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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Report doesn't show ownership as suggested before I paid. Disappointing
Y'all acted like I was gonna see exactly what I wanted when I paid for it. But no y'all made it to where you gotta purchase another subscription for everything. Complete garbage nothing but a scam.
Hello James,
Thank you for your review, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at [email protected]. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't pull up correct or current information would absolutely recommend everyone stay away and not waste money
Hello Nathan,
Thank you for your review, and I'm sorry you're dissatisfied with the report you received. This is not the kind of experience we wanted you to have. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Simple, quick, easy, user friendly, even a caveman could do it
Hello Samuel,
Thank you for your review! We're thrilled you found our service simple, quick, and easy to use. We value your time and convenience, so our goal is to assist and help our customers find the information they need as quickly and as easily as possible.
Again, thank you, and have a great day.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Why would I be paying to get a "full report" just to hide the actual report behind another $9.95 paywall for some "premium report"...makes no sense at all and very greedy practice
Hello Ajith,
We sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the $9.95 fee for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report issued doesn't have any current information on it. The vehicle now has over 60k miles.
Hello Halle,
Thank you for your feedback, and I'm sorry about the inaccuracy in our report. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was okay. Didn't show info I was looking for. I no longer need this service.
Hello Kathy,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until January 2,2025. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid premium and doesn't show actual ownership don't waste your money
Hello James,
Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I ran the search on my end and was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Alexi,
Thank you for your positive review! We're glad the mileage information was accurate and that you found our service to be both better and more affordable than Carfax.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I canceled my subscription yet I'm still getting charged. The price went from 2$ initially to 28$ monthly. The service seems pretty mickey mouse and underhanded to say the least
So far so good. Nice to know I have a good person out there helping me out.some of the information is incorrect.you have a contact I don't know who it is on my information.this name needs to come off my information cuz I don't know him.anyway to disconnect him or undownload them because he doesn't belong on my contacts.any way to take him off my information? Don't know who he is.
Hello Martha,
Thank you for the 5-star review! We’re glad you’re satisfied with the support so far. I'm sorry about the incorrect information in our report. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Additionally, please know that we cannot correct or delete information from the public record. We only gather information that was digitized by the state or the county.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paucity of information and demanding too many characters!
Hello Jennifer,
Thank you for your feedback! We apologize for any frustration caused by the lack of information and the character limit. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on January 2,2025. If you wish to cancel, please give us a call or send an email to [email protected]. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was looking for background/police records or the vehicle which was not provided
Hi Marquis,
Thank you for sharing your feedback! I’m sorry if the outcome of your search did not provide what you are looking for.
We rely on publicly available data from various sources. Sometimes, the specific information you’re looking for might not be available, accurate, or complete due to privacy laws and regulations, which can vary by location and gaps in public records.
To make things right, allow us to search for you. Feel free to give us a call or send an email to [email protected]. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This information is 100% wrong. Not even the same person. Complete waste
Hello Megan,
Thank you for sharing your feedback. I’m sorry if you’re dissatisfied with the report you received. However, we cannot guarantee complete or accurate information for every name, phone number, or address, as the availability of public data can vary. Records may be incomplete or missing for various reasons, including state regulations.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is no owner information included as promised in the report.
Hi Eva-Marie,
Thank you for your feedback. I’m sorry if you did not receive the information you needed.
We encourage all customers to utilize the Preliminary search, which efficiently verifies an individual's presence in the United States. Please note that the information provided is for reference purposes only, and results may differ from those found in the member's area when using the same search parameters. We hope you understand.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is very helpful and i really appreciate this website thank you
Hello Haywood,
Thank you so much for your positive feedback! We're glad that you find the website helpful. Your thoughts mean a lot to us; we're happy to continue supporting you.
If you ever need assistance, don't hesitate to reach out. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your sales practices are very deceptive. It was not clear that I was signing up for reoccurring charges when I asked for this one report. It was not made clear that you would not provide the total report. I will be contacting the BBB and giving your company a bad review.
Hello Cathy,
Thank you for your feedback. I'm sorry for the confusion and for not receiving the needed information.
We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://members.infotracer.com/terms.
Also, we have found the Vehicle Records of VIN 5XYZU3LB0GG307652 and prepared a custom report just for you. Your personalized report is sent to your email. If you have any difficulties opening the report, please feel free to call or email us at [email protected], and we will be happy to help you retrieve it.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Randi,
Thank you for your feedback. I'm sorry you haven't received the refund yet. Please feel free to call or email us at [email protected] so we can check and work on this for you.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was able to get a 2018 residence update, whereas earlier today i only had a 2002 reference.
Hi Christopher,
Thank you for your feedback. I understand that the report shows information instead of just the one you selected. We will work on improving this to better align with your preferences.
If you need any further assistance, please feel free to call us or email us at [email protected].
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I picked one person for the report.but its giving me reports on all the names.instead of the one i picked i wanted info for
Perfect information. Easy to use. Affordable price. Accurate information.
Thanks.
Hi Eduardo,
Thanks for your awesome review! We’re so glad you're satisfied with our service. We always aim to provide a better experience and hope you’ll recommend us to others.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jarrod,
We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I processed a refund of $9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315