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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Very very thorough vehicle reports location histories title histories the only thing missing is like maintenance that would be cool.
Hello Ronnie,
Thank you for your 5-star rating. We truly appreciate your support.
We’re glad to know you found the report helpful. Thank you as well for your suggestion regarding maintenance information. We value your feedback and will share it with our team as we continue working to improve our services.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Kay,
Thank you for your review. We would love to hear more about your experience so we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hi Jammie,
Thank you for your 5-star rating. We appreciate your support and are glad to have you as a valued customer. If you need assistance or would like to share feedback, please feel free to contact us at [email protected]. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received a text message supposedly from Elon Musk wanting me to invest in a new app for Tesla. I came here to get info on phone number and the person who has the number. Your app gave me the name and address for the owner of the number and it was not who was texting me. They were trying to get me to go get an Apple Pay card with a thousand dollars on it and send it the number to set up my account. Thank you for supplying me the info I needed to shut it down.
Hi John,
Thank you for your 5-star review.
We’re glad our service provided the information you needed and helped you make an informed decision. Protecting our customers by delivering accurate and reliable data is very important to us.
If you ever need assistance in the future, our team is always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This seems like a scam. I was asked to pay $1.95 to get a 7 day trial membership (with fees to continue monthly if not cancelled) and so I did that. Now it says my membership is inactive and I need to pay AGAIN. I still have not been able to access the ONE report I requested (X3TG-U*******046-20DHX) Please fix this - thank you
Hi Corinne,
Thank you for your patience while we reviewed your concern.
Upon checking your account, we can confirm that a member of our Support Team has already assisted you regarding your membership and report access. We also see that additional support was offered to help you further with locating the records.
Our goal is to ensure you can access the information you need, and we’re more than happy to continue assisting if anything remains unclear or unresolved. If you still need help locating specific records or have any additional questions, please don’t hesitate to reach out so we can provide further guidance.
We appreciate the opportunity to assist you and are here to help every step of the way.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your search isn't pulling someone I know for a fact has a registered address and criminal history. It hasn't located him at all and I paid for this. Not happy. Waste of money.
Hi Jessica,
Thank you for your feedback. I'm sorry you’re disappointed with your experience.
I understand your concern regarding the results of your search. Our reports are generated using information compiled from various public record sources, including courthouses and other publicly available databases. However, record availability can vary by jurisdiction, and certain information may be limited, restricted, or not yet updated at the time of a search. While we strive to provide accurate and comprehensive data, we cannot guarantee that all records will appear in every report.
If you need further assistance, please reach out to us at [email protected]. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great for quick fact check on a location but like all the rest... if the address is a location of a multi-office building you can't necessarily get any info on the occupant organizations.
Hello William,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made available freely and publicly by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good info but not what I was looking for. I was needing a more detailed report, but it looks like I will have to go to the dmv for that.
Hello Melissa,
Thank you for sharing your feedback. I'm sorry our report did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see you were running a search for a License Plate, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the month of unlimited and it keeps telling me to keep paying and paying and paying, and isn't showing me the report
Hello Cat,
Thank you for leaving a review. We sincerely apologize for the inconvenience this has caused.
Upon checking, your account is active and in good standing, and the website is working correctly, so you should be able to run searches.
To use our site at its best, please consider the following:
(1) Use the most updated compatible browser, preferably Google Chrome
(2) Access the site through a desktop/laptop
(3) Ensure that the internet connection is good
(4) Logout and refresh your browser, then log back in and try again.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was led to believe I would receive more info on the owner of the vehicle and did not receive any info that I didn't already have. Waste of money
Hello Jennifer,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and issued a $1.95 refund. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
………………………………………………….
Hi Theodore,
Thank you for your 5-star review. We appreciate your support and are glad you had a positive experience with our service. Please don’t hesitate to reach out if you need assistance in the future. Have a great day, and stay safe!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No social media listed, but I know the target has social media. So either you can't actually search it, or you failed to find it.
Hello Jason,
While we do search across a wide range of public and commercially available sources—including public records, archives, and certain online data—not all social media information is publicly accessible or legally retrievable. Some social media profiles are private, restricted, newly created, under alternate names, or intentionally excluded from data aggregation, which can prevent them from appearing in our reports even if they do exist.
Additionally, the availability of data can vary based on source limitations and state or platform-specific restrictions that are beyond our control. For this reason, we’re unable to guarantee that every online or social media presence associated with an individual will appear in a search result.
