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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Total scam. Advertised as providing owner name and title and it does not unless you pay extra.
Lied about showing name once i paid for report even though it clearly states it would.
Hello Kanisha,
Thank you for your feedback. I'm sorry you did not get the information you needed and for the confusion this has caused you.
Please be aware that the preliminary search is designed to identify whether an individual is in the United States by examining their records. This information is intended solely as a resource. Additionally, even when the same search parameters are applied, the preliminary search results may differ from those available in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand. Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a scam this is a scam this is a scam this is a scam this is a scam
Hello Juan,
Thank you for your feedback. I'm sorry you're dissatisfied with our service. Please feel free to share if there’s anything specific that could help us improve so that your next experience is even better.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome and updated info! Quick service and several options to choose from
Hello Kendall,
Thank you so much for your feedback! We’re happy you found the information helpful and appreciated our quick service. It’s always our goal to provide you with the best options and experience. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great info for making sure someone I met is not a bad person..
Hello Lauren,
Thank you for your positive review! I’m glad the information helped give you peace of mind. It's always important to feel confident and informed when meeting new people. If you have any other questions or need further assistance, feel free to reach out. We're here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Yes I've ran into a strange situation.i have a vehicle sitting outside of the apartment complex registered to a Jeffrey holmes.well the guy driving the vehicle is name Eugene.o have to get some work done on my vehicle.he has my parts in his vehicle.i can't find his number.but I did find the owner of the vehicle. It's scary because Eugene told me he is owned the vehicle.its not registered in his name.I don't have Eugene number he's my neighbor downstairs apartment.so it's going to get interesting
Hello Travis,
Thanks for your awesome review! We’re so glad you were satisfied with the information you received. If you need anything else, we’re here for you.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Description said I would get the title owners name and I did not! I'm disappointed! This was the whole reason for signing up for this service.
Hello Jeanette,
Thank you for sharing your feedback. I’m sorry you didn’t receive the title owner's name as expected.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching the information in our database, however, due to privacy regulations, specifically the Driver’s Privacy Protection Act (DPPA), some personal data may not be available. While we strive to provide as much information as possible, there are certain limitations we must adhere to for privacy and legal reasons.
Thank you for your understanding. Have a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi James,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees. The information provided in the Premium Report may differ from what’s available in our database. Accessing this report requires a fee, and it may include sensitive data that is inaccessible through other sources. We don’t have control over the content of this report.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give me the info I was looking for for either of my two cars
Hi Tiana,
Thank you for your feedback. I’m sorry the information you received didn’t meet your expectations for either of your vehicles.
Please let me know what specific details you were hoping to find. Whether it’s ownership information, title details, or something else, we’ll do our best to assist you further and ensure we provide the data you need. Please give us a call or send an email to [email protected]. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not as much information as I needed. I was looking for names & addresses of titled owners
Hello,
Thank you for your feedback. I’m sorry that the information you received didn’t fully meet your needs.
Some data, such as personal contact details, may be restricted due to privacy regulations like the Driver’s Privacy Protection Act (DPPA). While we strive to provide as much information as possible, certain details may not be accessible. You may also check the details here: https://infotracer.com/faq/. Your understanding is highly appreciated. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was very easy to use and easy to get the information I needed.
Hi Dejhanie,
Thanks for your awesome review! Your satisfaction means a lot to us. We always aim to provide you with a better experience, and we hope you will recommend us.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There's no owner data included in this report as it says it would be on your page
Hello Brandon,
Thank you for your feedback. I’m sorry that the owner data is missing from your report.
I tried to locate the information you requested but could not retrieve it. This may be because the data is protected under the Driver’s Privacy Protection Act (DPPA). While we can’t always guarantee access to this information, as mentioned in our FAQs, we’re happy to assist you with any other inquiries you might have. You can always call or email us at [email protected]. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Shameless subscription service and additional costs!
Hello James,
Thank you for sharing your feedback. I’m sorry you're upset about our service and costs.
Please be advised that the information from the Premium Report is not the same as what we have in our database. It pays a fee to access this report, which may contain sensitive data unavailable elsewhere, and we do not have control over its contents. However, we'd be happy to look into this further and help clarify any details or resolve any concerns. Please feel free to call or email us at [email protected]. Thank you again for your understanding, and I hope you have a great day. Stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I have learned nothing that I don't already know from the vehicle title. Outrageous scam!
Hello LaRoy,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't know anything about a person that seemed to say one and do another feelings of being gaslight.
Hello Lori,
Thank you for your positive review! We truly appreciate your recognition of our efforts to provide valuable information on personal safety. If you have any concerns or questions, please don’t hesitate to let us know. You can call or email us at [email protected]. I hope you have a great day. Stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You charged for information generally about a Volvo which is already online from Bluebook and the vehicle manufacturer
Hello Sandra,
We sincerely apologize for any inconvenience this has caused you. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for owner info - the advertisement indicated the report would contain that information, but it does not.
Hello Eye,
Thank you for your feedback, and I'm sorry we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you have already contacted our customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed to do a little research on a plate number and found that info tracer was quick and easy to access
Hello Dawn,
Thank you for the 5-star review! We're glad you found our service quick and easy to use for your plate number search. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't show me what it claimed it would, and then wants to charge me to get additional information
Hello Daniel,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As advertised 2 day results and full report answered the questions I felt.
Hello Jim,
Thank you for your feedback! We're glad you received the results as advertised within 2 days and that the full report answered your questions. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenna,
Thank you for your review. We sincerely apologize we could not provide the vehicle's owner's information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315