InfotracerReviews 29,984

Hi Eleonore,

Thanks for the 4-star rating! We’re glad you found the search quick and easy to use. We understand that you are still evaluating the results. If there’s anything specific we can help you with as you review the information, feel free to call or email us at [email protected]. We’re always here, ready to assist. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Chris,

Thank you for your feedback and the 3-star rating. I’m sorry you did not receive the information you were looking for.

We could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:

(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. We hope you understand.

Since the data is unavailable, I have processed a refund of $1.95. You should expect the amount to appear in your statement within 3–5 business days. We are committed to improving our service and hope you will consider giving us another chance. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Brooke,

Thank you for your feedback, and I’m sorry for the confusion.

All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area. Premium reports are optional and provide access to sensitive data that is not available anywhere else. However, you can skip these by closing the pop-up, and the search will continue as usual.

To make things right for you, we want to help you get the information you need. Please give us a call or send an email to [email protected]. We’re here to help. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Justin,

Thanks for sharing your feedback, and I’m sorry for the confusion.

We offer a 7-day trial with free reports for new sign-ups. Our checkout page specifies that this trial ends in seven days and will automatically convert to a $24.95 monthly subscription unless canceled. An Order Summary and a checkbox to confirm reading our Terms of Service and Billing Terms are also provided.

Our Terms of Service are also available at https://members.infotracer.com/terms.

I can see that your subscription has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Feel free to give us a call or send an email to [email protected]. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Natalie,

Thank you for your feedback and the 3-star rating! I’m sorry you're having difficulty finding the information you're looking for, especially regarding services in Australia.

Please be informed that international searches are currently limited as we are a US-based company. However, we always look for ways to improve and expand our services. If we can help you with anything else, please feel free to reach out or send an email to [email protected]. We’re here to help.

Have a nice day and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Sarah,

We sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Silvia,

Thank you for sharing your feedback, and I'm sorry about the inaccuracy in our report. I understand how frustrating it must be not to get the accurate information you need. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Matt,

Thank you for your feedback, and I’m sorry you did not find the information you were looking for.

I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.

Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Amanda,

Thank you for your feedback and the 4-star rating! I’m sorry if you found our service challenging.

Please know that we are constantly working to improve. If you have specific concerns or need further clarification, please feel free to reach out or send an email to [email protected]. We’re here to help.

We look forward to hearing from you again. Have a nice day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Alana,

Thanks for your feedback. I’m sorry you were dissatisfied with the information you received.

Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.

Please allow us to search for the specific information you need to make things right. Feel free to give us a call or send an email to [email protected].

We look forward to resolving this matter to ensure you have a better experience moving forward. Have a great day and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Marylin,

Thanks for your feedback. I’m sorry that the information you received is not current and relevant.

Please know that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current. For further details, you may visit this link:

https://infotracer.com/terms/

We are committed to resolving this for you. Please feel free to give us a call or send an email to [email protected]. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Erica,

Thanks for your feedback. I’m sorry if you found the information unsatisfactory.

Please know that our reports rely on data from various agencies, which may not always be fully accurate or up-to-date. You can check the details on this link:

https://infotracer.com/terms/

We’re here to help you obtain the necessary details. Please feel free to call or email us at [email protected]. We hope to give you a much better experience moving forward. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Skye,

Thanks for your feedback. I’m sorry you were dissatisfied with the information you received.

Please know that our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records that cannot be accessed digitally may exist. To know where we get our data from, you may visit this link:

https://infotracer.com/terms/

We want to make things right. Please feel free to give us a call or send an email to [email protected]. We look forward to resolving this matter to ensure you have a better experience moving forward. Have a great day and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Itaisha,

Thank you for your review, and I'm sorry we could not provide the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.

If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315