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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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It appeared I would be able to see the owner name with the $2.95 payment. Wrong! Scam! I'm not paying more to see what I was supposed to see the first time
I love the fact it gives you so much information. And my information isn't shown
Hello Tara,
Thank you for your positive feedback! We're glad you appreciate the amount of information provided and that your privacy is maintained.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This service is great. I was able to gather the information that I needed almost instantly. Thanks!
Hello Michael,
Thank you for your kind words! We're thrilled you found our service great and that it instantly provided the information you needed. We work hard to meet your expectations, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found one and the other search was way off target.
It might have been better if it had asked me for more information about the person I was looking for.
Hi Captain,
Thank you for your feedback. I'm sorry if you did not get complete information during your search.
Please know that we source our data from public records sources, and therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Let us search for the specific information you need. Feel free to give us a call or send an email to [email protected]. We are committed to improving our service and ensuring you have a better experience moving forward. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No owner information given after payment was made. Misleading and a complete scam.
Hello Troy,
Thank you for your feedback! I'm sorry if you did not get the information you needed.
The preliminary search is designed to check the person's records to determine whether they are located in the United States. This information is provided as a resource. Even when using the same search criteria, the results from the preliminary search may vary compared to those in the member's area.
I also attempted to locate the information you needed but was unable to find it. This could be due to the information being protected under the Driver’s Privacy Protection Act (DPPA). Unfortunately, we cannot guarantee access, as mentioned in our FAQs > Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Feel free to reach out if there’s anything else we can assist you with. Wishing you a great day and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed the owner info like it said in the ad before i payed for it
Hello Alex,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I also tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great and easy to use will purchase again I think this is so very helpful
Hello Jacob,
Thank you for your kind words! We're delighted you found our service great and easy to use. We're glad it was helpful, and we look forward to assisting you again in the future.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy, fast, and cheap. The information was accurate and thorough
Hello Destiny,
Thank you for the 5-star review! We're thrilled you found the service easy, fast, and affordable and that the information was accurate and thorough. We work hard to meet your expectations and are happy to hear we hit the mark for you.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and gave good general information. Thought the cost was reasonable
Hello Howard,
Thank you for your feedback! We're pleased you found our service easy to use and reasonably priced. I'm sorry we didn't provide all the information you expected.
Please know that maintenance report is not part of our service. Regarding warranty information, I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast easy and did help me find out information I want to use this as my tool to get my information
Hello Saul,
Thank you for your positive feedback! We're glad you found the service fast and easy and that it provided the information you needed.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice nice nice nice nice nicenice nice nice nice nice nice nice nice nice nice nice nice
Hello Nicole,
Thank you for your 5-star rating! We're glad you're satisfied with our service. We hope you'll recommend us to others. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My search provided absolutely no information - on two separate people.
Hello Tracy,
Thank you for your review, and I'm sorry we could not provide the information you needed. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lied about what I could access. Want me to spend more money. Waste
Hello Ayanna,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to know who owns the vehicle I searched, but I did not receive that information.
Hello Julie,
Thank you for your review, and I'm sorry we could not provide the vehicle's owner information. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
Additionally, I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until November 24,2024. If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Why am I not able to confirm ownership of Title? Your advertisement leads one to believe you'll provide this information if paying for your service?
Hello Larry,
We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you! This was very helpful and will keep you in mind for future purposes
Hello T.B.K. S.,
Thank you for the wonderful review! We’re so glad you found our service helpful and that the price was right for you. We appreciate your kind words and look forward to assisting you in the future. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gives out good information. Definitely recommend if you want to get the basic information out of a vehicle.
Hello Katie,
Thank you so much for the positive feedback! We’re glad to hear that the information provided was helpful to you and that you would recommend our service.
Apologies for the delay in getting back to you! I can see that you contacted our Live Chat Support, and one of our representatives sent you an email with additional information about the license plate you were searching for. Was something wrong with the report? We would love to turn things around and make it right if we can.
Please email me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
For the amount of money I paid for a premium report- I should have been given at least the current owners information and not the first two (there have been 11 owners for this vehicle!) useless.
Hello Chila,
Thank you for your feedback, and I'm sorry you did not find the information you were looking for. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Additionally, although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is the current or previous owner.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good information but do not like the fact that you advertise free and it really isn't.
Hello Barbara,
Thank you for the 5-star review, and my apologies for the confusion. Please know that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results when you subscribe to our services. Nonetheless, maintaining quality information requires fees on access, collections, updates, and sorting, which is why our reports are not for free.
We’ll consider your feedback as we work on clearer communication about pricing to avoid misunderstandings in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I know the person I'm searching but its not there isn't anything updated coming up for that person
Hello April,
We sincerely apologize if you could not get the information you needed. I understand how frustrating it must be not to get the updated information you need. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you have already contacted customer service and received a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erin,
Thank you for your feedback. We sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315