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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Fast and easy to use! Helps me learn and track down more detailed statistics on the vehicles I am learning and buying.
Your ad was very misleading…. I signed up for unlimited search only to get a partial report and have to pay more to get the info I needed!
Hi Elizabeth,
Thank you for your feedback. I’m sorry if you did not get the information you needed.
Premium Reports are optional add-on services separate from your subscription. We must pay a price to gain access to this additional and very sensitive data, which is not available anywhere else. You can simply exit the pop-up notification, which will continue running the search without additional fees.
Please allow us to search for the specific information you need to make things right. Feel free to give us a call or send an email to [email protected].
We hope to improve your experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As always, InfoTracer can be useful with our due diligence investigations.
Thank you.
Hello Despina,
Thank you for your positive review! We're glad our service continues to be a valuable tool for your due diligence investigations. We're pleased we're able to meet your expectations.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was fast and easy and very helpful thanks again for services!
Hello Daniel,
Thank you for the great review! We're glad you found our service fast, easy, and helpful. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was looking for the owner of a vehicle and another website did not provide any info like infotracer did.
Hello Oscar,
Thank you for your review! We're thrilled we could deliver the information you needed when other sites couldn't. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It didn't give me any information at all. The only thing it said was the year of the snowmobile, and uh, where it was made it didn't give any other information outside of that not the model number, not the engine size, not any previous registration records nothing whatsoever.
Hello Cody,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Catfished to purchase for 2.95. In the screenshot you advertise you show the owners name then I pay, and I cant find anything on owners name.
Hello Nader,
Thank you for leaving a review, and we sincerely apologize that we could not provide the owner's information on the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is not their current car. They own a new Lincoln Navigator
Hello Christine,
Thank you for your feedback, and I'm sorry about the inaccuracy of our report. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Shane,
Thank you for the 5-star review! We're glad you had a great time using the chats. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
From this report I didn't get nothing,other than the Name I have already given.So frustrated
Hi Sri,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
I also checked the information but couldn’t locate anything in our database. Multiple reasons exist why a person or records may not be available within our system. Among the most common are:
· The individual's record has been purposely removed for privacy, confidentiality, and security by an individual or the state.
· Our search coverage areas include over 2 Billion Records, but not all states and counties offer digitized records. It may be helpful to check our coverage areas.
· Due to federal and state laws, this type of data is not available for public access
Please let us know if there's anything else we can help you with. Feel free to give us a call or send an email to [email protected]. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told I would know who the owner of the vehicle I was looking for was. I did not get that information, so it was not what I wanted.
Hi Arthur,
Thank you for your feedback and the 3-star rating! I’m sorry if the outcome of your search did not provide what you are looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area. I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tricia,
Thanks for your 4-star rating! We’re so glad you had a positive experience with us. Please feel free to share if there’s anything specific that could help us improve. We’ll make sure to provide even better service. Have a nice day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I asked for an Australian search and it's given me American addresses!
Hi Elise,
Thank you for your feedback! I’m sorry you're having difficulty finding the information you asked for.
I've made the necessary adjustments to our website's settings, and it’s now up and running smoothly. Please try your search again. If you’re still having the same issue, please call or email us at [email protected]. We’ll be happy to assist you further and make sure you get the right results.
Have a nice day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was look at the recalls for a problem I'm having with my 2017 ford f150 but it is not a recall
Hi Noel,
Thank you for your feedback and the 5-star rating! I’m sorry if you did not receive the information you needed.
We want to turn things around and help you get what you need. We have found your vehicle's recall records and sent the custom report to your email address: [email protected].
If you have any difficulties opening the attachment, please call or email us at [email protected]. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great so far! Just started using this service. Looking at doing more searches here...
Hi Dylan,
Thanks for the 5-star rating and your feedback! We’re so glad you’re having a great experience so far. If you need help or have any questions as you explore, just let us know. We’re always happy to assist you with more searches. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was about to purchase a misinterpreted car. It was sold to me as a 2016 Mercedes-Benz C43 but after the VIN lookup it was actually a 2015 Mercedes-Benz C300. Unfortunately I already made a deposit but thankfully I found out and called them out and I got a refund.
Hi Milton-Omekwe,
Thanks for the 5-star rating! We’re so glad you found our service helpful and reliable. We aim for this, and we hope you’ll recommend us to others. Have a nice day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Just peace of mind it was the best 2.95 I spent in my life I don't really know what else to put on here.
Hi Stacey,
Thanks for your awesome review! We’re so glad you were satisfied with the information you received. We always aim to provide you with a better experience and hope you’ll recommend us to others. If you need anything else, we’re here to help.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Is was just okay nothing special, i don't find what i was looking for
Hi Aimee,
Thank you for sharing your feedback and for giving us a 5-star rating. I’m sorry you did not find the information you were looking for.
I tried searching for the information you needed but was also unsuccessful. This may happen if the email address or phone number is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been added to the Do Not Call List;
(4) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information you have supplied is 100% incorrect...I already knew the name dob etc connected to that phone number...I was seeking further information
Hello Suzanne,
Thank you for sharing your feedback, and I'm sorry about the inaccuracy of our report. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on August 30,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was under the impression that the dollar I paid would give me more information than what was given prior to that payment and IT DID NOT. Asked for more money to just get a name of the car owner. So I cancelled and will not come back
Hello Crystal,
Thank you for leaving a review, and we sincerely apologize that we could not provide the owner's information on the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search on a license plate. I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Caleb,
Thanks for the awesome review! We’re glad you found our service helpful. Our goal is to make things easier for you, and we hope you will recommend us to others. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315