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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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The report that I was understanding I would receive for $2.95 was supposed to have more information but I have to pay $9.95 for the "premium" report. Very misleading
Provided zero information, only provided the name and phone number which I already had
Hello Karen,
Thank you for your feedback. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the needed information. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading. I paid to know who the owner is and you did not provide that information as advertised.
Hello Sarah,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A bit scary but it worked well. More info than i was looking for
Hello Eddo,
Thanks for your honest feedback! We understand that it can feel a bit intense initially, but we're glad it worked well for you.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information was very outdated there have been three people on my information that is hacked into my stuff before it looks like they're the same equivalent of ground as I do on this one. Honestly I can name three free sites they give me a lot more than what yours guys did I'm serious I'm very very disappointed this ain't right you guys flood me with informations I don't need but the worst part about all this you won't let me fix the mistakes you want me to fix them even if I'm talking to customer care I can show you where I serve these people and one one is serve 15 years I'm still a bunch of money but still doesn't matter that's the worst part about it you only fix it.
Hello Mike,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't provide accidents unless you pay the higher price. Deceitful
Hello Kelly,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access this extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not allow me access to anything I wanted to see.it's a joke!
Hello Michael,
Thank you for your review. I'm sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
…………………………………………………………………………………………………………………,…………….
Hello Neke,
Thank you for your review. We would love to hear more about your experience so we can use your valuable feedback to deliver an even better experience next time!
Please contact our Voice of Customer Team at [email protected] with any further comments or suggestions. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Q I paid for your service in order to get certain information on a vehicle that I purchased any information that I needed is not accessible without paying more money to get the premium package but no mention of that was made before I made my selection
Hello Gary,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Does not provide all information needed for searching vin records
Hello Katharine,
Thank you for leaving a review. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Wasted $3 for a report that told me nothing. This was a waste.
Hello Liz,
Thank you for leaving a review. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the needed information.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You will get the information you want. But if you need name of previous owner it will cost extra. But you will get what you need.
Hello Lisa,
Thank you for your positive feedback! We’re glad you found the service fast and accurate. We appreciate you mentioning the option for previous owner information. Please know that although our service allows you to search for vehicle ownership records, we regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is the current or previous owner.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided seems to be around 3years out-of-date so although the cost was small, I was disappointed. I'll have to hire a skip tracer.
Hello Jodie,
I appreciate you leaving a review, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Put in the plate number for my car and did not receive any information on it.
Hello Stephen,
Thank you for your feedback. I'm sorry we could not provide the information you needed.
I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yes it's great thanks wow so good so great love it so much yes so much
Hello Maddie,
Thank you so much for your awesome review! We’re happy you love it that much! We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Your excitement totally made our day.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Returned information on the wrong vehicle and wrong state of registration
Hello Brett,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I have canceled the account as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until September 22,2025.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks for your help. I found what I want. Your website is easy to use
Hi Nurettin,
Thank you for your positive feedback. We're glad you successfully located the information you needed and found our website user-friendly.
Should you require further assistance or have questions, please get in touch with us at [email protected]. We're here to support you.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315.
I need the name of the owner, your front end of this process of requesting funds seems so simple and this would be provided. Not so. Bait and switch. It's a sucker punch to my awareness, this is something that has occurred to consumers since the 1800's. Thanks for nothing.
Hi Christopher,
Thank you for your feedback. I'm sorry you did not get the information you needed.
All customers can run a free preliminary search to verify a person’s existence in the U.S., but the results may differ from those available in the member’s area.
I also attempted to find the information you requested, but was unsuccessful. We source data from public records such as courthouses, white page directories, vital records websites, social networks, and archives. However, not all information is available, and some may be restricted by laws like the Driver’s Privacy Protection Act (DPPA). As stated in our FAQs—Data Questions: https://infotracer.com/faq/, we cannot guarantee specific results.
I appreciate your understanding.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I request a refund. I'm utterly disappointed by the lack of results. I want a cancellation and refund asap!
Hi Chloe,
Thank you for your feedback, and I'm sorry you were dissatisfied with the information you received.
We’ve processed your refund of $2.95. Depending on your bank or card issuer, please allow 3–5 business days for the amount to reflect in your original payment method.
Additionally, your account has been successfully canceled, and no further charges will be made.
If you have any other questions or need further assistance, feel free to contact us at [email protected]. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did this to see if the tags were current (if they were renewed for the '25 year) but that info isn't given.
Hi Edward,
Thank you for your feedback. We understand you were checking to see if the tags were updated for 2025.
Our data is sourced from courthouses, white page databases, vital records websites, social networks, and archives. However, as explained in our FAQs under Data Questions: https://infotracer.com/faq/, we cannot guarantee that all information is current or complete.
If you have any questions or need assistance, feel free to call us or email us at [email protected]. We’re here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teresa,
I appreciate you leaving a review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without extra fees.
Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but I was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315