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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Your site shows that I can get title information on previous owners. After I pay the $2.99 I click on the original title and it takes me to a California DMV form to fill out to request title/owner information. This is very misleading. I could have found the California web site and form on my own, but I picked your site because it showed I could find the past titles/owners of the vehicle.
I believe you are misleading in what information is available. I was looking for the original owner, and your site shows owner history, but when I click on it the page goes to a California form to fill out to request title/owner information. This is very misleading - I could have found that form and filled it out myself without paying $2.99
It didn't take as long to get the information that I wanted like it does other search websites. I got the info that I was looking for in a matter of a couple of minutes compaired to having to wait several minutes with other search weabsites.
Hello Carol,
Thank you so much for your feedback! We're glad you were able to get the information you needed quickly and easily. Our business is about your convenience, and we value your time. Therefore, it is always our goal to make it easy and simple for our customers to access the information they need.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know there is a pending court case against the person I am looking up. I am trying to find out what he is charged with. This site has not helped at all.
Hello Rebecca,
I appreciate you leaving a review. I'm sorry that we were unable to provide the information you needed.
Please note that active/pending court cases are not automatically open to the public, as these are ongoing state processes. We can provide you with previously served or completed court arrest & warrant records, as well as court hearings and court dates.
If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Inaccurate info is on this report. As well as much missing info. Then there's an offer to pay for premium... Which all seems like a scam.
Hello Shereen,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call at your earliest convenience, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's stupid to have to go through a whole thing to cancel and also like why not a one time purchase hello it's a consumer world. You would get way more sales if people didn't have to be roped in to some scam cancellation
Hi Stephanie,
Thank you for sharing your feedback. I’m sorry that you're experiencing difficulty with the cancellation process and subscription setup. I understand how important flexibility and transparency are for our customers.
I’ve confirmed that your subscription has been successfully canceled, and no further charges will be made to your account. If you have any further questions or require additional assistance, feel free to call or email us at [email protected].
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Instant login after access to the account, and the PayPal integration allows easy payments for any premium reporting services, great and efficient service!
Hi Stef,
Thank you for your 5-star review! We’re glad you had a smooth experience with instant access and PayPal payments. It’s great to know you found our service efficient and easy to use. We appreciate your support and look forward to serving you again. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Felt it was misleading once I paid the 2.95 fee then to really get the info I wanted it was going to cost alot more. Now I am trying to cancel my subscription and having issues as I definately dont want to pay any more fees as this was a one time search i needed to do
Hello Anne,
Thank you for your feedback. I'm sorry to hear about your experience and the frustration this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until November 5,2025.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is not the information that the report said it would provide. Very deceiving. Very fraudulent. I would give ZERO stars but it's not an option. Thank you for wasting my time.
Hello Kristin,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Total scam - you can't get any actual info about the car or owner without paying for the "enhanced report" after you've paid for the report.
Hello MacKenzie,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank for cancelling. I no longer needed your service
Hello Jenelle,
Thank you for letting us know. We’re glad we could assist with your cancellation. If you ever need our services in the future, we’ll be happy to help.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You lied. I paid for the report, and then almost none of the information is provided unless I pay more money. This is a scam site.
Hello Erin,
Thank you for sharing your feedback. I'm sorry to hear about your experience. This is not the kind of impression we wanted you to have. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are continually working to improve our services. If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Try to cancel subscription and can't seem to get it done
Hello Warren,
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you experienced while attempting to cancel your subscription. We understand the importance of providing a straightforward and user-friendly cancellation process, and we appreciate your feedback as it helps us improve our services.
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you for this service. The payment made will allow you access until October 29,2025.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Instead of the cheap-$#*! report for a low price, just give me a real report at a fair price. I absolutely dislike this upgrade crap!
Hello Thomas,
Thank you for leaving a review. My apologies for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call at your earliest convenience, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was in a head on collision with a person and I was trying to find out if he was the actual owner of the car. Thats all I wanted to know. You gave me usless information like airbags and other bull crap I could care less about and could have found with a free look up online.
Hello Mark,
Thank you for sharing your feedback. I’m sorry to hear about your accident — I hope you’re doing okay. I understand how frustrating it must be not to get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were unable to provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not include the right owner, it had not even filled the owner under the correct vehicle. Scamming me out of my money, I requested a return on funds and I will not be using this service again. Horrible, you think you'd get the right information. Smh
Hello Gideon,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You are a bunch of lying rat bastard con men. You don't provide the information that you claim to provide - instead you refer to other sites - or you promise the additional information if I upgrade... I don't recommend this site. You don't love Jesus and your feet stink.
Hi Donald,
Thank you for your feedback and I'm sorry you're dissatisfied with our service.
All customers are welcome to conduct a preliminary search. This search accesses public databases to confirm that a person is present in the United States. The information is for reference only. Please note that results from the preliminary search may differ from those found in the member’s area using the same search criteria.
I want to turn things around and help you get what you need. We'd like to offer further support at no additional cost. Let us know the specific type of record you're looking for and our team of researchers will scour our database to ensure that all available public records on this matter have been located and shared with you. Feel free to give us a call or send an email to [email protected]. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam. They bate you into paying $3 for the free info they show you in the beginning. You can not see the owners unless you have some type of formal documentation and or reason.
Hi Arnold,
Thank you for sharing your feedback! I’m sorry if you did not get the information you needed.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand. Let us know if you need further assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I cancelled my renewal weeks ahead of time and sent an email requesting that someone check that the cancelation went through. I never got a response and then I got charged $24.95! I need a refund AND for the cancelation to go through!
Hello Brittany,
Thank you for letting us know. We sincerely apologize for the oversight in not canceling your account as you had requested.
We understand how important it is to manage your account promptly and efficiently, and we are sorry for any inconvenience this may have caused you. Please know that this was an unintentional error on our part, and we are taking immediate steps to ensure that your account is properly canceled as of today.
No worries, we have cancelled your account, and no further charges will occur. We have also issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back on your payment method. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want the full report start to current the premium report is sneaky. Telling me upfront it's 15 bucks i would be like hell yah that cheap enough but these types of things are exactly why i don't trust anyone hence my reason for being here
Hello Arron,
Thank you for sharing your feedback. I apologize for the confusion and inconvenience this has caused. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ntyjn,
Thank you for your review. We would love to hear more about your experience, so we can use your valuable feedback to deliver an even better experience next time!
Please reach out to our Voice of Customer Team at [email protected] with any further comments or suggestions you wish to share.
Thank you again for taking the time to review our business. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Charles,
Thank you for leaving a review. I apologize for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we are unable to determine if the information available is the current or previous owner.
Nonetheless, I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315