InfotracerReviews 29,996

Hi Donna,

Thank you for your feedback. I’m sorry you didn’t receive the information you needed.

Please know that the Preliminary Search you did was to access people’s databases simply to verify that the person or records exist in the United States. This serves as reference material only. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.

Although our service allows you to search for car ownership information, there are the following conditions that the data is unavailable:

(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.

The additional fees for Premium Reports are just optional add-ons. We must pay a price to gain access to this additional and very sensitive data, which is not available anywhere else. Nonetheless, you may close the pop-up message, and the search will continue uninterrupted.

Let us know if you need further assistance. Please feel free to give us a call or send an email to [email protected]. We hope to have the opportunity to serve you better.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello James,

Thank you for the 5-star review! We're glad you found the information useful and comprehensive. We work hard to meet expectations like yours, and we’re happy to hear we met them.

If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello John,

Thank you for sharing your feedback, and I apologize for the confusion. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.

I look forward to hearing from you. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Joshua,

We sincerely apologize for the confusion and inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.

I can see you’ve contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi April,

Thank you for sharing your feedback. I’m sorry you were dissatisfied with the information you received.

Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records may exist that cannot be accessed digitally. I hope you understand.

We would appreciate the opportunity to make this right. Please feel free to give us a call or send an email to [email protected]. We look forward to resolving this matter to ensure you have a better experience moving forward.

Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Ruth,

Thank you for your feedback and the 3-star rating. I’m sorry you did not receive the information you needed.

We could not find any additional details regarding your request in our database. This may be due to a few reasons related to the email address:

It might be a dummy or system-generated email.
It could be on our Do Not Email List.
It may have been intentionally removed for privacy, confidentiality, or security reasons by either the individual or the state.

Our data comes from publicly available records maintained by state and local offices, agencies, and departments. While we strive for accuracy, some records may have minor inaccuracies or omissions due to legal restrictions beyond our control. We truly appreciate your understanding.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Monica,

Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.

I also checked the information but couldn’t locate anything in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Roger,

Thank you for your feedback. I'm sorry about the inconsistency between our records and the information you have on Viber.

Please know that our reports rely on data from various agencies, which may not always be fully accurate or up-to-date. You can check the details on this link:

https://infotracer.com/terms/

We are committed to resolving this for you. Please feel free to give us a call or send an email to [email protected]. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi Reuben,

Thanks for your feedback. I’m sorry that the information you received is not current.

Please know that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current. For further details, you may visit this link: https://infotracer.com/terms/. Feel free to give us a call or send an email to [email protected] if you need further assistance. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hi DeAnna,

Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.

Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.

I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.

As a courtesy, we have issued a refund of $2.95. You should expect to see the amount appear in your statement within the next 3–5 business days.

Please let us know if there's anything else we can help you with. Have a great day, and stay safe!

Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Janinda,

Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information you need. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.

To learn more about where we get data from, please visit https://infotracer.com/faq/.

Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.

Please let us know if there’s anything else we can help you with. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Tiffany,

Thank you for your review, and I apologize for the confusion. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.

I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Please be advised that your account is active and will renew on December 6,2024. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Rebecca,

Thank you for your feedback, and I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I can see you have contacted our customer service, and we tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Kennth,

Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed.

I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Lennon,

Thank you for the 5-star review! We're thrilled you found our service top-notch and that you were able to get the information you needed at a reasonable price. We work hard to meet your expectations and are happy to hear we hit the mark for you.

If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315

Hello Jessica,

Thank you for your review, and I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.

I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.

Since we could not provide the information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!

Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315