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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Returned useful information about the person on whom it is sought
Iasked for info on license plate i was told yes when i get and pay$ for the services i dont get what i expected for what i pay.I am a bailbonds man under sheriffs dept i do skip tracing for the people i bond out at times i have to look for my bail jumbers and they have different vechiles or are at different address i need to track them a warrant has been issued and need to encarate them. I need addresses, names on license plates to identify name of owner on a vechile
Please help
THANK YOU FOR THE SERVICES
JA ONTIVEROS
Hello JA,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
We source our data from courthouses, white page databases, vital records websites, social networks, and archives. The information might be restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for report and no arrest records or mug shots. This is lame.
Hi Jeremiah,
Thank you for your feedback. I’m sorry you didn’t receive the information you needed.
We would love to hear more about the information you couldn’t find. Because our primary goal is to assist you in obtaining the information you require, allow us to search for you. Please feel free to give us a call or send an email to [email protected]. We look forward to resolving this matter to ensure you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This has been a good experience so far they are decent search database
Hi Brian,
Thanks for the 5-star rating and your feedback! We’re so glad you’re having a great experience with us. If you need help or have any questions, just let us know. We’re always happy to assist you with more searches. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you, you helped me reveal the scammers who have been prowling at me.
Hi Linda,
Thanks for the awesome review! We’re here to ensure you get the details you need, and hope you will recommend us to others. If you need anything else, we’re here for you. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No two techs give the same wiring diagram. After one week. There is no heat pump. Only the propane works. Rediculous. I would love to send the units back and buy from a reliable source. Maybe show this to the ceo and he will get off his $#*! and do something about it.
Very very good. Lots of inf... thank you
I love it
The best yet
Hi Daisy,
Thanks for your awesome review! We’re so glad you found our service helpful and satisfied with the information you received. We always strive to provide the best service possible. If you need anything else, we’re here for you.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A vehicle sales brochure is not what I'm looking for. The so-called service you sell is a farce. A return of my funds is in order.
Hello Powers,
Thank you for sharing your feedback. We sincerely apologize if you could not get the information you needed.
I would love to turn things around and make it right if I can. Please reach out to me at [email protected] or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to cancel my subscription and this is stimuli's. Just cancel my subscription so I don't have to call my credit card
Hello Fredrick,
Thank you for your review, and I'm sorry you didn't get much information on our website. I understand how frustrating it must be not to get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Our records show that your account has been canceled and you will not see any future charges from us. The payment made will allow you access until December 20,2024.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No I used Infotracer in 2024 and I was very impressed even with the higher cost for the trial period. Just a small amount more than other sites but Infotracer was more accurate and had a lot more information on each search. Now the information is cut down and you are asked to pay $15 more dollars for the full background report.
Hello Melanie,
Thank you for sharing your feedback! We're glad you appreciated the upfront fee disclosure. We're sorry that the report you received had outdated information. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worked well for the purposed that I used it for. I will use it much more when I need it and have time to research.
Hello Graham,
Thank you for your positive review! We're glad our service worked well for your needs. We look forward to assisting you with your future research. If you need further assistance, please do not hesitate to contact us at your earliest convenience. We're always here to help!
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Premium is too high. KY gives a better report even cheaper thank you
Hello Larrie,
Thank you for your feedback. My apologies for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for this service because it claimed to provide names of owners, but it does not.
Hello Devin,
I appreciate you leaving a review, and I'm sorry we could not provide the vehicle's owner's information. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sensational and very well organized information. Will definitely use again
Hello Fred,
Thank you so much for your kind words! We're thrilled you found the information helpful and well-organized. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No owner information as promised, just a link to get more info
Hello Leann,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
To much pop-ups, it make the experience very bad in comparison to other sites
Hello Mateusz,
Thank you for your feedback. I’m sorry you were dissatisfied with our service.
Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I appreciate your patience and want to help you better understand your options. Please let us know if you have any questions or if there’s anything specific I can assist you with. You can call or email us at [email protected]. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nice ahahhahahahanakekwkwmqkakamsmamsnsnsnssnsnsnsnssnnssn
Hello Samira,
Thank you for the 5-star rating! We’re so glad you had a positive experience with us. If there’s anything else we can help you with, feel free to call or email us at [email protected]. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading - no owner information provided against plate/vin search
Hello Danielle,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
I also checked the information but couldn’t locate anything in our database. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This information is not at all accurate. This was a complete scam.
Hello Michael,
Thank you for your feedback. I’m sorry for the inaccurate information you received.
Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. We do not own it, and we do not have control over its content. I hope you understand.
To make things right, please feel free to call or email us at [email protected]. We look forward to resolving this matter and ensuring you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Yanick,
Thank you for your positive review! We're glad you loved the quick results and found everything clear. If you need further assistance or have any questions, we're always here to help! Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bruce,
Thank you for your positive review! We're glad you found the information useful. If you need further assistance, please do not hesitate to contact us at your earliest convenience. We're always here to help! Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315