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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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You charged for the service implying I would be able to get the info I needed but then did not and wanted to charge more money. Very disappointing
Said you found owner information, but after I paid it said there was no information available. Tried the vin number and just got information about the car.
Hello Danny,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You tricked me into being able to pay $2.95 for a report that includes the Title Information, and it does NOT unless I pay ANOTHER $9.95. This is Bait and switch and illegal!
Hi Matthew,
Thank you for sharing your feedback, and I’m sorry you're dissatisfied with our service.
I understand the importance of having the information you need, and I want to clarify that Premium Reports are optional add-on services, separate from your subscription. You can easily exit the pop-up notification to continue the search without incurring additional fees.
If you need further assistance, please feel free to call us or send an email to [email protected]. We hope to improve your experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I looked up 2 plates and then the service placed me on suspension. I had a lot of break ins in my apartment complex and wanted to look up the vehicles to see if they lived here or they may be ones to look out for. Thought I would find out more than 2 plates... please fix
Hi Ron,
Thank you for your feedback. I'm sorry that you experienced trouble while using our service.
We understand your concern and the importance of accessing this information, especially in light of recent events in your area. We will review your account and investigate the issue to understand what happened and find a solution. We appreciate you bringing this to our attention and look forward to assisting you further.
Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Searched using the License Plate to help verify Owner when dealing with getting a Lien Title and identifying if the correct individual has gotten the notice
Hello Juan,
Thank you for the 5-star review! We're glad the license plate search feature helped verify ownership and assist with lien title processing. It's great to know it's working well for auction vehicles.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site has zero information for people. Why charge us when you can't provide the information to us. It's like a scam at this point …it shouldn't be this hard
Hello Marisa,
Thank you for your feedback. We sincerely apologize that we were unable to provide the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records, as they are sourced directly from other sources and are subject to legal state restrictions that are beyond our control.
I forwarded a request for the vehicle's owner information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam - we don't need info about the make/model but other info such as owner is only available in premium report... nothing explains this before you pay - so you get ripped off for the basic fee and get nothing of value.
Hello Roger,
Thank you for your feedback. I apologize that we were unable to provide the vehicle's owner information. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
I’ve tried searching for it on my end, but I was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your service is a joke. None of the records you returned are even close to current, and the format of your report makes it very hard to digest the information returned. This is clearly a scam to trick people into subscribing by mistake.
Hello Milton,
Thank you for sharing your feedback. I'm sorry that you're dissatisfied with the report you received. This is not the kind of experience we wanted you to have. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call at your earliest convenience, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your site advertised that I could get ownership information if I paid the additional $9.95, but after paying, I was told the information was not available.
Hi Sharon,
Thank you for sharing your feedback! I’m sorry if you did not get the information you needed.
Please note that the preliminary search determines whether a person is in the United States by checking their records. This information is provided as a resource only. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed, but was also unsuccessful. This might be because the information is protected under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It comes up as a free search and report but it is not free. There are arrests and driving without a license on his real report but they are not listed on here. You clearly don't have all the information that you are charging me to find.
Hi Heather,
Thanks for your feedback! I’m sorry you were dissatisfied with our service.
We offer free basic search, but full reports often require payment. We do our best to explain this clearly during the process, and I apologize if it was confusing.
Our goal is to provide you with the information that you need. However, please note that we can't guarantee full or accurate information for every name, phone number, or address, as publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at [email protected]. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very misleading to get any info you have to pay again
I would have gladly paid thi price if i was told up front evetime i click on something another fee comes up just tell me the price upfront
Hi Rodrigo,
Thank you for your feedback. We strive to be as transparent as possible about our offerings, and I apologize for the confusion regarding our service.
Premium Reports are optional add-on services separate from your subscription. It requires an additional fee because it is not available anywhere else. You can exit the pop-up notification, which will continue to run the search without incurring extra costs.
I also tried searching for the information you needed, but was unsuccessful. Access might be restricted under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided in this report was utterly useless. I will not be using infotracer again, nor will I recommend it to anyone unless I want to deliberately waste their time and money.
Hello Allison,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records that are freely and publicly available from state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site makes you provide all of your personal and payment information then you click on agree and after that before you can access the site to search for whatever, there is a host of questions and disclosures that you have to peruse through and in most cases you won't even know what it even is. Very misleading.
Hello David,
Thank you for your feedback. We're sorry that your experience was frustrating. We understand the importance of transparency and ease of use, and we’re actively working to simplify our sign-up process and make all disclosures more transparent and more straightforward.
Rest assured, we are continually working to improve our services. If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your advertisement for the premium f****** file is b******* You're f****** stupid it's misleading why the f*** would I want all that useless information I want the name of the f****** drivery stupid $#*! mother f*****
Hello Kenneth,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please note that although premium reports will provide additional information, the availability of the data still depends on what has been publicly gathered.
I can see you’ve contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are continually working to improve our services. If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was under the impression that I would receive owner name and now you want me to pay more to get that info. This was not clear
Hello Mary,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They say they have your report ready and found the information and you must signup and pay to get the report only for the report to say, We found nothing. Waste of time and money
Hello Lee,
Thank you for your review. My apologies for the confusion and inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were unable to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for something that had to helpful information. This website is a fraud. Offer help giving people hope of actually getting details very disappointed
Hello Jorge,
Thank you for your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I can see that you have already contacted our Live Chat Support, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you require anything further, please don't hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial report was only three dollars but had no owner information. So you built another $10 out of me and still did not provide owner information. I won't be back.
Hello Jack,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide further information, the availability of the data still depends on what was publicly gathered in addition to the existing data. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but I was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were unable to provide the information, I have processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are continually working to improve our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was the cheapest one I could find on line to pull up information about a car we were trying to sell. It was worth what I was charged $2.95. But glad I didn't buy the premium one.
Hello Donna,
Thank you for your honest feedback! We're glad you found value in the report for the price you paid. It's great to know our basic report helped with your car sale. Please note that Premium Reports are optional add-on services, separate from your subscription. You can exit the pop-up notification and continue your search without incurring any extra fees.
If you require further assistance, please don't hesitate to contact us at your convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thoght that I would receive more information from the search but it's OKAY! I am going to cancel the subscription but not is a MAD way … I just don't want to have the recurring monthly charge. THANK YOU!
Hello Jean,
Thank you for leaving a review. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal restrictions that are beyond our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until October 3,2025.
If you need anything else, please do not hesitate to contact us at your convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
I appreciate you leaving a review. My apologies for the confusion and inconvenience this has caused. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and the search will continue without extra fees.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315