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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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I am trying to find out if there is a lien or any loans taking out on this vehicle that was what I paid for when using the app and I don't not see anything in regards to that
This web site was very easy to work the information is good, I was hoping to see who owned the vehicle or if it was stolen. But this will do.
Hello John,
Thank you for your review! We’re glad you find the site easy to use, and the information was helpful.
Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I purchased the service because it said it had title information. When I got the report the title information came back with N/A.
Hello Luis,
Thank you for sharing your feedback. I'm sorry we couldn't provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were trying to find information on a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on February 2,2026. If you wish to cancel, please give us a call or email us at [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Dfgdgfhhuhbj just bkfjddhdhdhdhdhdhdhdhdhdhdhdhdhdhdhdhdhddhdhdhdhdhdhdhdhdhdhdhdhdhwuxhxhdjej
Hello Jay,
Thank you for your review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I NEED TO KNOW CURB WEIGHT AND GVWR ON VEHICLES AS PART OF MY JOB THIS IS THE BEST PLACE SO FAR THAT IS REASONABLY PRICED TO LOCATE THE EXACT WEIGHTS.
Hello Lino,
Thank you for your kind words. We're thrilled our service is helping you quickly find exact curb weight and GVWR details when you need them. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did a search then all these things came up and payed money as it wouldn't give me reports then paid money did searches again and got nothing says no current usernames no emails it's crap and fragrant
Hello Joshua,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and are subject to legal state restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the information you need. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received a report that went above and beyond the info I needed. Only issue in my opinion is that they don't give registration info like if the registration tags are up to date or not
Hello Fiona,
Thank you for your kind words! We’re glad the report exceeded your expectations and provided the information you needed. We also appreciate your feedback regarding registration details. Please know that registration information is not part of our service.
Additionally, we source data from records made available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received an error during payment completion but Donna was able to help me log in to get the information I needed. I would recommend and use this service again if need be.
Hello Ron,
Thank you for sharing your experience! We apologize for the inconvenience you experienced during payment; we’re glad Donna was able to assist you and help resolve the issue. We're thrilled that you will recommend us. We consider ourselves fortunate to have customers like you, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great great great great great great great great great great greatGrwat
Hello Lori,
Thank you for your review! We're thrilled you had a great experience with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. Thank you for your kind words. We look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The app gave me the wrong name and addresses of the person who actually owns the number I looked up. Been Verified was correct.
Hello Amy,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. I understand how frustrating it must be not to get the accurate information that you needed. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's working just fine thank you very very much. It's hard to find a good app to look numbers up and get any real information.
Hello Jennifer,
Thank you for your kind feedback and for rating us 4 stars. We’re glad to know the app is working well for you and that you’ve been able to find real, helpful information. We appreciate you taking the time to share your experience. If there’s anything we can do to make your experience even better, please don’t hesitate to let us know.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Even though I was supposed to get unlimited access after a bunch of searches it shut me out for "suspicious activity"... huh? I was doing exactly what the website is for- reverse phone numbers. What a rip off.
Hello Ashley,
Thank you for sharing your feedback. I apologize for the inconvenience this has caused.
Upon checking, one of our team members emailed asking for information to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give title info as indicated just telling me obvious stuff like the state it is registered in is not info... names and addresses and such are info this is obvious info i can look out the window and get.
Hello Patrick,
Thank you for sharing your feedback. I apologize that we were unable to provide the information you needed.
Please know that we no longer provide ownership information for our license plate or VIN searches due to DPPA (Driver’s Privacy Protection Act) restrictions.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up because I was told there was a report on the phone I was looking up. As soon as I paid, I was told there was no information. That is fraud.
Hello Gloria,
I appreciate you taking the time to leave a review, and I’m sorry you didn't find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
U made me believe that u had found social media accounts and a real name for the number. It's a made up name and no kind of information at all.
Hello Jennifer,
Thank you for leaving a review. I apologize that we were unable to provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you were trying to find information on a phone number. We sincerely apologize, but we were unable to find any additional information on your request within our database. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions that are beyond our control.
Please be advised that your account is active and will renew on January 3,2026. If you wish to cancel, please call us or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My only disappointment is it not explaining all of the details of what the car includes on it at least I could not maneuver my way around the site to see what add-ons, etc. were for that VIN number
Hello Joey,
Thank you for leaving a review! We’re glad everything worked well for you. We appreciate your feedback and pointing out the difficulty in finding detailed information about the vehicle’s features and add-ons for that VIN. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found the names of two people and their contact info, which I provided to the police.
It's too late for my husband, but Infotracer gave me the information needed to share with them and hopefully stop this from happening to other people.
Hello Mark,
Thank you for sharing your experience with us. We are deeply sorry for your loss and can only imagine how difficult this has been for you. We’re glad that our service was able to provide information that helped you assist law enforcement. Our thoughts are with you, and we appreciate you taking the time to leave this review.
If you require further assistance, please don't hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No arrests or court records were listed when I know there have been at 3. Time to process isn't a factor because the last one was in July and the first one was 5 years ago.
Hello Kaye,
Thank you for sharing your feedback. I’m sorry you did not find the information you were looking for. I understand how frustrating it must be not to get the updated information that you need.
We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid 2$ to access the name of the last registered owner, it only told me it was 2006 in Utah
Save your money this is very scammy
Hello Avery,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please note that we do not provide vehicle ownership information due to DPPA.
Since we were unable to provide the information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Had an issue purchasing my report as the form does not accept Cdn addresses. Customer care was excellent and speedy. The workout described to me did the trick.
The report was great, but unfortunately did not give me what I needed.
Hello Patricia,
Thank you for sharing your experience. We’re glad our customer care team was able to assist you quickly and that the workout recommended helped resolve the issue. We apologize for being unable to provide the information you needed. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ian,
I appreciate you leaving a review. I'm sorry you're dissatisfied with the report you received.
I can see that you have contacted our Live Chat Support, and we have tried to look for more information. There have been no reported significant instances of the vehicle having any lien records. Furthermore, it signifies that there are no outstanding financial claims or restrictions that have not been publicly disclosed or reported, based on the available records. These positive results reflect the vehicle's clean ownership status.
Please let us know if there’s anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315