ItsWorthMoreReviews 660

I sent in my phone which had minimal scratches on it. I rated my phone as good which is for a phone that shows moderate signs of wear with few scratches as per their website. They claimed it had too many scratches and was dented (which it was not) and although I asked for their offer to be reevaluated they came back with photos of a phone that was not my phone. I know because I took pictures of it before sending it in. When I requested a reevaluation, it took 4 requests before anyone got back to me. Think twice before using them.

I have to preface this with review with two thoughts: first, I read all the negative reviews AFTER I had already shipped my phones and was very hesitant; and second, I traded in my two iPhone 8s the very same week as the iPhone 11 came out so I am sure they were swamped!

That being said, my phones arrived at their Florida processing center Wednesday the 25th of September, 2019. I had described both of them as flawless as they were, in fact, flawless. My wife and I used glass screen protectors and rugged cases on the phones since we purchased them in 2016. They were unlocked by AT&T and I ensured I included the unlock paperwork in package. Fast forward to the 30th of September, 2019; the company emailed me around 10:00 A.M. saying that they were going to honor the full value ($532) and thanked me for accurately describing my phones. They told me they would process the payment within one-business day. Just now, at 5:00 P.M. (CST) they processed the Zelle payment and I received it instantly.

I am providing this detailed review to, hopefully, help these guys out in the face of these negative reviews. I am not being reimbursed, offered any type of promotion, nor receiving any compensation for this review. Further, they didn't even ask I provide one. While I can't say all, or even any, of the bad reviews inaccurately described their phones; I have to hazard a guess that a lot the dissatisfied customers' phones did not meet the company's (explicitly stated), or even the dictionary's, definition of the word 'flawless.' Or, maybe I just got lucky. In any case, I am thoroughly pleased and would use them again in a heartbeat!

I was very happy with the transaction. They acknowledged receipt of the item, agreed with my analysis of the condition of my phone and let me know, and I received payment quickly. Their offer was as good or better than other companies offered me.

I've bought used electronics in the past and I know what I expect when an item is said to be in good or excellent condition. I've read many other reviews of the company and based on their description of their items, I would not have found the item to be in good condition.

Sent an iPhone 5, an iPhone 6, and an iPhone 7 Plus. The original value for 3 phones was reduced to $205. Phones, based on nonexistent flaws. Asked for my phones to be returned I ended up using a local vendor. I got $300 for the three phones. You cannot rely on their assessment on your phone's condition. To their credit, phones we returned quickly.

They did remove the SIM card from each phone. I was told by D&R Electronix in Riverside, CA who bought the phones that the SIM cards are free from the carrier saving my the trouble of a police report, but it underscores my opinion of this company. AVOID!