $25.00. I doubt I'll ever see any of my money returned, and I am furious. DO NOT BUY ANYTHING FROM THIS SITE. IT'S A COMPLETE SCAM.

I spent 50.95 dollars on one pair of sneakers and one pair of sandals. They sent me the wrong size, they did not want to pay to send them back, so I paid for them to send back. It has been months now I ordered them li n june 29,2020. They sent me an email saying they can not send me the right size. They stole my money. I will never order from them again. They should be ashamed of themselves. No! I do not recommended janes closet to anyone.

I placed an order for some reasonably priced comfortable sneakers from this company. The shoes finally arrived about 6 weeks after placing the order and appeared like the picture, but were two sizes too large. I ordered a ten and received a size 43 which is something like a 12. They literally fell off of my feet. I contacted them immediately and following their return instructions took and sent photos. I then waited before receiving a response. The correspondence was polite but took place over a two month period and resulted in an apology with no resolution other than to offer me a discount on another purchase of the correct size. Their explanation was that their offices are in Hanoi and the postage would be too much to warrant the return. Although not surprised based on the time frame for delivery, the actual merchandise, and explanation, I was misled by their website which states that their based in California and had a 100% satisfaction guarantee. I write this only to warn others before purchasing from this disreputable company.

I ordered shoes which took literally forever. They must have been made upon my purchase and then shipped the slowest way from China to Florida. When I received the shoes, supposedly they were "orthopedic" shoes, I received a low quality (super cheap and nothing about orthopedic) non fitting shoe. I tried to return the shoes and I am getting NOWHERE. Their response is terrible and they make it impossible to return items. Awful experience.
Save your money and go somewhere where you can try shoes, or use Amazon where you can return items easily.

Shoes were ordered in Size 8; shoes I received were tagged "41" which translates to Size 10! I want to return them, but no packing info was included with the shipment. Along with Chinese characters, the return address is Vernon, CA. I either want my money refunded or Size 8 shoes sent to me. Also, I ordered the shoes from Jane Closet, but my VISA charge is to Boostflow Boostflow.Com CA. I phoned that company at *******257--left voice mail.

I ordered 2 pairs of shoes from Jane's Closet. The products I received were not what the catalog advertised but obvious knockoffs. Very poor quality and ugly. They were also supposed to be orthopedic but are definitely not. I have followed instructions for getting a refund to *******@janescloset as well as their phone/text number multiple times (over 100) and got no response. Do not buy anything from this company. It comes from China and I have had terrible problems buying things from companies that ship from China. I will no longer buy anything from Chinese company websites. I enclose pictures of what I ordered and what I received.

The shoes took over 2 months to get to me. Then they didn't fit, they have scuff marks that look like someone else returned them. When I tried to return them they told me I couldn't because they were not damaged. I looked at the return policy before I purchased and no where did it say that there were conditions on returning the shoes. Now all of a sudden it shows Conditions for Returns: Their size chart is so inaccurate it's a joke. Quality of shoes are extremely bad, not worth more than $2. Shoes look like something from a garbage bin. They ship from China which I found out afterwards and no where on there website does it state that this is a Chinese company. "Buyer beware"

I purchased "orthopedic" shoes from Jane Closet using the sizing chart on their web site. First, the shoes have no arch support and are not orthopedic. Second, they were huge on me. I contacted them to request a return authorization and refund; the request had to include a picture of the shoes. After 7-10 days they responded that I needed to provide a picture of my foot with a tape measure to prove that I had ordered the right size. I did that and waited another 7-10 days before they said that I had to return the shoes to Hanoi(!) and pay for the postage, even though the company is based in Fullerton, CA. They suggested that since that would be too expensive, they would give me a 30% discount on my next order - as if I would ever order from them again.

This company's website claims their shoes are orthopedic. TOTAL LIE. JC website claims to make returns easy. TOTAL LIE... they make you return to Vietnam. No Vietnam returns info on website. BAD CUSTOMER SERVICE. DON'T BUY FROM THIS SITE. A BUSINESS THAT WILL TAKE AMERICAN DOLLARS, CHEAT, ADVERTISE DECEPTIVELY, STICK IT TO THE CUSTOMER.