On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was looking for background/police records or the vehicle which was not provided
This information is 100% wrong. Not even the same person. Complete waste
Hello Megan,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. However, we cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is no owner information included as promised in the report.
Hi Eva-Marie,
Thank you for your feedback. I’m sorry if you did not receive the information you needed.
We encourage all customers to utilize the Preliminary search, which efficiently verifies an individual's presence in the United States. Please note that the information provided is for reference purposes only, and results may differ from those found in the member's area when using the same search parameters. We hope you understand.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is very helpful and i really appreciate this website thank you
Hello Haywood,
Thank you so much for your positive feedback! We're glad that you find the website helpful. Your thoughts mean a lot to us; we're happy to continue supporting you.
If you ever need assistance, don't hesitate to reach out. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your sales practices are very deceptive. It was not clear that I was signing up for reoccurring charges when I asked for this one report. It was not made clear that you would not provide the total report. I will be contacting the BBB and giving your company a bad review.
Hello Cathy,
Thank you for your feedback. I'm sorry for the confusion and for not receiving the needed information.
We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://members.infotracer.com/terms.
Also, we have found the Vehicle Records of VIN 5XYZU3LB0GG307652 and prepared a custom report just for you. Your personalized report is sent to your email. If you have any difficulties opening the report, please feel free to call or email us at [email protected], and we will be happy to help you retrieve it.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Randi,
Thank you for your feedback. I'm sorry you haven't received the refund yet. Please feel free to call or email us at [email protected] so we can check and work on this for you.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to get a 2018 residence update, whereas earlier today i only had a 2002 reference.
Hi Christopher,
Thank you for your feedback. I understand that the report shows information instead of just the one you selected. We will work on improving this to better align with your preferences.
If you need any further assistance, please feel free to call us or email us at [email protected].
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I picked one person for the report.but its giving me reports on all the names.instead of the one i picked i wanted info for
Perfect information. Easy to use. Affordable price. Accurate information.
Thanks.
Hi Eduardo,
Thanks for your awesome review! We’re so glad you're satisfied with our service. We always aim to provide a better experience and hope you’ll recommend us to others.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found all the info I was looking for. I would highly recommend
Hi Vincent,
Thank you for the 5-star rating! We’re glad you found the information you needed.
We appreciate your support and look forward to serving you again. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First search said there was info and soon as I paid the trial fee there was no info found?
Did another search on myself and what I found on that one was old. Nothing new since 2018 it's now 12/2024... I won't be using this outdated service..
Hi Sherry,
Thank you for sharing your feedback. I’m sorry you did not get the information you needed.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records may exist that cannot be accessed digitally. I hope you understand.
We would appreciate the opportunity to make this right. Please feel free to give us a call or send an email to [email protected]. We look forward to resolving this matter to ensure you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Traced fast at reasonable cost. Cancelling the monthly subscription is easy.
Hi Michael,
Thanks for the awesome review! We’re glad you found our service helpful. Our goal is to make things easier for you, and we hope you will recommend us to others. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Looking for an abandoned vehicle, while the service was not totally complete it was helpful
Hi Gary,
Thanks for your feedback. I’m sorry that the information you received was not complete.
Please know that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current. For further details, you may visit this link:
https://infotracer.com/terms/
We are committed to resolving this for you. Please feel free to give us a call or send an email to [email protected]. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Where's the vehicle owner's name? I guess you can promise anything and deliver nothing nowadays.
Hi Robin,
Thank you for your feedback! I’m sorry you did not get the information you needed.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I also checked the information but couldn’t locate anything in our database. It could be that the License Plate/ VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I requested a report to find the owner and report a driver safety issue. The website implied that information was available if I purchased a report. I purchased the report and the information is unavailable.
Hi Susan,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Barb,
Thanks for the awesome review! We’re here to ensure you get the details you need, and hope you will recommend us to others. If you need anything else, we’re here for you. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not enough information provided. I expected to get a complete report. This is a rip off
Hi Betty,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received.
Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records that cannot be accessed digitally may exist. I hope you understand.
We would appreciate the opportunity to make this right. Please feel free to give us a call or send an email to [email protected]. We look forward to resolving this matter to ensure you have a better experience moving forward.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am doing research for a study I am working on, and needed some information quickly. Info tracer was incredibly fast and helpful. Thank you so much.
Hi Ryan,
Thank you for your awesome review! We’re glad you find the application easy to use and convenient. Making things quick and simple for users like you is exactly what we aim for. We hope you’ll recommend us to others.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi. I wrote an email before 7 days I wanted to stop continuing
Hi Adrian,
Thank you for your feedback. I'm sorry if you did not get our response.
Please be assured that we have canceled your account per your request, and you will not see any future charges from us. If you need further assistance, we're here for you! Feel free to give us a call or send an email to [email protected]. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is no owner name here fraudulent advertising this only gives basic information on google search
Hello Dylan,
Thank you for your review. We sincerely apologize we could not provide the owner's name of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was helpful. I found the thing i needed.
Thanks for helping
Hello,
Thank you for your feedback! We're glad you found what you needed and that our service was helpful.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until December 26,2024. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marquis,
Thank you for sharing your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
We rely on publicly available data from various sources. Sometimes, the specific information you’re looking for might not be available, accurate, or complete due to privacy laws and regulations, which can vary by location and gaps in public records.
To make things right, allow us to search for you. Feel free to give us a call or send an email to [email protected]. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315