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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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The initial report was only three dollars but had no owner information. So you built another $10 out of me and still did not provide owner information. I won't be back.
This was the cheapest one I could find on line to pull up information about a car we were trying to sell. It was worth what I was charged $2.95. But glad I didn't buy the premium one.
Hello Donna,
Thank you for your honest feedback! We're glad you found value in the report for the price you paid. It's great to know our basic report helped with your car sale. Please note that Premium Reports are optional add-on services, separate from your subscription. You can exit the pop-up notification and continue your search without incurring any extra fees.
If you require further assistance, please don't hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thoght that I would receive more information from the search but it's OKAY! I am going to cancel the subscription but not is a MAD way … I just don't want to have the recurring monthly charge. THANK YOU!
Hello Jean,
Thank you for leaving a review. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions that are beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until October 3,2025.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Martha,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at [email protected] at your most convenient time. We look forward to assisting you with any of your concerns.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to find some previous phone numbers and addresses for myself so I could fill out my background check paperwork. I have been in the military for over twenty years and have had a lot of addresses. It found a good number of the addresses that I needed but also matched me with a bunch of people that did not have the same spelling/middle name as I do. I got what I needed fairly quickly.
Hello Martin,
Thank you for your review! We're glad our service helped you track down the addresses you needed, especially with your extensive history—thank you for your service. We appreciate you pointing out the mismatches as well. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Shared no actual detailed information, all written information was generic AI slop, had no actual detail about the truck and tried to upcharge me for another 10$ (after my initial 3&$ purchase), slimy tactics.
Hello Spencer,
Thank you for sharing your feedback. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought this site provided current vehicle owners information from license plate!
Hello John,
Thank you for your review. I'm sorry we could not provide the information you needed. Please know that although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is from the current or previous owner.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't provide the information I was looking for and I would have known that if they had asked the reason why I was looking up the plate number before charging my card.
Hello Lesly,
Thank you for leaving a review. I’m sorry you did not find the information you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for the name and paid for the name and didn't receive it
Hi Kallie,
Thank you for your feedback. I'm sorry that your report did not include the information you were looking for—specifically, the name.
Specific personal details, including registered owner names, may be restricted under the Driver’s Privacy Protection Act (DPPA). This federal law limits access to particular motor vehicle records to protect individual privacy. As a result, we may be unable to provide the name associated with a vehicle or license plate.
I appreciate your understanding.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get really any info I didn't already know. First time using this service. Seems like a scam to me by requesting more money for more info. Kind of sad.
Hi Monty,
Thank you for taking the time to share your experience. I'm sorry the results didn’t meet your expectations.
Please know that we source our data from public records; in some cases, the available information may be limited or already known to the user. Additional fees are only applied when accessing specific premium data, which is optional.
We’d happily review your search and see how we can assist. Feel free to contact us at [email protected]. Thank you again for your feedback — it helps us improve.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice great, although I'm looking for the owner. Not the stats on the vehicle
Hi Susan,
Thank you for the 5-star rating! We're glad you had a positive experience.
We understand you're looking for the vehicle owner's information. Due to privacy laws, especially the Driver’s Privacy Protection Act (DPPA), registered owner details may not be available in our reports.
If you have any questions or need help navigating the available data, feel free to email us at [email protected]. We’re happy to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for information that I didn't receive. If I wanted details in a car I can Google the specs. Waste of time and $3
Hi Lisa,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info said it would include registered owner and it does not
HI William,
Thank you for your feedback and I’m sorry if the outcome of your search did not provide what you are looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You advertised looking up people by license plate but it is nowhere on your
Site.
Hi Teresa,
Thank you for your feedback. I'm sorry you're dissatisfied with our service.
Please note that the preliminary search only checks if a person has records in the U.S. It is a basic resource, and results may differ from those in the member’s area. I also tried searching on my end, but could not find the information you requested. This may be due to the restrictions in the Driver’s Privacy Protection Act (DPPA).
We appreciate your input as we improve our services. If you have any questions or need help, don't hesitate to contact us at [email protected].
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315.
3 of the 4 active phone numbers you have no info on... not sure how that accounts a KPI for your findings. Hasn't worked well for me so far
Hi Jordan,
Thank you for sharing your experience. I'm sorry that the phone number information did not meet your expectations.
Please know that our data is collected from multiple sources, and while we strive for accuracy, some information may be incomplete or unavailable. We understand how important reliable data is, and we’re continually working to improve our service.
If you’d like, please email or call us at [email protected], and we’ll be happy to assist. I appreciate your understanding.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information is not up to date, no criminal record showed nor did any arrest warrants
Hi Rose,
Thank you for your feedback. Our data comes from multiple agencies, and while we work hard to ensure accuracy, some information may not always be current. For more details, please visit: https://infotracer.com/terms/.
If you need help, feel free to call us or email [email protected]. We’re here to assist you.
Have a great day and stay safe.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is one of the better tools for Gathering public information I have found. It is lightning quick and very very detailed oriented. Through my cross referencing I have found that this is very accurate. It does save invaluable time by not having to go to each public record database. Great tool thank you
Hi Raffy,
Thank you for your kind words and positive review. We’re glad our tool is fast, detailed, and helps you save time. Your feedback means a lot to us, and we appreciate your support. If you ever need assistance, please feel free to reach out.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This sight said Odometer miles available, so I purchased for that reason. Once purchase it could not provide it... Such a Scam!
HI Summer,
Thank you for sharing your feedback. I'm sorry the service did not meet your expectations, especially regarding the odometer mileage information.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from those available in the member’s area. I tried searching for the information you needed, but was unsuccessful. This might be because some data, like odometer mileage, can be restricted under laws such as the Driver’s Privacy Protection Act (DPPA).
We strive to provide accurate and transparent information about each report's contents, but please note that there is no guarantee that all records will be available. Our FAQs under Data Questions are here: https://infotracer.com/faq/. We hope you understand. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315.
No hidden costs or fees. You get the results and exactly what they disclose. Would recommend.
Hi
Thank you so much for your 5-star review! We're glad you found our service transparent and reliable, with no hidden fees. It's great to know that the results matched what was disclosed. Your recommendation means a lot to us, and we genuinely appreciate you taking the time to share your experience.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was going to be about to see other things because that's what was advertised and then I pay for subscription and then I have to pay another 10 bucks just to see what I actually wanted to see
Hi Kailah,
Thank you for your feedback. I'm sorry you did not get the information you needed.
To clarify, the preliminary search is a free tool that checks if a person has records in the U.S. It gives a general idea before accessing more detailed results in the member’s area. Even when using the same search terms, results may differ due to expanded data sources after subscribing.
We gather information from public records such as courthouses, white pages, vital records, social networks, and archives. Some data may be limited under laws like the Driver’s Privacy Protection Act (DPPA), and availability is not guaranteed. You can read more in our FAQs here: https://infotracer.com/faq/.
If you'd like us to examine your account more closely or assist you further, do not hesitate to contact us at [email protected]. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jack,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide further information, the availability of the data still depends on what was publicly gathered in addition to the existing data. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but I was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were unable to provide the information, I have processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315