Jane ClosetReviews 260

Ordered shoes on May 19th. Got the shoes but they were too small. Today is July 20th. I have received emails from three different people all asking for the same information I have already sent. I have requested a refund - no word on that yet. And I have contacted my credit card company to help in obtaining the refund. A "normal" company would be johnny-on-the-spot with an exchange but not these folks. They also have a habit of shuffling you from one "customer service" person to another so no one ever has the full story and you are left explaining the same thing over and over. This company is not worthy of your business, your time or your money. This has been my experience - still an on going battle. I am definitely NOT nor have I ever been ssociated with Jane Closet (If I were I'd probably slit my wrists). They sure wouldn't pay me to write this review!

I was excited when my white sneakers finally arrived... The shoes say orthothic support - I assumed arch support (my bad). Neither. When ordering, I measured my foot and selected according to their chart. However, the 7.5 I ordered where too small. (I wear a 7 and 7.5). I tried to exchange, but was repeatedly asked for photo of the shoe with measurement and photo of my foot with measurement in order to process the exchange. Just a heads up - and you know it would take even longer for the exchange that it did for the delivery. I will gift the shoes to a friend with smaller feet. Beware. Order up if you dare.

7/17/20 These reviews are very accurate unfortunately, I didn't read them until now. According to their policy you have 12 hours to cancel which I've never heard of and I requested cancellation before items were shipped but Rosie said because it was past 12 hours I had to wait to receive my package to return it and get a refund. After almost a month later I received the items refused the package and now Rosie has the nerve to say I didn't read the policy and should go read it. First she tells me I have to receive my items to return it and get a refund now say I need to read the policy. She is not help at all I wonder if that is her real name or fake name. It's a shame to have to deal with bad customer service she was not helpful at all. I will NEVER purchase from Janecloset again and will be telling all my 500+ family members not including my friends not to order from her either. These people want to screw you out of your money even after you returned/refused the merchandise!

If I could give a zero, I would. Believe these other reviews-they are accurate. Poor quality-no returns. Cannot contact seller. Same cheap plastic, ill-made shoes shipped in a bag. DO NOT BUY.

Please Beware of a rip-off Chinese company. Very poor customer service, as this company is actually in China not California as they portray themselves to be located. I finally received my shoes after 7 weeks and they smelled so toxic from whatever chemicals they used to make them that I had to put them back into the bag (yes, they shipped them in a bag) they came in and put them outside. They are unusable, not fit to wear. When I reached out to the company they told me they would not give me my money back, that there was nothing wrong with the shoes. This is a warning to the next person who is thinking of purchasing from Jane's Closet.

I placed an order on July 7,2020 and realized when I got the order confirmation that I had marked the wrong size. I immediately emailed customer service since the site said there was no one answering phones right now due to Covid 19 to ask them to please change the size on the order. I emailed them also on July 8 and 9 but got no response. I got an email on July 13 saying that my order had been shipped. Today (July 16), I received an email saying that my order had already shipped and could not be changed. WOW, just wow. Apparently they couldn't be bothered to read my emails from July 7,8, and 9 until July 16. Now I have to try to deal with a return which I have a feeling is probably not going to be worth the hassle. I am going to try disputing the charge on my debit card.

I placed my order in June 2nd, I looked at them in Instagram and they looked cute. I wanted orthopedic shoes, since I broke my foot in January. I was very anxious to get the shoes, but it took one month and a half, it was no way to track the shipment, no body responded to my emails and phone calls. Finally in July 12th, the shoes arrived. Oh my Lord, the are not orthopedic, they quality is poor, the don't fit, I could buy better shoes for less price.

Now I want to return them, but there is no way that someone answer the phone or reply my emails.

Lesson learned, I need to check the reviews first. This company sucks.