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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I wish the report had more current information on this person.
Good in a pinch and fast accurate reports when you need them. Has good security features. Fast response times and easy activation/deactivation of accounts or memberships. All in all a great service for anyone needing reports for the reasons they provide.
Hello Bryon,
Thank you for the 5-star review! We're thrilled you found the service easy to use, affordable, and reliable—especially when time matters most. It's great to know that our security features and account management tools added to your positive experience.
We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied about what was provided in report and now wants me to buy premium report for $10 more
Hello Chelsea,
Thank you for leaving a review. We apologize for the confusion and inconvenience this has caused. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste of time and money
Payment walls leading to more payment walls with no actual information
Hello Vincent,
Thank you for your feedback. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Seeking additional information which is not contained in the report.
Hello M C.,
Thank you for your review. I’m sorry you did not find the information you were looking for. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see you were trying to find information on a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave me many pages of junk but no complete address (just a town which I provided), no specific date of birth, no phone number
Hello Sarah,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and are subject to legal restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A lot of it is other people and there is notihing about the texas charges here
Hello Joseph,
I appreciate you leaving a review, and I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to know who owns this vehicle. I feel I'm being set up to purchase the "premium" report. If I buy that, will it still not tell me who owns it, unless maybe I purchase the "platinum" report?
Hello Jim,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Old info and mixed in with another person with the same names
Hello Valarie,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It could not have been better! I found what I wanted today on here.
Hello Geoffrey,
Thank you for your kind words! We’re thrilled you found exactly what you were looking for.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They told me I would be able to see more information like the owners name with the basic plan, and now want me to upgrade to premium for that. Scummy.
Hello Gabriel,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was a great experience. It was very easy to use.
HI Arlene,
We’re glad your experience with us was smooth and straightforward. Your feedback motivates us to keep providing user-friendly and effective services. Feel free to reach out if you need assistance or have questions. We’re always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Incorrect advertising, not interested in paying twice for the same information
Hi Cassie,
Thank you for your feedback. I’m sorry for the inaccurate information you received.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Please give us a call or send an email to [email protected]. We hope to have the opportunity to serve you better.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's a little hard to navigate but once you see it, it clicks. Also have to pay for a lot of additional features. I thought it was all in the package.
Hi Joseph,
Thank you for sharing your thoughts with us. We appreciate your patience as you familiarize yourself with our platform.
We understand that some features require separate purchases, and we’re sorry if this wasn’t clear initially. We aim to provide flexibility while offering valuable options to meet different needs.
If you have any questions or need assistance navigating the service, please don’t hesitate to contact us at [email protected]. We’re here to support you.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Told me absolutely nothing., A total waste of money.
Hi Duncan,
Thanks for your feedback. I’m sorry you were dissatisfied with our service.
Our goal is to provide you with the information that you need. However, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at [email protected]. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You say for $3 and change with tax you get this information, when I paid I was told that I'd have to pay "additional funds "for the name I needed. You get bare minimum for paying for information. It's always additional fees to get the information.
Hi Creta,
Thank you for your feedback, and I’m sorry about your negative experience.
I understand your concern about the initial price and then encountering additional fees. Our goal is to be as transparent as possible about what’s included upfront and what may require extra charges, and it sounds like we fell short in your case.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Please call us or email us at [email protected]. We’re here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your service was to include the name of the owner of this vehicle and it did not.
Hi Martin,
Thank you for your feedback. I'm sorry you're dissatisfied with our service.
Owner details are sometimes not included due to privacy regulations and data availability constraints under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. However, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/, there is no assurance. We appreciate your understanding.
If you need further assistance, please feel free to email us at [email protected]. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
J'ai reçu les noms de la potentielle personne que je recherche, ça m'a l'air bien mais je n'ai pas encore eu le temps de vérifier en profondeur,
Hi Christion,
Thank you for your 4-star rating and feedback. We're glad we provided you with the information you needed. Feel free to contact us anytime if you need further assistance. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Advertisement stated that I would find the owner of this vehicle's name however I don't see it anywhere on this report.
Hi Arthur,
Thank you for your feedback. I’m sorry if your search did not provide the information you needed.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesnt work
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Hi Sam,
Thank you for your feedback. I'm sorry you had a negative experience with our service. If you could please provide us with more details about the issue you're experiencing, we’ll do our best to help resolve it as quickly as possible. Feel free to call us or email us at [email protected]. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
HI Marina,
Thank you for your review. We truly appreciate you taking the time to share your experience and give us 4 stars.
We understand the importance of up-to-date information, and we're sorry that the report didn’t contain as much current detail as you hoped. Our data is sourced from public records provided by government agencies and other official sources. While we strive to keep our database as accurate and current as possible, there can sometimes be delays in how quickly new information is publicly available.
If there’s anything else we can do to assist you or clarify details from your report, please don’t hesitate to let us know. Feel free to call or email us at [email protected]. We’re happy to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315