Jane ClosetReviews 260

I placed an order over 5 weeks ago and am still awaiting my merchandise. Tracking shows it was picked up in Hawthorne, CA and has sat there for weeks. I sent 2 emails inquiring about this, but was told to contact postal services because they don't have any information about it. I was essentially told they have no idea when I will receive my order, but they assured me it was shipped. Hopefully I will get it one day... I would rather pay more for shipping and get my order in a reasonable amount of time.

Was so anxious to get my shoes, but when they arrived, they were too wide. I read the return policy and followed the step to contact. They contacted me back telling me to take a pic of the product and shipping envelop. Did. Then, I had to draw around my foot, put a ruler beside it with my foot and the shoe and take a pic. Did. Then,
They tell me to give them to a friend or donate them. After 4 or 5 emails, they gave me an address in Vietnam to return my $29.99 shoes and pay the $19.99 shipping. What a scam.

I made the mistake of ordering not one but two pairs of "orthopedic tennis shoes." I thought they would have good arch support since they were described as "orthopedic." But the arch support was very poor. When I tried to return them I was told that the company would not take them back, that they only took items back if the items were defective or if the wrong item was sent. So I am stuck with this pair of shoes that I can't wear. I will donate them. Janecloset. Com offered me 30 percent off on my next purchase, but I will never ever buy from them again.

I ordered shoes. Suppose to be ortho slip on shoes in size 9. Shoes were to small, terrible workmanship on the inside of both heels resulting in almost a pleating of material. Customer service took forever to respond, wanted pictures and then told me they were the correct size but no mention of the workmanship. Pretty much it was sorry but we are keeping your money but we can offer you 30% off your next purchase... not in this lifetime.

I ordered 2 pr of sandals from Jane Closet who advertised them to be leather uppers and orthopedic shoes. When they came, they were in separate clear bags inside 1 shipping bag. They were not leather and the insole was so thin they would not be for orthopedic feet. So I sent them bak by UPS who tried to deliver them 3 times to their address & there was noone there. I was ripped off because I never got my money back. Be prepared for that if you order anything from them. They do not even deserve 1 star, but you couldn't rate it any lower.

Ordered a pair of shoes, the ones you see online look suede, the ones I received are nothing but cheap plastic. I immediately checked out there return/refund policy and did exactly as it said. I emailed with pictures and requested a refund. They send me a link to their refund policy. Not sure why, I felt I already did what they say to do in order to get an ok to receive a refund. Now they ignore my emails because they never were going to refund me. This business is a scam. They need to be shut down and I honestly believe any good reviews are fake.

Been waiting about. Eight weeks for my order and no package yet. Tried calling, no answer, tried email, no replies ever. They say they respond back within 24 hrs. Have tried for weeks to contact them, no responds. The tracking number is fake. Says my package was in California, Indiana, and Tennessee at the same time. Then weeks later was in South Carolina then week later in Memphis Tennessee,
It is in China I'm sure. They want you to think they are an American company, but they aren't, they have an address in California but they are a China company. If you think you want to order from janes closet please read the reviews first, and you will change your mind. They are a rip off. China made crap. Dishonest people, never do what they say. It's been near. Two months, tried many times to contact with no results. All they want from you is your money. Will never do business with janes closet ever again. They don't even deserve a zero. I would rate them a minus 100. Very very very disappointed. Never seen a worst company

I started placing an order for three pairs. Concern #1 where do I access my discount. OK it's free shipping. I'll let the discount go. Concern #2 at checkout "where is the PayPal option?" Then I decide to check janecloset.com online. THANK ALL OF YOU who took the time to alert other unsuspecting customers. The one or two who received the items and had no problems, if that is true, you may not want to try your luck with this site ever again.

First, you buy items and you get no proof of a receipt, the order number is useless unless you download an app that no one else uses so you have no idea how long it will take to get your purchase. Mine took 6 weeks! And your contact with them is an email address that takes several days to be responded to. Once you get your order and you realize that (1) an item is missing and (2) the quality of what you received is not as expected. There's no order form included, no way of knowing their return policy. The obscure email address no longer responds to your emails. Stay away from this company - just not worth the hassle.