On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is deceptive. The records came back with a different person, similar name but different spelling.
Thr report did not show any useable information. How can a 27 year old vehicle
Have no title records
Hi Rita,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
I tried searching for the information you needed but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred.
(2) hasn't been updated for a long time.
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
Good report quick and accurate. Would use their service again
Hi Krissy,
Thank you for your wonderful feedback! We’re so glad you were satisfied with our service. Providing quick and reliable information is exactly what we aim for, and hope you’ll recommend us to others. We’re always ready to help. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very helpful and easy to navigate. Very happy with the results
Hi Sarah,
Thanks for your awesome review! Your satisfaction means a lot to us. We always aim to provide you with a better experience, and we hope you will recommend us if you know someone who could benefit from our services.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You advertised as being able to tell me owner. After I paid all you provided was general information regarding make and model
Hello Joshua,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I also tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
Just as suspected this is a scam. No arrest info even though it exists and just another link to give you more money that will yield the same nothing burger. Enjoy my 3 bucks.
Hello Mark,
I appreciate you leaving a review, and I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I need the handicap license plate information showing the name of the handicapped individual issued the plates, who is NOT the same as the owner of the vehicle.
Hello Brenda,
Thank you for your feedback, and I'm sorry we could not provide the information you needed. Please know that a handicap license plate is not part of our service. We can only provide publicly available information.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I like it but ther is more information missing I was trying to find my self it give me all the old information and if you find the new active information Not complet ther is no phone number
Hello Loulou,
Thank you for your review! We're glad you liked our service, but we apologize for the missing or outdated information. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I can't even look up my own self waste of my time and money……….
Hello Federico,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Isn't providing the information that I know is associated with the names I've searched
Hello Candy,
Thank you for leaving a review. We sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good app i would recommend anybody to use it for anything to do with ownership
Hi Steven,
Thank you for your awesome feedback! We’re so glad our app is making a positive impact for you. Your recommendation means a lot to us, and we're excited to know that it's been a useful tool in helping with ownership-related information.
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am trying to obtain a mailing address and the result only gave the city...which I already have
Hello Kenneth,
Thank you for your feedback and the 3-star rating. I’m sorry you did not receive the information you were looking for.
We could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not sure who the people are I've detected on my network maybe a neighbor?
Hello Wendy,
Thank you for your feedback and the 4-star rating. I'm sorry if you're confused about the people you've checked on your network.
We would like to clarify a bit further so we can better assist you. When you mention the "people" you detected on your network, are you referring to the Wi-Fi device names or were these names of individuals that appeared in your InfoPay search?
Understanding this will help us provide more accurate guidance on how to handle this situation. Please give us a call or send an email to [email protected]. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not sure about this one yet…seemed straightforward but unsure
Hello Gary,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at [email protected] at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information promised was not provided. This was highly disappointing.
Hello Jessica,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search on a license plate, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please email me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Lame I got the same info for free so why should I pay for it. This site sucks. I will be cancelling. Then I couldn't even leave the review I planned to leave cuz it wasn't enough characters? So now im already annoyed and leaving a crappy rsvidw, lets ldt her $#*! longer an explain why we suck for even longer... stupid. I'll probably
Leave this on Google too just fyi. I wouldn't have but the forced additional characters really pissed me off.
Hello Christine,
I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I can see you were running a search on an IP Address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until December 11,2024. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Employment history? Looking for something! Not sure what?
Hello Donald,
Thank you for leaving a review. I can help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It has everything laid out all on one web page! Very simple to use and more information than other sites. It's current up to date info as well. Five stars
Hello Bethany,
Thank you so much for your kind review! We're thrilled you found our site easy to use and that the information was helpful and up-to-date. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Difficult to navigate back and forth. You have the wrong information mixed with right information, but that's standard
Hi Melody,
Thank you for sharing your feedback with us. I'm sorry you've experienced difficulty with navigating our website and the mixed information.
Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records may exist that cannot be accessed digitally. We hope you understand. We are actively working to improve the user experience and ensure that the information displayed is accurate and easy to access.
If you have any specific suggestions or if there's anything further we can assist you with, Please feel free to give us a call or send an email to [email protected]. We're here to help.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Cheryl,
Thank you for the 5-star review! We're glad you had a good experience with our service and found the answers you were looking for. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
While we strive to provide accurate information, publicly available data can vary, and some records may be incomplete due to state regulations. We appreciate your understanding. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315