That said, we genuinely value your feedback and want to help wherever possible. If you’d like us to review your search further or discuss what information may still be available, you’re welcome to reply to this thread or contact us directly at [email protected]. We’d be glad to assist.
Thank you for taking the time to share your experience. We appreciate the opportunity to improve and hope to better support you moving forward.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I initially created an account and paid for the trial for simply just reverse phone number lookup. The three numbers I looked up brought back nothing. So basically I paid for nothing. Infotracer has not been able to render any service to me whatsoever other than just looking myself up to see what there is, if anything. I guess you guys just got me for three bucks. But you won't ever again. My rating is actually negative one star. I have no idea why everyone tries to integrate the star system so that you have to rate them at least one. So, here's your "at least you tried trophy," also. Everyone gets a gold star, YAY!
Hi Nicholas,
We’re sorry to hear about your experience and understand your frustration. Reverse phone lookups rely on the availability of public and third-party records, and not all numbers have associated data. This may occur if the phone number is a dummy or system-generated number, has been added to the Do Not Call list, or has been purposely removed for privacy, confidentiality, or security reasons by an individual or by the state.
We continuously update our database as new information becomes available. You can enable alerts for your searches in the My Alerts section of your account to be notified of future updates.
We'd love to turn this experience around. Please reach out to our Voice of Customer Team at [email protected] so we can explore options on how we can help.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report did not include the owner information despite advertising otherwise. Do not waste your money on Infotracer. It is a scam.
Hi Miranda,
Thank you for sharing your experience. I’m sorry to hear that the report did not meet your expectations, and I understand how frustrating this can be.
Infotracer provides access to information sourced from publicly available records maintained by state and local agencies. While our service advertises access to owner-related data, the availability of specific details can vary depending on what is present in public records. In some cases, certain owner information may be unavailable, incomplete, or restricted, which is outside of our control.
We want to assure you that Infotracer is a legitimate service, and we’d really like the opportunity to review your report and address your concerns directly. Please feel free to contact us at [email protected], or let us know if you’d like to schedule a call so we can assist further.
We appreciate your feedback and hope to help clarify this for you.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your report has many errors: unrelated people, unrelated addresses, unrelated phone numbers and emails. Somebody named Pamela S Percival. I dont know her. I have never lived in Ft. Worth, TX, Kennard, TX, California.
Hi Pamela,
Thank you for taking the time to share your concerns. I’m sorry to hear that you’re dissatisfied with the report and understand how frustrating it can be to see information that doesn’t seem accurate or familiar.
Please be reminded that our services let customers look up information about people in the United States. Thus, the search results may pertain to a different person with the same name as the one being searched. Our reports are compiled from records that are freely and publicly available from various state and local offices, agencies, and departments. Because of the nature of public records, the data may also sometimes include errors, outdated details, or associations with individuals who have similar identifiers, which is unfortunately beyond our control.
To learn more about where and how we source our data, you can visit: https://infotracer.com/faq/.
That said, we’d really like the chance to help and make this right for you. If you’re open to it, we can schedule a call at a time that works best for you, or you may reach us directly at [email protected] so we can review the report together.
We appreciate your feedback and hope to assist you further. Have a great day and stay safe.
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The amount of detailed information that Infotracer provided to me just from an IP address was mind blowing! I'm very impressed. If you are looking for information based off an IP address LOOK NO FURTHER.
Hello Anitra,
Thank you so much for your kind words! We’re glad you found the information detailed and useful. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I only needed a name for the number. I was curious about the services so I tried it. I felt that I had to give too much information for too little information.
Hello Mark,
Thank you for trying our service and sharing your thoughts. We’re sorry it felt like too much information was required for what you needed. We value your feedback. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I cant get the owners name and that the only thing i wanted. I think what your selling is crap as it sead owner info but hey you dont show it anywhere
Hello Robert,
Thank you for your review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
I processed a $1.95 refund. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am trying to find out if there is a lien or any loans taking out on this vehicle that was what I paid for when using the app and I don't not see anything in regards to that
Hello Ian,
I appreciate you leaving a review. I'm sorry you're dissatisfied with the report you received.
I can see that you have contacted our Live Chat Support, and we have tried to look for more information. There have been no reported significant instances of the vehicle having any lien records. Furthermore, it signifies that there are no outstanding financial claims or restrictions that have not been publicly disclosed or reported, based on the available records. These positive results reflect the vehicle's clean ownership status.
Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Alexa,
Thank you for your review. We would love to hear more about your experience so we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share. Have a nice day ahead, and stay safe!
Sincerely,
Bianca
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315